Li-Chi Chang is an experienced project manager with over 17 years of experience managing complex IT projects across multiple industries. She has a proven track record of successfully delivering large projects on time and under budget using various project management methodologies. Her experience includes portfolio management, program management, project management, and managing globally distributed teams.

1. Li - C hi a C ha ng , PM P®
P R O F IL E
Experienced Project Manager with extensive experience in Technology, Retail, Telecom and Pharmaceutical Industries. Results-
oriented with an extensive background in the design, development, testing and deployment of ERP, HRIS, Payroll System, Time
and Attendance Solution, Project and Portfolio Management Services, RMS, SCM/WMS, Business Continuity Plan, Case
Management System, Customer Loyalty Program, SaaS, IaaS, Data Center migrations, Azure, Cloud Computing, Infrastructure and
Custom applications.
 17 years of overall IT Experience delivering high complex enterprise-wide business solutions, over 11 years of IT Project
Management, 6 years program management and 3 years portfolio management experience.
 Proven track record as a Project Management Professional; Winner of SIMply Excellent Award, Oct, 2012, Awarded by
Society for Information Management.
 Deep knowledge and experience in multiple development lifecycle methodologies SDLC, including PMI/PMBOK,
Waterfall, Spiral, Critical Path, Critical chain, Lean Six Sigma and ITIL.
 Business and technology visionary; plan and manage multimillion-dollarproject portfolio aligning business strategic goals
with technology solutions to drive competitive advantage, process improvements, and bottom -linegains.
 Expert in all aspects of portfolio, program, project, change, configuration, release, TQM, risk, and issues management,
with strong experience in defining/ refining processes, policies and procedures.
 Leadership Style; with skill in developing, managing, motivating, and mentoring high-performance cross-functional teams
and project managers.
 Strong background in negotiating contract, managing vendors and stakeholders, Identify business requirements, defining
scope, objectives, resource, timelines, deliverables, and budgets.
 International experience; managed globally distributed cross-functional teams located in the US, China, Taiwan, India, UK
and Finland.
 Experienced in building and improving PMO processes, tools, and templates, applying best practices to suit cultural and
business needs of an organization, be a mentoring source to other PM’s.
 Excellent analytical, communication, and presentation skills working with various levels of organizational hierarchy from
customers, project team members to c-suite.
 Informed decision making: work with senior managers to make trade-off decisions, project and work prioritization, and
balancing business needs versus technical constraints.
P R O F ES S IO N A L EX P ER I EN C E
Senior Technical Project Manager, Microsoft/Wimmer Solutions, Seattle, WA Aug 2014-Mar 2015
Oversaw infrastructure projects within worldwide deployment servicesgroup. Provided Project Management leadership in
onboarding ofIT infrastructure for the largest merger in Microsoft’s history with Nokia,3 data center migrations, over 100
cross network businessapplications,collaborate with project teams globally to drive strategic change in IT.
Provided leadership and project management in onboarding infrastructure support of:
o Over 100 cross network business applications from and to multiple data centers.
o New technologies: Oracle, Linux, Unix, Solaris.
o Over 140 network upgrade sites globally.
Senior Project Manager/Portfolio Manager, Goodwill Industries,Indianapolis, IN Aug 2006 – May 2014
Provided Project Portfolio Management leadership with focus on applying an integrated and comprehensive project
management capability to achieve business objectives. The goal of PMO is to increase portfolio management maturity for the
organization by performing comprehensive,centralized project management oversight,establishing processes,controls, and
support activities.
o Reviewed project portfolio and prioritize projects with executives.
o Provided the best PM practices, trainings, tools, templates, and mentoring to increase the overall project management
maturity level.
o Provided oversight of a $4M IT project portfolio for the organization to maximize the project benefits and optimize
resources.

