2. 2 T: 0345 345 1110 W: www.lima.co.uk
IT SOLUTIONS AND
SUPPORT SPECIALISTS
We have been recognised for providing
outstanding client services as well as
employing highly skilled subject matter
experts. This has enabled us to provide
best of breed, affordable and innovative IT
solutions, backed by vendor awards and
accreditations for over two decades.
We are able to deliver a fully Managed
Service for your on-premise, hybrid or
cloud environment, which encompasses
server technologies, enterprise storage
and network connectivity.
LIMA design, implement and support award winning enterprise IT
Infrastructure solutions and specialise in providing fully Managed
Services to some of the UK’s largest names in the private and
public sectors.
AboutLIMA
3. 3T: 0345 345 1110 W: www.lima.co.uk
ALWAYS READY,
ALWAYS AVAILABLE
We understand the business value of IT and its demands on your
Resource. We have a dedicated team of innovative minds and
highly skilled staff to work in partnership with you.
We provide a modular approach to our Managed Service offering
and can take full management of your IT systems or work in
collaboration with your IT department. We ensure uptime of your
infrastructure, VDI and DR; giving you the time to develop and
drive your business forward with the peace of mind that your IT
environment is in safe hands
LIMA’s Managed Service is delivered by a highly
skilled, forward thinking, dedicated team who are
‘Always Ready, Always Available’ to monitor and
manage your IT infrastructure.
• Customer integration, regular service reviews to ensure service
improvement (CSI) Plans, reports on how the infrastructure is
performing
• A highly skilled dedicated technical team
• Managed security to protect your infrastructure
• Enterprise event management solution, to monitor your infrastructure
• A service that fully takes care of your infrastructure, with advice as to
when further investment is needed and why
• Confidence that the infrastructure your apps run on is secure,
monitored, managed and maintained
• Service processes underpinned by ITIL Best Practice
• Always ready, Always available.
ManagedServices
4. 4 T: 0345 345 1110 W: www.lima.co.uk
Networking & Security
Your business needs to work together collaboratively, move at the same
speed and in the same direction; having a solid network in place is vital
for performance. Port monitoring, performance tweaking and full support
means that your systems will be integrated into a flowing structure that
ensures efficient operations.
The safeguarding of your network, infrastructure and systems is our highest
priority. Our continuous monitoring means we can look closely for security
breach attempts, intrusions, and attempted hacks. Having our highly
qualified engineers on-hand at all times means that we’re able to monitor
the security of your systems in detail, alleviating that pressure from your
internal workforce. With this in mind, you can be safe in the knowledge that
your network is secure.
Mobility & Virtualisation
We can deliver an agile solution to remotely access your systems, such as
your desktop workspace. We’ll also make sure that your operating system
and applications are delivered seamlessly, so that you’re able to carry out
your day-to-day processes uninterrupted, wherever your location. Our
virtualisation and mobility solutions provide your workplace with a fluid
environment, increasing employee performance and adaptability.
Hypervisors operate multiple virtual machines, therefore security, high
availability and resilience of these systems is a number one priority as
far as the continuation of regular business is concerned. LIMA’s certified
specialists have in-depth knowledge of virtual infrastructures and can
pinpoint performance statistics, trends and issues, enabling maximum
uptime and efficient running of your day-to-day operations.
Backup & Replication
Each modern business is built on a foundation of data and the hundreds
of thousands of files that exist can be personal records, employee details
and financial information; this is before taking into account employee’s
workloads and the other, constantly growing layers of data that lie on
top. With this in mind, back-up and replication should always be a priority
procedure for any business and we can help secure your crucial data and
more importantly, recover it when needed as part of a customised disaster
recovery and business continuation plan.
Infrastructure Management
IT infrastructure is the backbone of any business and extended outages
can have a significant impact on the day-to-day operations in your
workplace. LIMA’s ‘Always ready, always available’ approach enables us to
manage the complexity of your entire infrastructure and ensure downtime
is kept to a minimum. Network performance is monitored utilising an
enterprise event management system, meaning that our specialists can
ensure your infrastructure stays up, is patched and secure. Our skilled
staff, proactive monitoring, ITIL management system and cutting-edge
technology can help reduce infrastructure intricacies and gain optimal
performance for your business, allowing your workforce to focus on driving
the business forward.
