These are the slides for a workshop to Microsoft employees (April 2014) to encourage well-being in the workplace. The science is beginning to show that happiness leads to success .... what can you do to increase your happiness (whatever your definition of success)?

1. Managing Stress
Suzanne Hazelton
Great Days at Work
© 2014 Suzanne Hazelton

2. Suzanne Hazelton
working with leaders and teams to
THRIVE!
Great Days at Work
© 2014 Suzanne Hazelton

3. 3
3 tools in 90 minutes …
• Introduction
• Part 1: What makes a great day at work?
– & how to have more of them
• Part 2: Tools to thrive
– The impact of Positive Emotions in the workplace
• Part 3: Better work relationships
– Active Constructive Responding
© 2014 Suzanne Hazelton

4. MSc. Applied Positive Psychology 2012
Business Coaching 2011
Transactional Analysis (2 years) 2008
Firo-B 2007
IBM Certified Learning Professional 2007
Transactional Analysis 101 2006
NLP Master Practitioner 2005
MBTI Practitioner 2005
Train the Trainer 2004
NLP Certified Practitioner 2003
IBM Senior IT Specialist Profession 2003
NLP Diploma 2002
Professional Cert in Management 2002
Microsoft Certified Systems Engineer 1998
Microsoft Certified Professional 1997
BSc (Hons) Industrial & Business Systems1994
Suzanne’s toolkit

7. “Experience is not what happens to a
man, it’s what a man does with what has
happened to him.” ~ Aldous Huxley
Positive
Psychology
Leadership
Training
(within IT)
Leadership
& Business
Coaching
Professional
Development
NLP
Psychotherapy
(TA)
My background …

8. Research is beginning to prove
happiness leads to success!
Lyubomirsky, S., King, L., & Diener, E. (2005).
The Benefits of Frequent Positive Affect:
Does Happiness Lead to Success?
Psychological Bulletin, 131(6), 803-855.
doi: 10.1037/0033-2909.131.6.803

9. Relationships
© 2014 Suzanne Hazelton

10. Great Days at Work Framework

11. 11
3 tools in 90 minutes …
• Introduction
• Part 1: What makes a great day at work?
– & how to have more of them
• Part 2: Tools to thrive
– The impact of Positive Emotions in the workplace
• Part 3: Better work relationships
– Active Constructive Responding
© 2014 Suzanne Hazelton

12. Activity 1: Small Group Work
• In a moment, move & sit with some people
you don’t yet know well
• Briefly (30 seconds each) introduce yourself to
the others in your group
• As a group, take a couple of minutes to discuss
what it’s like when you have ….
– Not so good days at work
– Great Days at Work

13. Motivation Theory
• Autonomy
• Competence
• Relatedness

14. -5 +50
From stressing to thriving
© 2014 Suzanne Hazelton

15. “What is the path to sustained
increase in shareholder value?”
Stock Increase
Identify
Strengths
The Right Fit
Great Managers
Engaged
Employees
Loyal Customers
Sustainable
Growth
Real Profit
Increase
Enter
Here
From: First, break all the rules.
What the worlds greatest
managers do differently.
Buckingham & Coffman

16. 16

17. Stress impacts the individual & the
organisation, and potentially the client
© 2014 Suzanne Hazelton

18. 18
Sources of stress will not disappear
You
Personality
Tolerance for ambiguity
Ability to cope with change
Motivation
Intrinsic to job
• Too much / Too little work
• Poor physical working conditions
• Time pressures etc
Role in organisation
• Role conflict / ambiguity
• Responsibility for people
• No participation in decision making
etc
Career Development
• Over promotion
• Under promotion
• Lack of job security
• Thwarted ambition etc Relations within organisation
• Poor relations with boss
• Poor relations with colleagues &
• Subordinates
• Difficulties in delegating
responsibility
Being in the organisation
• Lack of effective consultation
• Restriction on behaviour
• Office politics etc
Organisation interface with outside
• Company vs Family demands
• Company vs Own interests etc

19. From stressed to thriving – what works?
1. Develop coping skills
2. Discover the secret behind positive emotions
– Unlink work from how you feel
– Micro rests

20. Emotion
ProblemThinking
Stress & Coping
*http://www.hse.gov.uk/stress/furtheradvice/wrs.htm

21. 21
3 tools in 90 minutes …
• Introduction
• Part 1: What makes a great day at work?
– & how to have more of them
• Part 2: Tools to thrive
– The impact of Positive Emotions in the workplace
• Part 3: Better work relationships
– Active Constructive Responding
© 2014 Suzanne Hazelton

23. Seven benefits of Positive
Emotions
• Health
• Moods go viral
• Builds resilience
• Opportunity magnet
• Create positive memories
Broaden thinking – noticing
opportunities
• Build high performing teams

24. It takes sunshine and rain to make
a rainbow

25. Negative has more impact than positive

28. Balance of
negative and
positive
3 positive
for every
negative

30. 30
© 2014 Suzanne Hazelton
What can you do to
build your reservoir
of positive
emotions?

