1. LaTosha Estell
Patient Access Representative - Harper Hospital
Detroit, MI 48228
latoshaestell@gmail.com - 248-929-2786
Customer service professional with 11 years experience interacting with the public. Highly qualified in service-
based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment.
Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal
skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability
to learn new procedures quickly.
WORK EXPERIENCE
Patient Access Representative
Harper Hospital - Detroit, MI - September 2014 to Present
Compiled and recorded medical charts, reports, and correspondence, using typewriter and personal computer.
Transcribed recorded messages and practitioner's diagnosis and recommendations into patient's medical
record. Transmitted correspondence and medical records by mail, e-mail, and fax. Greeted visitors,
ascertained purpose of visits, and directed to appropriate staff. Routed messages and documents such as
laboratory results to appropriate staff. Answered telephone and directed call to appropriate staff. Maintained
medical records and correspondence files. Prepared and transmitted patients' bills. Scheduled patient
diagnostic appointments and medical consultations. Took dictation in shorthand.
Customer Service Clerk
Krogers - Royal Oak, MI - April 2012 to September 2014
Communicated with customers daily. Committed to the assistance and support of others while maintaining
a cheerful and helpful attitude. Built rapport with customers through effective and precise communication.
Answered dealer inquiries concerning the Kroger policies and products. Built a rapport with customers and
proposed different products and services based on their account history to help minimize their monthly bill. Build
rapport and trust quickly with clients and colleagues. Interfaced with customers and brokers on a daily basis.
Involved in all aspects of customer service including solving problems, establishing and accessing customer
accounts, and performing credit evaluations. Processed all general customer service requests.
Receptionist/Library
Providence Hospital - Southfield, MI - February 2004 to June 2005
Processed orders received via phone, e-mail, and regular mail. Communicated and resolved customer issues.
Maintained log of daily orders as well as weekly and monthly totals. Reviewed all paperwork for new and
existing orders to ensure accuracy and completeness.
EDUCATION
College Prep
Clawson High School - Clawson, MI
June 2007