2. o Successfully deployed and implemented Workday HCM and Payroll systems by refining business processes,
developed integrations, reports, trained 3100 employees. Improved performance using Six Sigma tools including
Failure Mode & Effects Analysis, Business Process Mapping and Root Cause Analysis.
o Implemented Effort To Outcome, case management software to six major programs.
Project Manager, Goodwill Industries,Indianapolis, IN Aug 2006-Dec 2011
Provide Project Management leadership for $120M Organization which consists of 4 divisions,72 sites and 3100 employees.
o Project managed a customer Loyalty card program that exceeded goals in increase in sales, established social media
communications, integrated analytical data and established customer service center.
o Project oversight for migrating over 800 email accounts from Exchange server to Gmail with zero data loss and
established email retention policy.
o Project managed an ERP implementation from Great Plains to Dynamics AX 2009, the scope consisted of
implementation of AP, AR, GL, FA, Inventory Management, BOM’s/Routes, Shopfloor, Master Planning modules,
also includes integration of RMS 2.0, Stromberg, Ceridian, the manufacturing module(RF-Smart), and development
of custom forms and reports. The project had a budget of$1M with 20 members on the project team.
o Deployed 33 servers into a virtualized environment
o Implemented Business Continuity Plan by creating a redundant data system with seamless switchover capability using
VMware, established a business physical hot site ready to take over in the case of disaster, conduct BCP drills and
audit.
o Project managed a manufacturing application development project using SDLC, budgeted at $190k.Scope included
receiving, production, inventory tracking, assembly, scanning, shipping and end user training with a project team of
six.
o Oversaw a federally funded senior training program with a budget of $4.4M for the first 4 years. Project scope
included: staff hiring, job training for 272 senior workers, office establishment, technical training, performance
measurement, quality control, budget control and HR management.
Lead Project Engineer, Eli Lilly and Company, Indianapolis, IN Oct 2004-Aug 2006
Project managed a $1.5M large scale wireless deployment,Led a team of 3 engineers to design, implement and support
wireless networksin areas such as offices, warehouses and various highly controlled Manufacturing plants,chill rooms.
o Won multi-million dollar contract with a Fortune 500 Pharmaceutical company to deliver wireless network
throughout it’s sites in US.
o Responsible for managing the Wireless engineering team, project budgets, schedules, functional specifications, vendor
relationships, Invoicing, customer relationship, senior management communications and issue resolution.
o Designed and deployed the first 500 wireless hardware/exit points.
Engineering/Installation Services Manager, Telamon Technologies, Carmel, IN Sept 1998 – Aug 2004
Oversaw $2.2M of professional service operations,averaging 100 deployments/month.,Led a team of 12 staff and
20+contractors,that provided professional services in Wi-Fi engineering,implementation and support for Verizon’s
customers, managed xDSL installation service teams that covers 13 states east of Mississippi river for McLeodUSA.
o Met 100% on time delivery in all services, audited by QA department.
o Grew client accounts by analyzing business requirements, presenting compelling solution proposals and exceeding
commitments.
o Maintained profit margin at 22% vs. targeted 15%
o Performance of this operation helped us winning another $1.5M Wi-Fi engineering contract.
Network Support Services Manager, Telamon Corporation, Carmel, IN Jan 2001 - Oct 2002
Provided technology leadership for this$455M multinational telecommunication company. Responsible for $1.5M IT budget,
9 direct reports, Supported 2 call centers (300 seats), 5 offices in the U.S. and an overseas plant in China.
o Served as a consultant on technology to the CIO and Executive Team.
o Increased customer satisfaction and team productivity through the implementation of remote desktop support and
standardization hardware/Software.
o Developed hardware software inventory management systems using SMS to ensure the compliance of external audit
and for budget planning.
o Led technology team to develop standards and policies in all areas of IT.
o Launched Enterprise Data Warehouse as the source of strategic data for ERP system and 12 key in house
applications.

3. o Planned and project managed ERP migration from SBT to SAGE.
o Established Service Level Agreements (SLAs) and attained 99.999% uptimefor core systems.
o Developed a Disaster Recovery Plan for the data center and the call center.
System Analyst, Telamon Corporation, Carmel, IN Sept 1998 - Jan 2001
Served as a system analyst for one of the 500 fastest growing companies in America.
o Database Applications: Supported and maintained in house developed call center applications. Analyzed, planned and
proposed implementation plans to address obstacles in a dynamic call center environment.
o Telecommunication: Planned and implemented Lucent switch upgrade and T1/T3 expansion to support 2 call
centers’ (totaling 300 seats) operations.
o Project managed Y2K conversion. Planed and implemented EDI Upgrade.
A D D IT IO N A L Q UA L IF IC A T IO N S
CERTIFICATIONS
o PMI Project Management Professional 2008, ID:505071
o GxP Awareness
o PROXIM- PCWE, Certified WiFi Engineer, 2002
EDUCATION
NORTHEASTERN UNIVERSITY, Boston, MA
Masterof Science in Information Systems, 1998
NORTHEASTERN UNIVERSITY, Boston, MA
Bachelor of Science Degree in Business Administration, 1996
Concentration in Management of Information Systems
APPLICATION/SKILLS
Daptiv Project and Portfolio Management Services, Windows, Microsoft Project server 2007, ProChain Ent.,MS project
2013,Lync, OneNote, MS office professional 2010, Sharepoint 2013, Wireless security, IEEE 802.11 a/b/g,VPN, TCP/IP,
LAN, WAN, SAGE MAS 500 ERP system-Project Accounting,Citrix Server, Lucent CMS server, Lucent DEFINITY phone
switch. Familiar with Lean Six Sigma and ITIL
TRAINING
o Daptiv Report Studio, 2013
o PMP Boot Camp, Praxis Learning Networks, 2007
o ISO 9000:2000 & TL-9000 Quality standards in telecommunications industry
o Configurations of Cisco Router/Switch/AP running IOS or VxWorks, 2004
o Familiar with FDA regulations in pharmaceutical industry
o AirMagnet Survey Pro v 3.0, 2006
o Remedy-Eli Lilly and Company, 2006
o DocumentumWebtop, 2006
o Telamon University- Project Management training, 2004
o In house train-the-trainer for Commercial xDSL configuration and installation, 2002
o McLeodUSA- Commercial xDSL configuration and installation training, 2002
o NETOPIA- Router 3100/7100 configuration and installation training, 2002
o BLUEPUMPKIN- Primetime 2.1 administration, 2000
o MICROSOFT- Supporting Microsoft Windows NT4.0 Enterprise Technologies, C:689, 1999
o LUCENT- DEFINITY Basic Administration, C:BTC158H, 1999

4. COMMUNITY ENDEAVORS
o Commissioner in training, Buddhist Tzu Chi Foundation (www.tzuchi.org)
o Member Participant, National Voluntary Organizations Active in Disaster (www.nvoad.org)
HOBBIES
o Yoga, Meditation, Running, Basketball, Tennis, Weight Training, Photography,Biking, Hiking