1. LAUREN E. FLEETWOOD
5002 Dorsey Hall Drive • Ellicott City, MD 21402 • Phone 240.876.1793 • lfleetwood@lefdesigns.com
SUMMARY
Technically sophisticated and business-savvy management professional with a pioneering career, reflecting strong
leadership qualifications coupled with “hands-on” IT expertise. Maintains focus on achieving bottom-line results while
formulating and implementing advanced technology and business solutions to meet a diversity of needs.
PROFESSIONAL EXPERIENCE
2007 - Present ASG Security Beltsville, MD
Director of I.T. Operations
Management/Communication
• Exercises staff oversight to ensure new operations plans, policies, procedures, and transition/migration plans
are consistent with the overall company goals and objectives
• Oversees the management of corporate help desk including staff supporting 1200+ employees, help desk
activities and resolves escalated issues if necessary
• Holds responsibility for IT staffing on a company-wide basis
• Manages and coordinates projects as they pertain to application integration and support
• Develops, updates, and revises Standard Operating Procedures and other documentation based on PCI
Compliance
• Coordinates and/or provides training support to the branch management teams for various software
applications
• Manages and administers various processes systems, including:
o Migration and integration of applications, data, and physical resources during acquisitions
o Citrix farm, including server and application testing and deployment
o Active Directory, including Group Policy Object creation and maintenance
o DNS, domain names, SSL certificates
o Manage print server and printer mapping scripts
o WeSuite modules, including support, updates, report creation, training via on-site and/or webinar
o Microsoft Sharepoint, including design, development and administration
• Ensures department is well informed, at all times, of changes and news worthy events within the company
• Effectively communicates relevant IT-related information to superiors
• Promotes the company through speaking engagements at industry conferences and involvement in local
business organizations
• Helps establish and build relationships with vendors in conjunction with corporate leadership
• Oversees IT-related purchasing and budget usage; works with Accounting to develop budgets
• Holds responsibility for capacity planning and scheduling vendor negotiations related to IT
• Travels to branch locations as needed for acquisitions and hardware/software upgrades and deployments
Networking/ Telephony
• Backups, maintenance, reporting, voicemail resets, name changes, extension swaps, auto attendant creations,
phantom extensions
• Plans and implements additions, deletions and major modifications to the supporting infrastructure
company-wide in coordination with corporate leadership
• Oversees the implementation of network security at the corporate level
• Oversees the planning and management of the company's telephone system and manages company-wide
upgrade efforts
Marketing/Design
• Develops and maintains Sales & Marketing collateral including fliers, brochures, advertisements
• Develops and maintains all company electronic forms using Adobe LiveCycle
• Coordinates the design, development and implementation of web pages, web-based applications and electronic
commerce activities in support of the Company’s web sites
• Provides documentation for application processes and procedures

2. LAUREN E. FLEETWOOD
5002 Dorsey Hall Drive • Ellicott City, MD 21402 • Phone 240.876.1793 • lfleetwood@lefdesigns.com
• Manages all printing supplies (stationary/badges/contracts/flyers)
2002 - 2007 AccuTech Systems an ASG Security Company Rockville/Beltsville, MD
Sales and Marketing Coordinator/ GSA Manager
• Supervision of the Sales Department Representatives
• GSA Supply Schedule Administration – Manage the GSA reporting process as well as maintain/update supply
schedule pricing
• Trade Show Coordination – planned all technical and marketing aspects
• Writing, editing, proofreading both grammar and content/correctness; copying and binding outgoing proposals;
gathering appropriate manufacturers cut sheets
• Implementing process efficiency changes to streamline department work flow, resulting in significant increases
in Sales Team productivity and conversion rates
• Developing and standardizing processes for sales documentation and optimizing inter-departmental information
flow
• Database Administrator: recording incoming leads and document information in lead database; entering data on
new proposals submitted by sales reps into proposal database; creating queries, forms and reports for all
departments including Work in Progress for Financial Statements
• Marketing – creating press releases, researching target markets, ordering promotional items
• Maintaining the company’s external and internal websites
• Performing IT assistance including troubleshooting and maintaining PC and desktop applications
• Implementing and deploying new desktop PCs to all internal users
EDUCATION
2015 CompTIA - Executive Certificate in IT Security
2006-2008 University of Phoenix Phoenix, AZ
Bachelor of Science, Information Technology: Visual Communications
1997-1999 Hood College Frederick, MD
Computer Science
AWARDS
2013 – Marketing Award for Best Giveaway Item The Sammy Awards
2011 – Marketing Award for Best Display Ad The Sammy Awards
SKILLS/SOFTWARE
• All Versions of Windows
• Adobe Creative Suite (Photoshop, Acrobat,
Illustrator, InDesign, LiveCycle)
• Microsoft SQL 05, 08
• Microsoft Active Directory
• Microsoft Great Plains
• Microsoft Exchange 03, 07
• Microsoft Visual Studio
• Microsoft Visio
• Microsoft Project
• Mitel/Inter-tel
• Citrix
• Crystal Reports
• Microsoft Sharepoint
• Microsoft Expression for Web Design
• VMWare
• Various other software program
References available upon request.
Linked-in Profile: https://www.linkedin.com/pub/lauren-fleetwood/2/368/697