2. Po i n t Ins ig h t - r ap id is s u e r es o lu tio n
REAL WORLD FACTS FOR REAL PRESENTING POINTINSIGHT® –
WORLD PROJECTS (for Real World Issue Management)
Fact: Success or Failure of a project is deter- PointInsight is designed from a real-world per-
mined by its execution. Most projects fail due spective that delivers the power to effectively
to problems that were not managed correctly or manage issues. Focusing and leveraging the capa-
early enough. Simply put, project execution is bilities of the organization instead of just project
all about how real world problems are managed participants
– a.k.a Issue Management.
PointInsight works the way people work and
Fact: Project Management Software is not
follows how organizations function. It brings fo-
built to manage problems. Project Manage-
cus to the issues that real world issues require. It
ment Software is built for Planning and Track-
improves collaboration, streamlines processes and
ing. It is meant to deal with Defined Tasks, Re-
provides a unified enterprise platform for identify-
sources, Schedules and Milestones. But real world
ing, prioritizing, communicating, documenting
issues go beyond the parameters Project Manage-
and resolving issues.
ment Software are built to handle. To deal with
real world issues that can derail projects, a totally
Allow us to describe a few of the highlights of this
different approach is needed.
powerful solution:
Get Everyone on the Same Page
(literally)
PointInsight leverages the power of your corporate
e-mail system – with a huge difference. Unlike
ordinary e-mails, communications are linked by
a unifying thread. Delivered to individual mail-
boxes, yet archived and tracked centrally.
A system that can facilitate the organization to So instead of communication chains that spawn
focus, communicate and collaborate. That can exponentially, there is one unified thread of that
track progress, provide visibility and create ac- brings and keeps everyone on the same page.
countability. That can help resolve issues – faster.
Teamwork and Collaboration
Fact: A collection of tools is neither a (without meetings and conferences)
solution nor a system. To deal with issues, orga-
nizations are forced to resort to tools like spread- PointInsight goes beyond Project Teams, by en-
sheets, emails, conference calls, etc. While these abling the creation of Issue Teams that can tackle
may be able to address parts of the picture, they specific issues. Creating collaboration that involves
also add create their drag. For example, just one e- stake-holders, enablers and decision makers from
mail to a group invariably spawns several threads all over the organization.
of e-mails crisscrossing each other; spreadsheets Plus, it is web-based, which means members can
are not collaborative and end up needing version collaborate from multiple locations.
control. Distraction instead of focus is invariably
the result.
QUICK
FACT
“Less than 55% of projects are successfully completed. Imagine
what a 5% improvement could mean for a company that undertakes
projects worth hundreds of millions.”

3. PointInsight - rapid issue r e s ol ut i on
Follow Organization Policy and Rules
(without the bureaucracy)
Your workflow may require approvals. Or it may
not. It may need processes that involve multiple
levels. Not a problem. PointInsight provides the
flexibility to establish custom processes that cater
to your organization structures.
Privileges, Confidentiality and Security
(no eavesdropping or peeking allowed)
Discretion and Confidentiality are essential to any
Assign, Delegate, Get Things Done
organization. PointInsight caters to the need for
(and hold accountable)
such restrictions. Documents, issues and commu-
nication can be marked private if needed Often the resolution of an issue requires that
tasks be assigned to the various team members.
Further, the system provides multiple levels of PointInsight enables the user to make those
security, authorization and privileges that control assignments. Even better, the action items will
access, actions and information. show up on the Dashboard of the assignee as
well as in Tasks and Calendars of programs like EVERYONE’S
GOT ISSUES
20-20 Visibility MS Outlook.
(information without overload) What are Issues in the con-
Get the Big Picture text of projects? Every project
Enterprise Level Reporting brings together issues has issues. By definition
(or the granular details) these are unforeseen (there-
across projects, departments or divisions - focus- fore unplanned) problems.
ing similar issues for collective resolution, saving PointInsight provides graphical views that roll They are also not “standard
organizational time and effort. up the pulse of projects across the board. At the tasks” that can be included as
same time closer looks are only a click away. All an item in the Project Plan.
Powerful Reporting capabilities provide visibil- the way from the birds-eye view, right down to Typically, issues are outside
the minute details, where the devil is. the scope of the project, but
ity on every aspect and with the level of detail impact the project. In a multi-
required. So everyone gets the information they project organization, several
need without getting overwhelmed. Resolve Issues Faster projects may be faced with
similar issues – for example
(and deliver projects successfully) the outbreak of a computer
Create Organizational Experience and PointInsight is the system that can accelerate virus that impacts the delivery
of an IT project. Or rising
Knowledge the ability of your organization to deliver proj- building material costs that
(without turnover or retirement) ects on schedule, within budget and without threaten the budget of several
construction projects
The PointInsight database, over time, becomes compromises on quality. It is the investment
the repository of institutional knowledge that that will pay for itself and more - again and Resolving these issues
requires help and focus from
proves invaluable for management and decision again. outside the project team
making. –often organizational help and
PointInsight – The Issue Management System intervention.
PointInsight provides the ability to determine for Rapid Issue Resolution
not only what the resolutions were to similar is-
sues previously addressed, but also how those
resolutions were developed. These evolving deci-
sions are recorded and made available throughout
the organization. So the experience and expertise
developed is available to the organization, even PointInsight is the result of the real world experiences of profession-
when the experts are not available. als at LinkEdge Technologies, who have managed enterprise projects
for decades. Fortune Magazine has recognized LinkEdge Technolo-
gies as one of the “INC500 fastest growing companies in the United
States”- a result of the rapid acceptance of PointInsight.

4. Po i n t I ns ig h t - r ap id is s u e r es o lu tio n
Collaboration & Communication Visibility & Reports
Flexible Team Creation Executive Reports
• Project Teams • Multi-Project Views
• Issue Teams • Drill down to Projects & Issues
• Cross Functional • Color-coded Key Operating Indicators (KOI)
Automated Communication Enterprise Reporting
• Threaded e-mails • Consolidate Issues/ Similar Issue Reports
• Group mails • Reports from Locations, Projects, Divisions
• Triggered e-mails and Alerts
• “FYI” messages Standard Reports Queried by
• Issue Type/Group
Collaboration • Risk Level
• With Advisors, Team members • Issue Priority
• Across Locations, Organizations, Divisions, Projects • Public/Private Issues
• Issue Approval Status
Library • Specific dates, Deadlines
• Attachments, Documents • Costs
• Project Level or Issue Level • Sort Options
• Summary/details report
Track, Monitor & Control
Structure & Process
Action Items
• Create, Assign and track action items Approval/Workflows
• To Do/Tasks and Calendar integration with • Set your own approvers – Mandatory or Optional
MS Outlook® • Set your own advisors
Dashboard Concept Security & Privileges
• Stay on top of projects and issues • Public/Private Views
• Drill down by topic or issue • Assigned Security and Privileges
Alerts Flexible Organization Hierarchies
• For Due dates • Create your own to depict your organization
• New Issues • Match and Map organization with Project Trees
• Risk level
Flexible, Scalable Project Trees
Audit Trails and Accountability • Programs, Projects, Sub-Projects
• Threaded communication trails • Unlimited levels
• Central Repository of history, progress and status
A product of LinkEdge Technologies Inc. 21911 Devonshire Street, Suite 123, Chatsworth, CA 91311 (818)-700-2920
www.linkedge.com www.pointinsight.com