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Resume Leanne Thompson 2015

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Resume Leanne Thompson 2015

  1. 1. Leanne Thompson [Thommo057@gmail.com] 0418 100 309 Professional Overview Experienced Business & Training Analyst with more than 10 years experience in Enterprise Resource Planning (ERP) implementations with a a global organization (Fortune 250). Proven record of effectively supporting all project stages including scoping, gap priorities, testing, analysing training needs, cutover activities and go live support. Key resource on multiple implementations of SAP ECC6, BW, CRM, uPerform and many more for Sealed Air Corporation. Key Skills  Business Consulting: Ability to work with different clients to analyse existing systems, processes and workflows in order to advise improvements.  Relationship Building: Ability to develop strong working relationships with clients and internal stakeholders to instil confidence in service delivery.  People Management: Ability to build trusted relationships with subordinates with the view of allocating tasks to assist with service delivery.  Problem Solving: Ability to work with key stakeholders to manage issues, develop solutions and provide best fit answers within pressing timeframes.  Business Analysis: Ability to understand IT systems, business workflows and recommend best practice and improvement.  Presentation and Communication: Highly developed communication skills, with an ability to lead workshops, seminars and discussions with clients either remotely or face to face. Major Accomplishments Key role in the successful implementations of SAP ERP internationally including:  Latin America (9 countries) & China - August 2014  China – August 2007  Australia – August 2005/August 2006  New Zealand – November 2004  South Africa – October 2002  USA – July 2008  Europe – January 2007  Mexico – March 2005  Singapore/Malaysia – April 2003 Other significant implementations/upgrades include:  Australia/New Zealand SAP CRM implantation Sep 2014  Infopak/uPerform documentation conversion – Sep 2010  Ancile uPerform implementation and upgrades – Oct 2009  Google pilot and implementation – 2012  HP PPM upgrade – April 2009  SAP BW upgrade – May 2009 Technical Summary Software  SAP ECC6, SAP CRM, SAP BW  HP Project & Portfolio Management  Google – Gmail, drive, calendar, hangouts, groups etc.  Ancile uPerfom  MS Office Suite, Project, Access, Visio  WebEx/Adobe Connect  Lotus Notes 8
  2. 2. Leanne Thompson 2 Employment History Apr2014 – May 2015 ERP Business Systems Analyst Sealed Air Corporation Sealed Air Corporation is a global packaging company known for its brands: Cryovac food packaging; Bubble Wrap cushioning; and Diversey cleaning and hygiene. Fortune 250 company approx. 25,000 employees in 200+ locations. Responsibilities Main area of responsibility is Customer Master ( accounts, partnerning, pricing, information records, credit management, rebates contracts and order processing/tracking.  Identify/analyse business needs for Customer Service & Planning areas.  Identify business process improvements/changes to ease transition to new system.  Document process flows that would then form the basis for all testing during project life cycle.  Participate and validate system testing.  Provide training and guidance to nominated business SME’s.  Participate in cutover activities including extract, loading and reconciliation of all data relating to Customer Service & Planning. Achievements  Successful go live of SAP CRM using rapid deployment methodology for Product Care Australia & New Zealand.  Updated testing scripts and IT/Business support documentation for global SAP CRM platform. Mar 2007 – Apr2014 ERP Information Systems Training Coordinator Sealed Air Corporation Responsibilities  Provide direction, analysis and guidance to all business units.  Act as link between IS and business to ensure company goals are in alignment and achieved.  Participate and support projects by providing advice, guidance and training plans as required.  Participate in the development of current and future training needs.  Participate on the global training “roadmap” medium/long term. Achievements  Successful global upgrade from Ancile InfoPak to uPerform. Approx. 2000 documents for all business functions.  Successful global upgrade from SAP 4.7 to ECC6 effecting approx. 13,000 users. As Training Lead worked with SAP functional and business to ensure support documentation reflected the new version of SAP and effectively communicated during the project lifecycle.  Developed analytics on training website to track effectiveness.  Participated in Google “pilot” and provided guidance to project team regarding training support information.
  3. 3. Leanne Thompson 3 Jun 2002 – Feb 2007 SAP Customer Service & Planning Analyst Sealed Air Corporation Responsibilities Main area of responsibility is Customer Master ( accounts, partnerning, pricing, information records, credit management, rebates, contracts and order processing and tracking. Key responsibilities included:  Identify/analyse business needs for Customer Service & Planning areas.  Identify business process improvements/changes to ease transition to new system.  Document process flows that would then form the basis for all testing during project life cycle.  Participate and validate system testing.  Provide training and guidance to nominated business SME’s.  Participate in cutover activities including extract, loading and reconciliation of all data relating to Customer Service & Planning. Achievements  Successful SAP implementations in South Africa, Singapore, Malaysia, New Zealand, Mexico, Australia and China.  Part of global team that worked with key business resources to develop “Day in the Life” for Customer Service Reps/Leads and Management. This became the global best practice for managing customer sales orders and “owned” by the business. Sep 2000 – May2002 Sales/Logistics Coordinator Holmes Division Sealed Air Corporation  Responsibilities  Direct reporting to the General Manager of Holmes Australia I assisted with the transitioning the newly acquired Holmes business onto systems used by Sealed Air/Cryovac Australia  Key responsibilities included:  Design Holmes business structure  Assist with expansion of business.  Overall responsibility for inventory and outsourcing of materials.  Develop customer forecasts  Identifying 3rd party warehouse providers  End to end processing of customer orders through to billing. May 1998 –Aug2000 National Customer Service Coordinator Cryovac Division Sealed Air Corporation  Responsibilities  Direct reporting to the Supply Chain Manager I was responsible for providing support and training to Customer Service resources nationally.  Key responsibilities included:  Troubleshoot system and align design with business processes  Analyze business processes, identify weaknesses, and provide viable solutions.  Improve business user’s knowledge of ERP systems.
  4. 4. Leanne Thompson 4 Sep 1995 – Apr1998 Sales/Logistics Coordinator for Davison Division Sealed Air Corporation  Responsibilities  Direct reporting to the Asia Pacific Davison Manager I was responsible for end to end processing of sales & procurement for Davison with sales net value AUD30k per annum. Customers included Shell, BP, Caltex & Ampol here in Australia and South Africa  Key responsibilities included:  Procurement of product based on historical sales and forecasting from USA & Germany to ensure buffer stock was available at all times.  Enhanced MS Excel files to calculate projected usage for all customers.  End to end processing of customer orders through to billing. Education  Business Administration Diploma Accounting  Time Management  Train the Trainer  DDI Building Effective Teams  Certificate of Tourism  Diploma of Dance CSTD  HSC Hobbies/Interests Reading, Theatre, Music, Travel, Stage Production, Horses, Dogs, People Referees Available upon request

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