1. La Wanda D. Alexander
126 Manchester Drive, Fairfield, CA 94533 LawandaAlexander44@gmail.com Cellular: (707) 689-4652
Position as a Human Resources Specialist / Supervisor/ Manager in a high quality healthcare organization planning,
directing and coordinating the administrative functions of the organization.
Dedicated and experienced Human Resources Specialist with more than 15 years of Human Resources
Background in healthcare benefits, training, payroll, and administrative functions
Experienced, self-motivated leader, flexible, quick learner who adapts easily to new situations, enjoys and
welcomes a challenge
Strong organizational and research skills
Excellent written and oral communication skills
Proficient at using electronic media, Lotus Notes, HRIS,Case Management and Microsoft programs
Kaiser Permanente, Alameda, CA
Human Resources Specialist IV August 2010 - present
Review, research and respond to benefits-related appeals submitted by approximately 170,000 KP employees
across eight regions and two national business units. Ensure decisions are aligned with various applicable KP
policies, federal, state and/or local laws to ensure resolutions are compliant.
Collaborate with severalinternal and external vendors and business partners as needed to ensure best practices are
used consistently. Considered a point of contact for complex inquiries and issues requiring immediate attention
As needed, participate in interviewing and recruitment of new teammates. Organize and implement training
efforts for new procedures
Prepare and allocate daily work assignments, ensuring casework is evenly distributed and addressed in a timely
fashion in accordance with respective service level agreements
Recognized by the SVP of HR for Northern CA for my diligent response to the confidential benefits needs for
over 500 employees; awarded Employee of the Month in both 2010 and 2011
Acknowledged on five separate occasions for having zero processing errors
Post communications for the team on the Health and Welfare Department “Wiki” with training or new
information that is being communication to the team.
Train and supervised new employees on benefits research,wiki, enrollments and severances cases
Attend weekly conference calls with the national employee benefits/compliance department regarding changes
within the benefits.
Attend Contact Center meetings to discuss changes and escalations effecting department
Supervises, coordinates and provides leadership to and reviews the work of assigned staff. Provides training to
new members to the team and additional training when needed.
Supervise daily reports and day to day active
Kaiser Permanente, Alameda, CA
Human Resources Analyst December 2007 – August 2010
Educate employees on KP’s comprehensive benefit programs by reviewing with them various eligibility
requirements, qualifying change events and available resources and tools. Assisted employees identify enrollment
options that best suit their needs.
Assisted with the management of KP’s Northern California employees benefits by ensuring two advanced HR
databases were maintained with accurate employee, job, and eligibility data. Tasked with identifying and
correcting inaccuracies reported by internal and externalcustomers.
Awarded full-time employment for my exemplary work, professionalism and team contributions after working in
a Temporary status from September 2006.
2. Kaiser Permanente, Oakland, CA
Sr. Staff Assistant March 2006–August 2006
Maintained departmental calendars,coordinated meetings, scheduled and managed travel arrangements and event
plans, and recorded expense reports for management and/or leadership review
Prepared and delivered formal interoffice communications, tailoring format and language to the intended audience
with necessary discretion
CBIZ, Inc, San Ramon, CA
Administrative Assistant May 2005 –February 2006
Planned and coordinated administrative meetings, travel arrangements and other special projects
Processed various transactions to ensure proper maintenance of organizational monetary flow. Transactions
included accounts payable and receivable, client billing, and payroll contributions.
Berry, Appleman and Leiden, LLP, San Francisco, CA
Paralegal May 2000–December 2003
Responsible for filing and preparing legal documents, data entry, heavy contact with corporate
clients and government officials, drafting and editing, and schedule meetings.
Prepared employer-base labor certification applications, H-1B’s petitions, I-140’s, Adjustment of
Status applications, and various other immigrations petitions for large and small high-tech
Tracked files and maintained status updates.
San Jose State University, San Jose, CA
Bachelor of Science Administration of Justice, 1995
San Jose City College, San Jose, CA
Associate of Arts General Education, 1989
AWARDS AND VOLUNTEER SERVICES
Employee of the Month – November 2010: Human Resources Senior Analyst, Kaiser Permenante
Gratitude Award – September 2015: Human Resources Senior Analyst, Kaiser Permenante
Volunteer: UC Davis Special Olympics for severalyears
Volunteer: Children’s Back-to-School Backpack Drive – Vallejo, CA
Available upon request