1. Laura B. Krug 678-232-8266
www.linkedin.com/in/laura-krug-b3a1a2a gurklb@bellsouth.net
ProfessionalProfile
The ability to build successful relationships and effective strategies by capitalizing on strengths:
 Well rounded background with heavy
emphasis on Supply Chain Operations,
Customer Relations, On Boarding New
customers, OEMAccount Management
and Process Improvement within both a
distribution and manufacturing
environment.
 Highly developed interpersonal and
communication skills with strong leadership
abilities.
 Clear, analytical thinker, well organized and
detail oriented.
 Resourceful, and confident in abilities to plan for and
execute processes with a clear understanding of
expectations.
 Honest, fair, direct, and respectfully assertive when
dealing with challenges.
 Energetic, positive, and open to new ideas and
suggestions.
ProfessionalAccomplishments:
Zep Inc. - National Account Director - OEM, July 2016 - November 2016
 Directed and managed sales for 3 National OEM Automotive Accounts totaling approximately 10 M per year.
 Responsible for acquiring and on-boarding Major National OEM account due to growth of existing account
by 1M and then won bid for their complete global chemical distribution.
 Maintained Program Manager responsibilities as outlined below for these 3 major accounts.
Zep Automotive – Amrep, Inc. OEM Account and Program Manager, Jan 2014 – July 2016
 Provided ongoing program support as the turnkey distributor for major OEM automotive accounts and their
maintenance chemical products
 Served as “Voice of the Customer” as the liaison between Amrep planning, supply chain, manufacturing,
testing and compliance to provide quality products delivered with a critical on time and complete status of
98.5%.
 Worked with National Sales, Parts and Sourcing Managers of top 6 US automotive corporations to attain
information on demand, planning, and forecasting.
 Assisted Product Manager with introducing new products to automotive programs, and implementing them
into their product lines.
 Business development with potential customers to clarify our capabilities as a turnkey supplier.
 Developed and maintained strong relationships with accounts to enhance their feelings of security and trust
in the partnership between us.
 Initiated process improvements by conducting Kaizens involving Subject Matter Experts who have critical
input directly related to our overall performance.
 Reviewed inventory with Planners to reduce slow moving and obsolete products.
ALPMG – Division of Amrep**, Inc. OEM Program & Operations Manager, April 2006 – January 2014
** a subsidiary of ZEP INC, effective January 2010
 Responsible for daily business activities associated with a supply chain distribution facility.
 Managed all processes associated with customer service, inventory control, warehouse and shipping
procedures resulting in 50 million in sales per year.

2. Laura B. Krug, page two
 Developed successful order entry, inventory and shipping procedures resulting in improved on
time/complete shipments; evolution of customer service functions to level of account managers;
consolidation of inventory control to provide focus on critical accounts; analysis of freight costs as percent of
sales resulting in increased revenue by implementing policy changes; development of accurate reports to
track errors, past due shipments, and inventory trends.
 Served as “Voice of the Customer” as a liaison between Amrep planning, supply chain, manufacturing, and
compliance to provide quality products delivered in a timely manner.
 Worked with National Sales, Parts and Sourcing Managers of top 6 US automotive corporations to attain
information on demand, planning, and forecasting.
 Implemented large E commerce project as one of 5 participating vendors to further enhance ALPMG’s
visibility and performance with our top automotive account.
 Responsible for implementing quality control procedures for office and warehouse processes as first Amrep
facility to acquire ISO 9001:2000 certification.
AMREP, INC. Account Management - Manager June 1997 to April 2006
 Developed and implemented procedures to effectively reduce and control expenditures through
identification, reporting and policy implementation.
 Increased customer satisfaction by resolution of shipping and manufacturing issues through an effective
complaint reporting process, resulting in internal corrective action as well as timely payment of open
receivables.
 Successfully reduced and maintained open receivables through effective collection efforts, ensuring
maximum borrowing ability available to an asset based company.
 Managed Amrep’s large automotive accounts, serving as primary liaison between manufacturing and
technical personnel, ensuring identification of errors, effective reporting and implementation of corrective
action, resulting in timely collection of past due and disputed receivables
 Corrective Action Committee Leader, member and ongoing active participant, identifying trends, offering
solutions and assisting in implementation of corrective processes.
 Hired and trained personnel to effectively grow and develop department to triple its original size.
 Successfully implemented SAP 4.0 computer system in 1998, working closely with consultants to ensure my
department’s requirements were met, resulting in no down time.
 Ongoing work with SAP consultants to create effective reports supporting both my departments, as well as
upper management’s needs.
 Developed and successfully implemented a damaged freight return policy resulting in the collection of claim
monies from LTL carriers.
FRY REGLET Distribution Manager November 1994 – June 1997
 Responsible for daily business activities of a sales and distribution facility, and managed all processes
associated with customer service, manufacturing and technical support.
 Managed office and warehouse staff.
 Developed successful order entry, inventory and shipping procedures and coordinated all ceiling grid orders,
managing grid inventory for entire company.
 Coordinated product fabrication orders with California manufacturing facility for customers in 6 states.
 Managed Fry Reglet’s largest account grossing 500M in annual sales.
 Coordinated, and implemented a complete warehouse and office move, resulting in zero customer service
and shipping downtime.
Education
Bachelor of Arts, Humanities Converse College, Spartanburg, SC