LambertL - Resume

Lisa Lambert
Lisa LambertHospitality Management | Team Leadership | Administrative Support | Seeking Challenging Opportunities in Hospitality um Compass Group
LISA SEKULIC-LAMBERT
17 Edison Avenue  Nutley, NJ 07110-1008  973.723.7908  lisalambert257@gmail.com
HOSPITALITY PROFESSIONAL
Dynamic business professional proficient in developing and implementing effective operating
procedures, driving sales growth, and building teams committed to first-class customer service.
Outstanding people skills; personable and enthusiastic, with ability to relate well with individuals
at all levels. Highly effective in identifying and cultivating talent and work ethic in team members.
Excellent project management and organizational skills.
CORE SKILLS /
ATTRIBUTES
 Process Improvement
 Team Building & Supervision
 Training & Mentoring
 Cross-functional Partnerships
 Sales & Customer Service
 Event & Program Planning
 Vendor Management / Negotiation
 Thoughtful Problem Resolution
 Budgeting & Cost Control
 Back-office Operations
 Verbal & Written Communication
 Work Ethic / Perseverance
CAREER
EXPERIENCE
COMPASS GROUP, CRANE’S MILL CONTINUING CARE, West Caldwell, NJ 2010 to 2015
Assistant Regional Systems Director (2013-2015)
Recreational Aide (2010-2015)
Recruited, trained, and supervised 75 employees responsible for dining and housekeeping
operations. Maintained responsibility for purchasing, scheduling, payroll, and human resources.
Managed cash receipts and handled daily deposits. Resolved customer billing issues and
managed vendor relationships. Played key role in budget planning and marketing. Created
management reports regarding critical areas of operation.
As Recreational Aide, supported residents in their participation in cultural, social, and
therapeutic programs. Served as liaison between residents, visitors, physicians, and healthcare
and support providers. Monitored resident call system to ensure safety. Played key role in
development of dynamic recreation program for Memory Support Unit residents.
LLISAISA SSEKULICEKULIC-L-LAMBERTAMBERT
Page 2

· Implemented aggressive operational improvements that raised customer
satisfaction ratings from 60% to +90%.
BED, BATH, & BEYOND, Union, NJ 2011-2013
Buying Department Assistant
Provided support to district marketing manager and buyers, with responsibility for maintaining
vendor profiles, sales reports, and price files. Assisted in assortment and category planning.
Collaborated with product development, marketing, stores, and vendors to obtain product
information and resolve issues. Communicated with vendors to obtain product samples. Entered
and updated SKUs.
· Completed four months of rigorous training at corporate headquarters to
establish solid skills in buying and merchandising.
SPHERION-MEDCO, Franklin Lakes, NJ 2010-2011
Administrative Assistant
Supported department director, national account executive, and sales managers. Maintained
meeting calendar and planned travel. Assisted in production and delivery of proposal packages.
Proofread contracts and managed contracts database.
GRIFFIN DEWATERING, Union, NJ 2005-2009
Office Manager
Provided critical operational support for VP and senior sales and operations managers.
Performed accounts payable and accounts receivable responsibilities. Trained new hires and
maintained supervision of temporary personnel. Created and maintained marketing database.
Tracked proposals and managed follow-ups. Arranged travel and coordinated convention
participation.
· Increased accounts receivable by 70% through persistent phone calls and follow-
up.
· Created and maintained new filing system to improve office efficiency.
· Developed office manager handbook describing all office procedures.
WYNDHAM HOTELS & RESORTS, Oakland, NJ 1999-2005
Sales Coordinator
CCLIENTLIENT’’SS NNAMEAME
Page 3

Generated leads and referrals through participation in sales blitzes and conventions.
Established and maintained profitable relationships with travel agents, wholesalers, and
corporate accounts.
· Implemented highly effective booking bonus incentive program for travel agents.
· Achieved outstanding levels of repeat business and referrals.
· Developed Wyndham Resort Manual to streamline processes for sales teams.
EDUCATION & TRAINING
Coursework in Education
BREVARD COMMUNITY COLLEGE, City, State
Notary Public – State of New Jersey
2015 Training Courses:
Legal Termination ~ Appreciating Differences ~ Preventing Workplace Harassment ~
Wage and Hour Training ~ I-9 General Training
TECHNICAL
SKILLS
Microsoft Word and Excel ~ Salesforce.com ~ Compass Management Suite ~
eRequester ~ MoneyWorks

