1. Lee Kathryn Nieves Ramos
HC 05 Box 55038 Caguas, PR 00725
787-640-3992
Email: leekathrynsjs@yahoo.com
SUMMARY OF QUALIFICATION
 Excellent written and verbal communications skills (English and Spanish)
 Self-starter and Team Oriented
 SAP and Trackwise system expert
 Highly skill in the use of Microsoft Office Software
WORK HISTORY
Materials Quality Leader-Procter and Gamble Cayey P.R.
August 2014 to Present
 Non Conformances investigator and Materials Quality System Leader.
 Perform investigation about quality issues from raw and packing materials
 Generated and maintained Non Conformances trend reports as required.
 Provided support to the core business (Process and Packing) regarding materials
quality
 Manage the expedition of non-conformances investigations on a timely manner
to alleviate inventory impact
 Trained others in processes and systems related to Materials Quality.
 Implemented systems to develop the capacity of the members of the Materials
Quality Team to get the expected results efficiently and consistently.
 Implemented systems to reduce the recurrence of suppliers non conformances
 Member of the Organizational Pillar and High Performance Organization (HPO)
Team
Consumer Complaints Investigator-Procter and Gamble Cayey P.R.
December 2012 to August 2014
 Consumer Comments investigator and system owner.
 Responsible of execute investigation from consumer complaints assigned to
plant (assign, and complete required investigations).
 Hosted internal audits and external (P & G, FDA or any Regulatory Agency).
 Perform and maintained consumer trend reports as required.
 Established action plans to prevent recurrence of defects visible to the consumer.
 Provided data to external system resources.
 Consumer Complaints Standard Operating Procedure Owner.

2.  Trained others in processes and systems related to Consumer Complaints.
 Implemented systems to develop the capacity of the members of the Consumer
Complaints Department to get the expected results efficiently and consistently.
 Active member of the Organizational Pillar and High Performance Organization
Team
 Team Effectiveness Assessment Expert (TEA)
 Vibrant Living Leader
Logistic Technician, Procter and Gamble, Cayey P.R.
January 2011 to December 2012
 Coordinated, facilitated and executed all activities related to the daily
management of the materials planning systems.
 Managed and addressed daily incidents related to supplier’s material quality.
 Complied with all departmental process metrics and GAP reporting.
 Maintained all planning parameter in accordance to the business strategy.
 Integrated new initiatives to the materials planning and participated actively in
new product launches.
 Performed supplier audits in and outside P.R. area.
Quality Assurance Manager, Lehigh Press P.R., Juncos P.R.
January 2005- January 2009
 Supervised and coordinated all daily activities of QA inspectors.
 Managed the product and process quality assurance activities to ensure product
and process robustness and continuity of product supply.
 Responsible for the product quality operations activities including: product
release and product analysis related activities.
 Ensure that products are produced and released in accordance with approved
specifications and procedures.
 Implement departmental Quality Goals and Objectives.
 Served as a technical expert for functional areas, with conceptual knowledge of
all quality functions and business areas.
 Evaluated operations QA/QC capability, identified gaps and recommended
issues resolution to executive management.
 Made decisions on non-conforming product.
 Approved In-Process Use-As is non conformances.
 Trend and presented Quality Indicators to Business Team
 Reviewed and approved validation protocols and Quality Systems documents
changes.
 Accountable of the overall management of the complaint investigations
 Established continuous improvement quality programs.
 Managed and controlled Suppliers approval and certification program

3.  Managed and Controlled Employees Certification Program.
 Managed Client Audits.
 Performed supplier audits in and outside P.R. area.
 Executed material and equipment protocols (IQ,OQ and PQ)
 Executed investigations of internal and external non conformities.
 In charge of Process Deviations approvals
Project Manager, TM Automation International, Hato Rey P.R.
March 2003-January 2005
 Analyzed production processes and proposed the application of automation to
existing equipment.
 Coordinated, controlled and monitored all processes on the projects outstanding.
 Interacted with management in planning, developing and maintaining budget.
 Prepared proposals and give presentations to clients.
 Managed purchases of new equipment for projects.
 Coordinated installations of new equipment (Pepsi Co, Departamento Agricultura
de P.R, Coca Cola Inc)
 Prepared Reports and Training after changes in equipment or production
processes.
 Managed office operations in Puerto Rico and collaborated with the other two
companies in Mexico and Chicago.
Production Supervisor, The San Juan Star, Guaynabo P.R.
May 2001- March 2003
 Coordinated, planned and supervised production activities.
 Evaluated current operating procedures and recommended changes to
management to optimize production.
 Coordinated and monitored all raw material purchases.
 Monitored production rates for each printing process, adjusted staffing levels,
daily monitoring and record keeping of productivity waste report.
 Monitored and analyzed the entire production workflow.
 Evaluated and approved reports and protocols.
 Ensured proper training in new press equipment usage.
 Created the Production Unit Statistic System and reports.
 Created an Attendance Report System for a better monitoring of absenteeism
records of each employee applied later to all departments.
 Supervised, hired and developed staff to ensured production schedules

4. Accounting and Collection Supervisor, Mueblerias Berrios, Caguas P.R.
August 1997- May 2001
 Coordinated, planned and controlled collection activities.
 Created and handled a statistics database system to measure Collection
Personnel (60 employees’) performance.
 Coordinate collection schedule for outside collectors.
 Managed and monitored 163 Sales Personnel Commissions Payroll.
 Handled customer complaints (Customer Services).
 Experienced in managing Melitas dialer system
EDUCATION
Interamerican University - Metropolitan Campus in Cupey, PR
MBA Industrial/Operations Management - June 2004
University of Puerto Rico - Rio Piedras Campus
1st Major - Operations Management -BBA June 2000
2nd Major - Human Resources Management- BBA June 2000.
SKILLS
 High level of proficiency in computer systems such as SAP, Track wise, Excel,
Word, Power Point, Access, Outlook, Adobe Photoshop and Lightroom
 Freelance Photographer
TRAININGS/CERTIFICATIONS
 Team Effectiveness Assessment Expert (TEA)
 High Performance Organization Leadership College Trainings
 How to Write Effective CAPA Investigation Reports –Business Excellence
Consulting-December 2013
 Compliance Training Course- February 2013
 Investigation Boot Camp Training- February 2013
 Technical Writing Expert – February 2013
 Certified Site Integrated Planning End User SAP User- March 2011
 Certified Track wise User- March 2011
 Certified Quality Auditor – Three Day Academy Training- April 2010