1. Larry Miller
PO Box 801 Descanso, California 91916 Phone: 760-419-0523
Lmiller@omnitracs.com
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PROFESSIONAL EXPERIENCE
QUALCOMM/Omnitracs 9/91 to Present
Technical Support Engineer
Senior Marketing Manager
Senior Product Manager
Senior Software Applications Engineer
Investigate and resolve complicated customer hardware and software issues on hosted
(Iseries, Windows and UNIX) and mobile platforms. Analyze large and complex case
support datasets in generating on-point management level reports on beta support
quality and beta versus base unit performance. Provide 2nd-tier assistance to augment
resource shortages and bridge communication gaps and issues. Experience with
alpha-phase drive tests validating new product functionality and isolating preliminary
hardware challenges.
Deliver high quality technical support handling application and connectivity issues;
customer assistance on software installations, product upgrades, leading software and
firmware deployments and the end-user experience; internal support to Engineering
labs, providing them both product testing and training assistance; and product launch
support fulfilling documentation requests, applications programming, release
engineering, deployment and beta test administration.
PRODUCT MANAGEMENT
Accomplished Product Manager and thought leader with a history of successfully
launching hardware, software and network service solutions to U.S. and international
transportation marketplaces. Skilled at working in cross functional teams and executing
strategies that meet voice-of-the-customer requirements and leverages integrated
partner applications. Possess broad-based strengths and accomplishment in:
Superior Customer Service, Software and Hardware Technical Support, Project
Management, Product Marketing, Product Development, Third-Party Support

2. Played significant role in extending the Omnitracs product line with responsibility from
generating the initial product concept, defining its requirements and subsequent
launch. Performed product marketing activities to include the development of product
collateral, sales tools and press releases. Identified and assessed business and sales
opportunities, created business plans and championed new product concepts.
Created and maintained product cost models, pricing strategies and managed product
line revenue and profitability. Worked closely with Sales to develop tools, analyze
adoption rates, manage competitive intelligence and generate compelling value-add
propositions.
Captured and communicated market and product requirements and insured their
smooth transition into software and hardware engineering teams for subsequent
execution. Developed and maintained strong relationships with Engineering,
Manufacturing, Sales, Customer Service, Network Management, Legal and Marketing
teams as well as with strategic third-party alliances.
Coordinated and attended industry trade shows, user conferences and partner
demonstrations. Developed and managed third-party alliances to include truck OEMs
and suppliers of mobile handheld devices.
As a Senior Software Applications Engineer I was responsible for the installation,
training, custom integration and support of all host software for customer and partner
accounts located in the Western Omnitracs sales region.
EARLIER CAREER includes IBM Midrange systems, mainly AS400 with computer
operations, management and programming experience serving industries in Finance,
Manufacturing and Hospitality sectors.
EDUCATION
BACHELOR OF SCIENCE IN COMPUTER SCIENCES
1977 – Coleman College, La Mesa,CA