31. Positive Emotion
Balanced
time
perspectives
Acts of
Kindness
Gratitude
Savouring
Strengths
31
© 2014 Suzanne Hazelton

32. Activity 2: “Three Good Things”
• Think of 3 good things that have happened to
you today / this week?
• Pair up with someone you don’t yet know (well)
– Briefly introduce yourself
• Share one good thing that’s happened to you this
week (big or small, you choose the context)
– Notice how you feel
• Swap

33. Micro Rests: It’s the
recovery between
points

34. 34
Slow your breathing down for 90
seconds
• Breathe out for a count of 5 …..
• …. in for 5 …..
• repeat
More information from: www.heartmath.com

35. When could
you have a
micro-rest?

36. Art & Science of Communication
© 2013 - Suzanne Hazelton

37. 37
3 tools in 90 minutes …
• Introduction
• Part 1: What makes a great day at work?
– & how to have more of them
• Part 2: Tools to thrive
– The impact of Positive Emotions in the workplace
• Part 3: Better work relationships
– Active Constructive Responding
© 2014 Suzanne Hazelton

38. © 2013 - Suzanne Hazelton
”People don’t always remember
what you say or even what you
do, but they always remember
how you made them feel.”
~ Maya Angelou.

39. How do you respond to someone
else’s good news?

40. DON’T GET
OVER-EXCITED
How do you respond to
someone else’s good news?

41. © 2014 - Suzanne Hazelton
Many of us notice what’s ‘wrong’ with an
idea, or the ‘risks’ associated with a course
of action … but research shows that
relationships are built on an initial positive
response.
The person will be more likely to listen later
if you first share their enthusiasm.

42. © 2014 - Suzanne Hazelton
“Seek first to understand, then be
understood” ~ Stephen Covey

43. Activity 3: Responding “Active
Constructive”
• Pair up with someone you don’t yet know (well)
– Briefly introduce yourself
• ‘A’ - Share one good thing that’s happened to you
this week (big or small, you choose the context)
• ‘B’ – find something to genuinely comment on in
a positive way (i.e. Active Constructive).
– Both: notice (what’s familiar, what’s new)
• Swap
– (i.e. ‘B’ shares good thing, ‘A’ positively comments)

44. Passive and Constructive Active and Constructive
Passive and Destructive Active and Destructive
Gable, S.L., et al., What Do You Do When Things Go Right?
Active and Constructive

45. Passive and Constructive
Acknowledges the news and moves on
Active and Constructive
Focuses on them
Takes an active interest – asks questions
Helps the person capitalise on the good news
Passive and Destructive
Grabs the spotlight
Changes the subject
Active and Destructive
Immediately identifies the downsides
and concerns
(Nonverbal communication: displays of
negative emotions such as furrowed
brow, frowning.)
Gable, S.L., et al., What Do You Do When Things Go Right?

46. 46
3 tools in 90 minutes …
• Introduction
• Part 1: What makes a great day at work?
– & how to have more of them
• Part 2: Tools to thrive
– The impact of Positive Emotions in the workplace
• Part 3: Better work relationships
– Active Constructive Responding
© 2014 Suzanne Hazelton

47. 47
What will you do (or do more of) as
a result of this workshop?
(more info to follow)

48. More info.
www.actionforhappiness.org/
10-keys-to-happier-living
http://positivityratio.com/

49. Recommended
Reading
• Great Days at Work
• The Resilience Factor
• The Time Paradox
– http://www.thetimeparadox.com/
• The How of Happiness
• Positivity
– http://positivityratio.com/
• Assertiveness at Work
• actionforhappiness.org/10-keys-to-happier-living
Emotion
ProblemThinking

50. Suzanne Hazelton’s contact details
• FREE chapter of Raise Your Game:
– http://www.johnsonfellowes.co.uk/raise-game-sample-chapter-8/
• FREE chapter of Great Days at Work:
– http://www.johnsonfellowes.co.uk/great-days-work-chapter-10/
• Email suzanne@johnsonfellowes.co.uk
• Twitter: @SuzanneHazelton
• Slideshare: http://www.slideshare.net/LearningQueen
Suzanne is a leadership coach, working with individuals and teams to THRIVE!
She’s a positive psychologist, coach and trainer – she’s coached & trained
thousands of people. She’s the author 2.1 books: Raise Your Game, and Great
Days at Work (Kogan Page) & a contributing author to a third: Entrepreneurs
Succeed With Us.
She works with a range of clients on people & thriving related topics.
© 2014 Suzanne Hazelton

