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Does Your Team Need a Detox

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Does your team bring the goods but feel bad? Shouldn’t teamwork be supportive, collaborative, and friendly? Reality check: even high performing teams will eventually have conflict and disagreement. But when a team turns toxic, good results won’t last. There are four sources of team toxins– and your ability to understand and neutralize these combustible agents help you achieve a happy, challenging, and empowering work life – and a great scrum team.

In this session, I’ll introduce you to four toxins that often poison teams and organizations. We’ll talk about how to identify them, the root cause of the toxic behavior, and some common antidotes that can help you manage the toxins successfully, so you have a healthy team environment that is fun, supportive, and collaborative.

Veröffentlicht in: Software
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Does Your Team Need a Detox

  1. 1. Email: heather.castille@wellsky.com LinkedIn: https://www.linkedin.com/in/heather- castille-4566a3a9/ Associate Scrum Master Graduate Student – Professional Counseling Family Therapy
  2. 2. Email: Leland.Newsom@yahoo.com Twitter: @LelandNewsom LinkedIn: https://www.linkedin.com/in/lelandnewsom/ Slideshare: https://www.slideshare.net/LelandNewsom Past roles include: • Developer • Manager • Managing Director • Technical Director • Scrum Master • Agile Coach
  3. 3. • • • • • •
  4. 4. TUCKMAN STAGES OF GROUP DEVELOPMENT
  5. 5. FORMING
  6. 6. STORMING
  7. 7. NORMING
  8. 8. PERFORMING
  9. 9. • CHANGE IN THE TEAM'S ENVIRONMENT, PROCESS, LEADERSHIP, ETC. CAN CAUSE GROUP TO SLIDE BACK INTO PREVIOUS STAGE • CONFLICT OR UNHEALTHY COMMUNICATION OR PATTERNS MAY ARISE • THESE UNHEALTHY GROUP BEHAVIORS CAN BE LOOKED AT THROUGH THE SAME LENS OF COUPLES' BEHAVIORS REVERTING TO PREVIOUS STAGES
  10. 10. GOTTMAN'S "FOUR HORSEMEN OF THE APOCALYPSE" • JOHN GOTTMAN, MARRIAGE THERAPIST, IDENTIFIED 4 BEHAVIORS AS BIGGEST PREDICTORS OF DIVORCE • HE PROVIDES WAYS TO IDENTIFY THESE BEHAVIORS AND ANTIDOTES FOR THEM
  11. 11. 4 TEAM TOXINS • THE FOUR HORSEMEN BECOME "TEAM TOXINS" IN ORGANIZATIONS • PREDICTOR OF FAILURE PERSISTS • LET'S TAKE A DEEPER LOOK AT BEHAVIORS AND WAYS TO NEUTRALIZE THEM
  12. 12. BLAMING / CRITICISM "YOU ALWAYS..." "YOU NEVER..." "WHAT'S WRONG WITH YOU?" DON’T MAKE IT PERSONAL BECOME MORE AWARE APOLOGIZE *SCRUM VALUES: FOCUS NEUTRALIZER
  13. 13. DEFENSIVENESS “IT’S NOT MY FAULT” BLAMING “IT’S NOT ME, IT’S YOU” “COULD YOU CLARIFY WHAT YOU HEARD ME SAY?” EXPRESS TRUST AND RESPECT LISTEN ACTIVELY, SHOW YOU UNDERSTAND *SCRUM VALUES: OPENNESS, COURAGE NEUTRALIZER
  14. 14. CONTEMPT SARCASM NAME-CALLING CYNICISM HOSTILE HUMOR IDENTIFY BEHAVIOR, ADDRESS DIRECTLY EXPLORE THE MINDSET RESPECT DESERVES RESPECT SEEK TO UNDERSTAND SOFTEN HUMOR *SCRUM VALUES: RESPECT NEUTRALIZER
  15. 15. STONEWALLING IGNORING SPEAKER NOT ENGAGING OR EXPRESSING THOUGHTS WITHDRAWING NEUTRALIZER CREATE SAFE ENVIRONMENT ADDRESS FEARS *SCRUM VALUES: OPENNESS, COMMITMENT
  16. 16. 1. 2. 3. 4. 1.
  17. 17. • 1. 2. 3. 4. • • • •
  18. 18. SOURCES • HTTPS://WWW.FRONTROWAGILE.COM/BLOG/POSTS/120-FORMING- STORMING-NORMING-AND-PERFORMING-IN-A-SCRUM-TEAM • HTTPS://WWW.GOTTMAN.COM/BLOG/THE-FOUR-HORSEMEN- RECOGNIZING-CRITICISM-CONTEMPT-DEFENSIVENESS-AND- STONEWALLING/ • HTTPS://WWW.GOTTMAN.COM/BLOG/THE-FOUR-HORSEMEN-THE- ANTIDOTES/ • HTTPS://WWW.BEYONDTHELEADINGEDGE.COM/NEWS/TEAMS/THE- FOUR-TEAM-TOXINS/ • HTTPS://DZONE.COM/ARTICLES/SCRUM-MASTER-WHICH-TEAM- TOXINS-ARE-MOST-COMMON-IN

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