FlexPod
The market leader in unified computing, Flexpod is a powerful system and
the epicentre of your operations. Using the latest NetApp, VMware and
Cisco Unified Computing Systems, our specialists are able to ensure that
your systems are operating with maximum uptime. We can guarantee this
level of service through daily health checks, monitoring and maintenance
undertaken by our subject matter experts. With this specialist care from our
team, you can increase both productivity and peace of mind.
Storage
Your storage solution is at the heart of your IT infrastructure and is possibly
one of the most important assets to your business. Our team of accredited
storage engineers manage and maintain your storage, apply firmware and
software patches and increase overall storage efficiency. We proactively
monitor the capacity and performance of your storage platform, as well as
perform capacity and IO rebalancing when needed to prevent incidents,
problems and issues. Our team of specialists are on hand to take care of
storage and provide an ‘Always ready, always available’ storage platform to
grow your infrastructure from.
ServicePlans
5. 5T: 0345 345 1110 W: www.lima.co.uk
S E C U R I T Y
Security as a Service (SecaaS)
PULSE for Security gives you full security visibility in a
single pane of glass, assessing vulnerabilities and threats,
as well as accelerating threat management and control.
Utilising PULSE for Security provides data analytics and
intelligence about the security of your environment and
deliver optimal uptime and compliance for your business.
Features:
P E R F O R M A N C E
Monitoring as a Service (MaaS)
PULSE for Performance enables you to view performance and
operational data in a single pane of glass. You can view your storage,
virtual environment, servers, cloud, networks, apps and websites
together. Utilising PULSE for Performance delivers optimal uptime and
system performance for your business.
Features:
LIMA’s enterprise performance and security monitoring solutions “PULSE” provides analytical
intelligence to safeguard the optimisation, efficiency and security of your IT infrastructure.
»» Single Pane of Glass
»» Database Monitoring
»» Cloud Integration
»» SNMP MIB Ready
»» Customisable Thresholds
»» Trending
»» Alerting
»» Escalation Levels
»» OS & Application Aware
»» File integrity monitoring
»» Event log capture
»» Central Syslog server
»» Live security incident
reporting
»» Vulnerability scanning
»» Daily log searches
Monitoring
6. 6 T: 0345 345 1110 W: www.lima.co.uk
Skills & Experience
Our many subject matter experts in cutting edge
solutions are backed up by trusted vendor
recognition, awards, and accreditations. From
solutions architects to specialist engineers, our
team have an abundance of knowledge across a
breadth of subjects, providing authoritative action
and ability to a range of requirements.
LIMA provide a portfolio of IT Support Services to a
diverse range of customers, offering an insightful,
intelligent high-end level of service.
“By building long term relationships with our
customers, we give them peace of mind in knowing
their IT infrastructure is being taken care of, allowing
them to drive their business forward.
It’s simple, we take care of your IT, so you focus on
your business”
Dean North, Managed Services Manager
7. 7T: 0345 345 1110 W: www.lima.co.uk
LIMA understands our Business and have consistently
demonstrated their technical abilities.
Trust is not something that comes easily, it is a result of the
confidence you have in the partners you work with. Their portfolio
of services is totally bespoke, take what you need, when you
need it. It’s a no brainer.
Terry Maloney, Head of ICT Service Delivery, WM Housing
Our partnership with LIMA began with Autonet pretty near the
bottom of deep dark hole. LIMA not only dug us out of that
hole but helped us to then fill it with the foundations of a solid
infrastructure that now supports the shiny glass and steel
infrastructure that has enabled Autonet to become one of the
UK’s top 10 independent insurance brokers.
Nik Potts, Head of IT, Autonet Insurance Services Limited
The School has been delighted with the services provided by
LIMA. LIMA’s presales advice has provided us with solutions that
fully meets our requirements, and the technical support right the
way through the project lifecycle has been outstanding.
Adam Dodwell, Network Manager, Haberdashers’
Aske’s School for Girls
Start to finish, the highly productive working relationship with LIMA
helped us to meet all of our business objectives. The LIMA team
also led a successful skills transfer to ensure our administrative
self-sufficiency at the hand-off.
Andrew Naylor, Group IT Director, Aurora Limited
Testimonials
8. T: 0345 345 1110 E: enquiries@lima.co.uk W: www.lima.co.uk
• 6 Digital Park, Pacific Way, Salford Quays, Manchester, M50 1DR
• 1 City Square, Leeds, LS1 2ES
