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Personal Details
Name: Laura Thomas
Address: 14 Ellesmere Drive, Shrewsbury, Shropshire, SY1 2QU
Mobile: 07971703206
Email: chippyphil@sky.com
PROFILE
A hard working and diligent person who endeavours to accomplish any task with enthusiasm and professionalism. Able
to work under own initiative, or as part of a team.
PROFESSIONAL DEVELOPMENT
BIIAB Level 2 National Certificate for Licensees
Zurich Sales and Service Certificate.
Whitbread plc. Gold Award for Customer Care.
Unipart Customer Care Workshops Certificate
Royal Air force Personnel Administrator, NVQ II Equivalent
CAREER SUMMARY
2010 – To date Co-operative Group
The Co-Operative Food business has approximately 3000 stores and the biggest geographical spread of any retailer.
The store at Gobowen is 1900 square feet and serves as the only supermarket in the local community.
Store Manager
 Responsible for store KPI’s.
 Monitoring waste and sales targets.
 Managing a team of 20 plus full and part time staff.
 Responsible for all staff training and health and safety.
 Control and monitoring of all legal compliance measures such as temperature control and date code
checks.
 Personal licence holder and DPS for the store.
 Support other stores with disciplinaries.
 Aid in refit of stores within area and the conversion to “simple standard stores” an initiative to
streamline productivity within store to improve shopping experience and better customer service
Key Achievements:
 Exceeded waste and sales targets year on year growth at 6.1% on sales.
 Turned store around from a 40K a week to 50k a week within the first year.
 Customer service exit score 8.9 out of 10 one of the highest scores in the region and the highest in the area.
2007 - 2010 Co-operative group
The store at Pant is just over 1000 square feet and is a small local convenience store with a post office attached
Store Manager
 Responsible for a small team of 12 shop assistants including all training rota’s and health and safety.
 Stock Control, rotation and waste management.
 Cashing up and administration.
 All duties of a store manager as outlined above.
Key Achievements:
 Increased store turnover from 10k to 20K turning the store form a loss making business to profit.
 Exceeded unit contribution by 12%.
 Customer service exit score went from worst score in the area to the best.
 Local customer perception of store improved dramatically as evidenced by increased sales, I did this by
incorporating produce back into store so that the customers were able to get what they needed.
2004 - 2007 Co-op United Ltd
The store at Bomere Heath, Shrewsbury is 1400 square feet and is a local convenience store.
Duty Manager
 Supporting the manager to attain store KPI.
 Training and supervising staff.
 Stock Control, rotation and waste management.
 Cashing up and administration.
 Managing store in the managers absence

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Key Achievements:
 Started as a supervisor within the store and was made up to duty manager within nine months.
 Helped support community events throughout the year e.g. fundraising for local people
nquies@aiminterims.co.uk
2003 - 2004 Shropshire Star
The Shropshire Star is the local newspaper for Shropshire and Mid Wales printing several local papers as well as three
daily editions. I was responsible for the At Your Service Feature of the Telford Journal.
Display Sales Representative
 Member of the display advertising team, which had to attain individual and team, targets.
 Used own initiative to secure new clients and maintained and expanded existing clients.
 Administration of client records and payment records.
 Advert design and layout.
Key Achievements:
 Increased the “At Your Service” page to a full two page spread (it started as a half page spread) and
maintained it at that level, increasing revenue for this section by 75%.
EARLIER CAREER
From (year) to (year) Company Role
2001 - 2002 Eagle Star, Zurich Financial Services Sales and Service Consultant
1999-2001 Whitbread plc The North Star Assistant Manager
1996-1998 The International Inn NATO Bar Supervisor
1993-1996 Miller Commercial Motors Administration Clerk
1990-1992 RAF Personnel Administrator
TRAINING AND QUALIFICATIONS
Year Qualification Institute attended
1988 1 GCSE, Word Processing RSA, Typewriting, New College
1987 4 “O”Levels Wrockwardine Wood School