1.
Think local, Be global
Kuala Lumpur, April 28th
Telefónica S.A
Global Security

2.
Contents
01 The project
02 The trip
03 Our Approach
04 Extrapolating it to Global Anti-fraud
working group
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3.
01
The Project
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4.
3 Security Operation Centers
§ Haga clic para modificar el estilo de texto del patrón
• Segundo nivel Madrid
› Tercer nivel
Lima
Sao
Paulo
To give service to all our customers in up to 20 local Operators
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5.
02
The trip
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6.
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7.
Language
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8.
Cultural
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9.
Legal
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10.
Taxes
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11.
A few obstacles in our journey
Diapositiva Muro
§ Haga clic para modificar el estilo de texto del patrón
• Segundo nivel
› Tercer nivel
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12.
Just an example
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13.
Mobile Security
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14.
What do you
understand for
Mobile Security?
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15.
How many of you think about…?
§ Malware on the mobile
§ Loss of important data:
• Photos
• e-mails
§ Being tracked
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16.
How many of you was thinking about…?
§ Mobile as a security guard
• As a device helping you in
case on an emergency
› SOS
› I’m safe
• Locale you or your family
member if needed.
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17.
03
Our Approach
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18.
Building a common framework
People
Platforms
Process
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19.
Operation model scheme
n Spain, Perú, and Brazil have been selected to be provider OBs due to expertise (Spain, Perú) and
market potential (Brazil).
n In the resulting model the commercialising OBs must interface with the Global SOCs through a
set of Business Support Systems
Security Operation
Centers (SOCs)
GLOBAL MSS
GLOBAL ESPAÑA ** SOC 3 (BRASIL)
SOC 2 (PERÚ) (Lead Provider (Povider BSS
(Povider & &
& Commercializing) Commercializing)
Commercializing)
Managed Security
Services (MSS)
Ordering Billing CMDB Trouble ticketing
Cost
Commercializing
OBs
Commercializing Commercializing Commercializing Commercializing Commercializing
OB1 (LATAM) OB2 (LATAM) OB3 (EUROPA) OB4 (EUROPA) MNCs
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20.
Local and Global Process
n In
order to allow SOCs to communicate with each other, balance workloads, receive work
orders from commercializing OBs, and provide trouble ticketing for complex issues (L2,
L3) we will need to implement a central tool for Managed Security Services Business
Support Systems
Receiving
Activity Source Unit unit System Only two areas in
Presales OB OB Local commercializing OBs need to
Sales OB OB Local interface with the MSS BSS:
Provisioning OB SOC Global n Sales back office
Service delivery SOC OB Global n Service desk
Ticketing OB SOC Global
No integration necessary with
Reports SOC OB Global
local tools
SOC->OB billing SOC OB Global
Customer billing OB OB Local
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21.
Advantage of global services
Telefónica Global SOC Strategy:
Enables an efficient operation of the SOCs
n Through common tools and procedures set by the Security Vertical
n Supported on a virtualized architecture that allows all SOCs to
operate on the same platform and enables workload distribution Madrid
across centres
n With specialised reports for customers and internal use
Allows operators to focus on commercial activity and basic support
Lima
n Providing clear costs and simple ordering and provisioning for the
Sao
services commercialized to facilitate creation of customer offers Paulo
n Facilitating access to knowledge sharing tools to provide 1st level
support and unified trouble ticketing for more complex issues
+ A Global SOC network provides efficiency + A Global SOC network enables superior service
n Workload distribution n Homogeneous service portfolio at the same time
– Mitigate effect of peak demand hours to serve across footprint (Key for MNC customers)
more customers n Add to credibility (analysts and opinion leaders):
– Enable follow the sun strategy or absorb more Top service providers’ SOCs are interconnected
activity in lower-cost locations n Security threats are inter-related so servicing
n Increased leverage in partner negotiations more clients
n Sharing virtualized tools and processes: build – Facilitates early detection of threats
once exploit n times across footprint – Enables a coordinated response
n Expensive expert resources shared across n Truly redundant operations in case of local
geographies contingencies
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22.
Much work already done and much to do…
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23.
04
Just extrapolate our
small project to Global
Antifraud working-
group
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24.
Standardize, Standardize, Standardize…
§ Remember the old days in Phishing fight:
• When phishing was “fishing, pishing, piching and who know what else”
› Phishing complains was using the terms “Copyright misuse, abuse”
› So at the beginning in Europe was poorly attended because was associated to
Copyright and Privacy is a value with major protection so every answer was to
forward to “justice tutelage”
§ Phishing now is well covered but what happens with new problems.
§ Why not impulse standard efforts?
§ ARF, IODEF
• Please remember time zone stamp –
How many complains reaches dev- null due to fault
of time accuracy.
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25.
Standardize, Standardize, Standardize…
§ Alliances and Collaboration
• Our target is common, avoid fraud.
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26.
Terima kasih banyak
Thank you
Gracias
Kuala Lumpur, April 28th
Telefónica S.A
Global Security
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27.
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