1. Central
Ohio
Trauma
System
Boosts
Opera5onal
Efficiency
With
Priority
Messaging
©
2014
Onset
Technology
|
460
To5en
Pond
Road,
Waltham,
MA
02451
!
781-­‐916-­‐0040
|
"
customerrela5ons@onse5nc.com
|
www.onpage.com
Improved
Response
Time
Reliability
During
Emergencies
Improved
Accountability
About
The
Central
Ohio
Trauma
Systems
(COTS)
.
OrganizaIonal
InformaIon:
• Incorporated in 1997
• Serves 31 Hospitals, EMS & Health Systems
• 2 On-Call Staff Members - 24/7/365
• Collaborates with state and federal teams
Major
CommunicaIon
Concerns:
• Time-Critical Responsiveness
• Accurate Read Receipt & Audit Trail Records
• Reliability & Ease-of-Use
• Multiple Contact Methods: Email & Phone
CommunicaIon
Challenges
Hospitals, first responders, and emergency personnel need reliable messaging to ensure fast responses
and actions. When disaster or emergencies occur, COTS and emergency personnel must be notified
immediately and persistently so that they can take the appropriate action.
Accountability & Reliability – COTS required a system that enabled health care agencies
to contact them from anywhere and at anytime. Additionally, they needed read receipt
conformation and audit trails for reporting purposes.
Case
Study
Convenience & Easy Transition - COTS staff needed the ability to turn the application on
and off from their own mobile device, avoiding the inconvenience and time loss resulting from
its former practice of physically transferring pagers.
Full Efficiency - COTS was on-call around the clock, 365 days a year, serving as a
clearinghouse for information and assisting with allocation of resources to hospitals during
disasters. With only 2 staff members, the communications system and workflow needed to be
easy to use, accurate, and efficient.
COTS’ mission is to reduce injuries and save lives
by improving and coordinating trauma care,
emergency care, and disaster preparedness. COTS
also supports prevention, education, data collection,
and research initiatives.
The COTS Healthcare Incident Liaison (HIL)
supports the Central Ohio Healthcare Coalition
(COHC) during disasters by being a conduit for
disseminating accurate and timely situational
awareness, resource management, and as a
liaison between the region and state.

2. Results
COTS and its network of hospitals and emergency
personnel require reliable communications to ensure
fast response and life-saving actions. After
implementing OnPage, COTS has seen these results:
We service 31 hospitals, so if a major disaster is occurring, we can get very busy, very
quickly. Since 2002, we had antiquated pagers with huge delays – two to three hours
sometimes. So we started looking for a new system that was relatively inexpensive, easy to
hand off, and had coverage area.
OnPage proved to be beneficial when our end users would send us an email and they would
receive an email back to their inbox indicating that the page had been opened. They knew
we would be getting back with them. We have a guidance plan with stipulations for response
time. The reliability of the new system has increased our response time substantially. It also
increased our redundancy and reliability. Truthfully, OnPage has been a great asset to us.
Kelsey Blackburn – Central Ohio Trauma Systems (COTS)
Call
to
AcIon
OnPage addressed COTS need to maintain a communications system where community partners could
work together to resolve issues associated with trauma, emergency, and disaster preparedness.
“
“
Accuracy
&
Wide
Coverage
OnPage provides communications coverage
anywhere that mobile and WiFi is available,
enabling COTS to communicate with partners
in the field, hospitals, and disaster locations.
Accountability
&
Responsiveness
Using OnPage enables partners to email
COTS and receive email confirmation that it
is received, building confidence that COTS
is in the process of returning calls. Reliable
messaging also resulted in COTS’ improved
responsiveness.
Convenience
&
Ease
of
Use
OnPage eliminated the need for end users
to physically meet up and transfer pagers.
COTS staff can now just turn the application
on or off from their own mobile device
MulIple
Means
of
Contact
Using OnPage, end users could contact
COTS via email or phone. During a disaster,
the ability to provide information directly in
the paging message made for an efficient
response to stakeholders.
©
2014
Onset
Technology
|
460
To5en
Pond
Road,
Waltham,
MA
02451
!
781-­‐916-­‐0040
|
"
customerrela5ons@onse5nc.com
|
www.onpage.com
Conclusion
The OnPage solution enabled COTS staff to
eliminate their inefficient and unreliable pagers,
use mobile device, offer multiple means of contact
-- anywhere at anytime, provide read receipt and
audit trail, and improve reliability and response
time. In addition, two-way secure email offered
COTS enhanced accuracy via the written word –
a life-saving benefit during emergencies.
About
OnPage
app for iPhone, Android, and Blackberry devices.
The encrypted cloud based paging service
delivers messages in a dedicated inbox, a
prominent alert until acknowledged, a time
stamped audit trail attached to each message,
and Delivery and Read notification. Redundant
servers are hosted in ultra-secure, HIPAA, SAS 70
and SSAE 16 compliant facilities.
OnPage provides reliable and
responsive priority messaging to
over a thousand enterprises. The
OnPage system is a virtual pager
The OnPage Enterprise Control
System enables organizations the
ability to initiate and manage their
priority communications from a
centralized location and follow the
status of each message.
Enterprises can create thousands of users within
minutes, assign users into groups, and create
escalation rules for efficient messaging.