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LambertL - Resume

  • 1. LISA SEKULIC-LAMBERT 17 Edison Avenue  Nutley, NJ 07110-1008  973.723.7908  lisalambert257@gmail.com HOSPITALITY PROFESSIONAL Dynamic business professional proficient in developing and implementing effective operating procedures, driving sales growth, and building teams committed to first-class customer service. Outstanding people skills; personable and enthusiastic, with ability to relate well with individuals at all levels. Highly effective in identifying and cultivating talent and work ethic in team members. Excellent project management and organizational skills. CORE SKILLS / ATTRIBUTES  Process Improvement  Team Building & Supervision  Training & Mentoring  Cross-functional Partnerships  Sales & Customer Service  Event & Program Planning  Vendor Management / Negotiation  Thoughtful Problem Resolution  Budgeting & Cost Control  Back-office Operations  Verbal & Written Communication  Work Ethic / Perseverance CAREER EXPERIENCE COMPASS GROUP, CRANE’S MILL CONTINUING CARE, West Caldwell, NJ 2010 to 2015 Assistant Regional Systems Director (2013-2015) Recreational Aide (2010-2015) Recruited, trained, and supervised 75 employees responsible for dining and housekeeping operations. Maintained responsibility for purchasing, scheduling, payroll, and human resources. Managed cash receipts and handled daily deposits. Resolved customer billing issues and managed vendor relationships. Played key role in budget planning and marketing. Created management reports regarding critical areas of operation. As Recreational Aide, supported residents in their participation in cultural, social, and therapeutic programs. Served as liaison between residents, visitors, physicians, and healthcare and support providers. Monitored resident call system to ensure safety. Played key role in development of dynamic recreation program for Memory Support Unit residents.
  • 2. LLISAISA SSEKULICEKULIC-L-LAMBERTAMBERT Page 2  · Implemented aggressive operational improvements that raised customer satisfaction ratings from 60% to +90%. BED, BATH, & BEYOND, Union, NJ 2011-2013 Buying Department Assistant Provided support to district marketing manager and buyers, with responsibility for maintaining vendor profiles, sales reports, and price files. Assisted in assortment and category planning. Collaborated with product development, marketing, stores, and vendors to obtain product information and resolve issues. Communicated with vendors to obtain product samples. Entered and updated SKUs. · Completed four months of rigorous training at corporate headquarters to establish solid skills in buying and merchandising. SPHERION-MEDCO, Franklin Lakes, NJ 2010-2011 Administrative Assistant Supported department director, national account executive, and sales managers. Maintained meeting calendar and planned travel. Assisted in production and delivery of proposal packages. Proofread contracts and managed contracts database. GRIFFIN DEWATERING, Union, NJ 2005-2009 Office Manager Provided critical operational support for VP and senior sales and operations managers. Performed accounts payable and accounts receivable responsibilities. Trained new hires and maintained supervision of temporary personnel. Created and maintained marketing database. Tracked proposals and managed follow-ups. Arranged travel and coordinated convention participation. · Increased accounts receivable by 70% through persistent phone calls and follow- up. · Created and maintained new filing system to improve office efficiency. · Developed office manager handbook describing all office procedures. WYNDHAM HOTELS & RESORTS, Oakland, NJ 1999-2005 Sales Coordinator
  • 3. CCLIENTLIENT’’SS NNAMEAME Page 3  Generated leads and referrals through participation in sales blitzes and conventions. Established and maintained profitable relationships with travel agents, wholesalers, and corporate accounts. · Implemented highly effective booking bonus incentive program for travel agents. · Achieved outstanding levels of repeat business and referrals. · Developed Wyndham Resort Manual to streamline processes for sales teams. EDUCATION & TRAINING Coursework in Education BREVARD COMMUNITY COLLEGE, City, State Notary Public – State of New Jersey 2015 Training Courses: Legal Termination ~ Appreciating Differences ~ Preventing Workplace Harassment ~ Wage and Hour Training ~ I-9 General Training TECHNICAL SKILLS Microsoft Word and Excel ~ Salesforce.com ~ Compass Management Suite ~ eRequester ~ MoneyWorks