51. 51
“As long as you live, keep learning how
to live” ~ Seneca

52. What
questions do
you have?

53. Managing Stress
Suzanne Hazelton
Great Days at Work
THANK YOU
© 2014 Suzanne Hazelton

54. References
Back, K., & Back, K. (1999). Assertiveness at work : a practical guide to handling awkward situations (3rd ed.
ed.). London: McGraw-Hill.
Boniwell, I., Osin, E., Linley, P. A., & Ivanchenko, G. V. (2010). A question of balance: Time perspective and well-
being in British and Russian samples. The Journal of Positive Psychology, 5(1), 24-40. doi:
10.1080/17439760903271181
Bono, J. E., & Ilies, R. (2006). Charisma, positive emotions and mood contagion. The Leadership Quarterly,
17(4), 317-334. doi: 10.1016/j.leaqua.2006.04.008
Cheng, C. (2003). Cognitive and motivational processes underlying coping flexibility: A dual-process model.
Journal of Personality and Social Psychology, 84(2), 425-438. doi: 10.1037/0022-3514.84.2.425
Csikszentmihalyi, M. (2002). Flow : the classic work on how to achieve happiness (Rev. ed. ed.). London: Rider.
Fredrickson, B. (2009a). Positivity : groundbreaking research reveals how to embrace the hidden strength of
positive emotions, overcome negativity, and thrive (1st ed.). New York: Crown Publishers.
Fredrickson, B. (2009b). The Positivity Ratio. Retrieved 12th March, 2011, from
https://www.positivityratio.com/
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of
positive emotions. American Psychologist, 56(3), 218-226. doi: 10.1037/0003-066x.56.3.218
Fredrickson, B. L., & Losada, M. F. (2005). Positive Affect and the Complex Dynamics of Human Flourishing.
American Psychologist, 60(7), 678-686. doi: 10.1037/0003-066x.60.7.678

55. References (continued)
Gable, S. L., Reis, H. T., Impett, E. A., & Asher, E. R. (2004). What Do You Do When Things Go Right? The
Intrapersonal and Interpersonal Benefits of Sharing Positive Events. Journal of Personality and Social
Psychology, 87(2), 228-245. doi: 10.1037/0022-3514.87.2.228
Huppert, F. A. 2009. Psychological Well-being: Evidence Regarding its Causes and Consequences. Applied
Psychology: Health and Well-being, (2), 137–164.
Loehr, J. E., & Schwartz, T. (2003). The power of full engagement : managing energy, not time, is the key to high
performance and personal renewal. New York: Free Press.
Lyubomirsky, S. (2010). The how of happiness : a practical approach to getting the life you want. London:
Piatkus.
Lyubomirsky, S., King, L., & Diener, E. (2005). The Benefits of Frequent Positive Affect: Does Happiness Lead to
Success? Psychological Bulletin, 131(6), 803-855. doi: 10.1037/0033-2909.131.6.803
Reivich, K., & Shatte, A. (2002). The resilience factor : 7 essential skills for overcoming life's inevitable obstacles
(1st ed.). New York: Broadway Books.
Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social
development, and well-being. American Psychologist, 55(1), 68-78. doi: 10.1037/0003-066x.55.1.68
Schwartz, T., Gomes, J., & McCarthy, C. (2010). The way we're working isn't working : the four forgotten needs
that energize great performance. London: Simon & Schuster.
Sheldon Cohen, P., Cuneyt M. Alper, M., William J. Doyle, P., John J. Treanor, M. a., & Ronald B. Turner, M.
(2006). Positive Emotional Style Predicts Resistance to Illness After Experimental Exposure to Rhinovirus
or Influenza A Virus. Psychosomatic Medicine, 68(6). doi: doi: 10.1097/​01.psy.0000245867.92364.3c
Zimbardo, P. G., & Boyd, J. (2008). The time paradox : the new psychology of time. London: Rider.

56. Psychotherapy
… referring to therapeutic
interaction between a trained
professional and a client,
(patient, family, couple, or
group).
Psychology
is an academic and applied
discipline that involves the
scientific study of mental
functions and behaviours.
Positive
psychology
seeks "to find and nurture
genius and talent", and "to
make normal life more
fulfilling", rather than merely
treating mental illness.
© 2014 Suzanne Hazelton

57. Passive and Constructive
Acknowledges the news and moves on
Active and Constructive
Focuses on them
Takes an active interest – asks questions
Helps the person capitalise on the good news
Passive and Destructive
Grabs the spotlight
Changes the subject
Active and Destructive
Immediately identifies the downsides
and concerns
(Nonverbal communication: displays of
negative emotions such as furrowed
brow, frowning.)
Gable, S.L., et al., What Do You Do When Things Go Right?

58. Passive and Constructive
“That’s good news.”
(Nonverbal communication: little or no active
emotional expression.)
Active and Constructive
“That’s great, I know how important that
promotion was to you! We should go out and
celebrate and you can tell me what excites
you most about your new job”
(Nonverbal communication: maintaining good
eye contact; displays of positive emotions
such as genuine smiling, laughter and
appropriate touch)
Passive and Destructive
“What are we doing on Friday night?”
(Nonverbal communication: little or no eye
contact, turning away, leaving the room)
Active and Destructive
“That sounds like a lot of responsibility to
take on. There will probably more stress
involved in the new position and longer
hours at the office.”
Gable, S.L., et al., What Do You Do When Things Go Right?

59. Free chapter
• http://www.johnsonfellowes.co.uk/great-days-work-chapter-10/