1. LAURA M. SOLLOCK
3411 Cohasset Avenue
Annapolis, MD 21403
(410) 322-7665 email@example.com
ADMINISTRATIVE ASSISTANT / OFFICE MANAGER
Highly organized and conscientious administrative support professional with proven ability to effectively anticipate needs
and deliver results in dynamic, fast-paced environments. Maintains realistic balance among multiple concurrent
organizational priorities and handles confidential matters with discretion. Proficient at building alliances, creating trust, and
managing workflow. Skilled at organizing resources and initiating cross-functional collaboration to facilitate and achieve
organizational objectives. Streamlines office processes to increase efficiency and improve service. Strong interpersonal
and communication skills—backed by solid business and people acumen—facilitating effective interaction with individuals
at all levels. Passion for education and unwavering commitment to optimizing success of students and scholastic
Administrative Support • Managing Multiple Priorities • Customer Service • Office Efficiency
Relationship Building & Management • Quality Assurance • Needs Assessment • Project Management
Scheduling • Reporting • Expense Control • Cross-Functional Collaboration • Database Management
Data Entry • Operational Streamlining • Process Improvement • Issue Resolution & Problem Solving • Sales
Account Management • Lead Generation • Policies & Procedures • Written & Verbal Communication
Vendor Relations • Payroll • AP/AR • Collections • Facilities Management • Inventory Management
Event Planning • Meeting/Exceeding Productivity & Accuracy Standards
VERISIGHT, INC., Annapolis, MD 2011-Present
Privately-held national corporation offering comprehensive retirement plan services and consulting solutions.
Administrative Assistant III
Provide full administrative day-to-day operations support for team of nine within client-centric firm offering industry-
focused consulting expertise servicing wide range of companies with $19B+ in retirement plan assets. Serve as first point
of contact, greeting visitors and managing multi-line phone system to accurately field and redirect incoming calls. Assist
Plan Administrators as necessary and respond to inquiries via telephone and email. Review plan documents for
compliance and accuracy based on requests and notes from Plan Administrators. Prepare and enter client billing, and
create required reports for Vice President, Manager and Plan Administrators. Maintain complete database of offsite
storage, and conduct year end valuation of contents. Maintain internal client database (CRM) by updating client
information and workflow. Hold responsibility for office duties including oversight of facilities and supplies and event
Recognized repeatedly for calmly and efficiently executing multiple concurrent and competing tasks within dynamic,
Increased organizational efficiency and reduced storage costs dramatically through expert hands-on management
and organization of office filing system including both onsite and offsite files and storage.
Enhanced office productivity and streamlined processes through development of improved filing procedures and
expansion of procedures for office “paperless future.”
Boosted accuracy and facilitated office and Plan Administrator expediency through rigorous maintenance and
updating of client database.
Resolved critical problems and issues competently and quickly through application of troubleshooting expertise,
sound judgment, and technical skill.
Developed outstanding ability to quickly adapt to evolving client and business needs.
THE MERGIS GROUP / TODAYS OFFICE PROFESSIONALS, Columbia, MD 2010-2011
Divisions of SFN Group, Inc. providing strategic workforce solutions in professional services and general staffing.
Recruiter—Todays Office Professionals
Promoted to build rapport and provide guidance for clients interested in flexible and full-time assignments. Determined
client needs, placed appropriately-skilled employees and conducted quality control and arrival calls on all client orders.
Performed daily financial activities including sales adjustments, payroll, accounts receivable, accounts payable and
collections. Checked references, extended employment offers, and completed all pre-employment requirements.
Documented all recruitment-related activities in proprietary system.
2. LAURA M. SOLLOCK PAGE TWO
THE MERGIS GROUP / TODAYS OFFICE PROFESSIONALS (continued)
Met and exceeded client company and potential employee needs and requirements through focus on relationship
building and provision of exceptional service as well as effective sourcing, pre-qualification and determination of best
Consistently established and attained both quantitative and qualitative standards.
Counseled flexible employees on behavioral and performance issues, documenting and taking corrective action as
Office Manager—The Mergis Group
Performed wide-ranging office functions including greeting of visitors, composing and formatting of correspondence, and
maintenance of proprietary candidate and customer database. Handled all administrative duties as assigned from each
recruiter as well as requisite office maintenance including bill and invoice payment, ordering of office supplies and
distribution of mail. Processed weekly payroll. Reviewed and checked all work for accuracy and neatness. Maintained
filing system for all correspondences and filed paperwork in timely manner.
Contributed to organizational transparency and oversight through creation of weekly reports for Managing Director
and recruiters including both billable and missing hours.
Maintained steady pipeline of open positions and available candidates using multiple online resources and databases,
exploring various recruiting sources, job sites and company sites to find job and candidate leads.
Assisted with budget tracking and prepared expense reports for recruiters, resulting in high accuracy and expedited
Applied courtesy and problem solving skills to ensure satisfaction of management, colleagues and candidates.
HILTON ROCKVILLE, Rockville, MD 2007-2009
Hotel and executive meeting center.
Responded promptly to all inquiries, leads and correspondences from prospects, customers and referrals. Assisted
Director of Sales in preparation of weekly and monthly reports including sales and meeting center package report,
prospect update, 90-day activity outlook for sales team, and sales goals showing results and productivity. Attained
proficiency in Delphi hotel software program.
Earned Top Three honors in all of Hilton in recognition of excessive growth in E-Sales Tools (November 2008,
December 2008 and January 2009 E-Sales Champion).
Received 2007 4th Quarter STARZ Award from Management Company for achieving above quarterly goal.
HOLIDAY INN—GREENBELT, Greenbelt, MD 2005-2007
Full-service three-star hotel serving Washington, DC metropolitan area.
Established client base through direct outside and inside sales effort to secure business and ensure attainment of
predetermined sales goals. Developed, generated and qualified leads obtained through sales calls and internet inquiries.
Serviced all accounts and reacted promptly to assignments as determined by Director of Sales. Prepared reports such as
weekly sales recap and monthly critical path detailing results and productivity.
Employed extensive organizational skills to seamlessly, accurately and effectively handle high volume of work.
Refined customer service, account management and relationship sales experience within context of consultative
Maximized revenues and profits through direct client contact to sell rooms, services and facilities.
Obtained Certified Hotel Sales Professional Certification (May 2007).
Bachelor of Arts–Communications; University of Maryland, College Park, MD
Project Management for Administrators; GoSkills Online Course