This document provides an overview of social engineering techniques. It begins by defining social engineering as the manipulation of human trust through subtle tactics. It then discusses how social engineers target people rather than systems by exploiting human tendencies to trust others and be helpful. Several social engineering methods are outlined, including pretexting to gain confidence and gathering personal details to seem more trustworthy. The document warns that social engineering is effectively used for theft, espionage and other harmful acts by exploiting human weaknesses like impatience and vanity. It encourages learning about these techniques to strengthen security practices and help others.

1. ENGENHARIA
SOCIALA DOCE ARTE DE HACKEAR MENTES
Rafael Jaques
@rafajaques
#FISL13
28.07.2012

2. “Se algum de vocês tem falta de
sabedoria, peça-a a Deus, que a
todos dá livremente, de boa
vontade; e lhe será concedida.”
Tiago 1.5

3. Atenção!
As informações contidas nesta apresentação são apenas de caráter
informativo. O conhecimento e as técnicas abordadas não visam ensinar
como enganar as pessoas ou obter qualquer tipo de vantagem sobre
outrem.
O objetivo é apenas demonstrar os pontos fracos que existem nas
corporações e sistemas para que seja possível sanar estas debilidades.

4. Antes de começar é necessário
saber algumas coisas...

5. SIM!
Vai falar de casos extremos?

6. SIM!
Vou sair daqui paranoico?

7. Não é a ideia...
Posso usar essas técnicas para o mal?

8. Todos prontos? Então vamos lá!

9. 60%
Admitem ter roubado
algum tipo de informação
ao sair do emprego.

10. 2 10em cada
têm acesso às informações
após sair da empresa.
Safados!

11. PESSOAS
Hoje em dia os
e não mais sistemas.
ALVOS
são as

12. 1. O que é Engenharia Social?

13. O que é Engenharia Social?
A hábil manipulação da
tendência humana
natural de confiar.

14. Mas por que atacar uma pessoa
e não um sistema?

15. Mas como atacar utilizando
Engenharia Social?

16. Conquistar a confiança do alvo

17. Fazer sentir-se seguro

18. Mesclar as perguntas

19. Sensação de dever cumprido

20. Quem usa Engenharia Social?

21. Mas por que Engenharia Social funciona?

22. Diante de uma larga frente de batalha,
procure o ponto mais fraco, e, ali,
ataque com a sua maior força.
Sun Tzu - A Arte da Guerra

23. E qual é o ponto mais fraco?

24. PESSOAS!

25. Pessoas tendem a acreditar

26. Pessoas querem ajudar

27. Pessoas são complacentes

28. ... e impacientes também!

29. Engenheiros sociais são bons com emoções!

30. Algumas estatísticas da terra do Tio Sam...

31. Só no ano de 2009...
11 milhões
de pessoas foram vítimas
de roubo de identidade.

32. Só no ano de 2009...
US$ 54 bilhões
O total de fraudes
movimentou aproximadamente

33. 21 horas
As vítimas gastaram em média
resolvendo o crime!
Só no ano de 2009...
U$373
e

34. 13%
das fraudes de identidade
foram cometidas por alguém
que a vítima conhecia.

35. 2. Características de um Engenheiro Social

36. Bem apresentável

37. Bom observador

38. Aproveita-se da inocência

39. Comunica-se bem

40. Usa bem a voz

41. Faz a vítima entregar o ouro voluntariamente

42. Kevin D. Mitnick

43. Vamos aprender um pouco com
a história dele!
Hackers 2:
Operation Takedown

44. http://youtu.be/nVPV5dzM0yY
Se ficar com vontade de assistir,
tem o filme todo no YouTube!

45. 3. Como se Manifesta a Engenharia Social?

47. E-mails

48. Telefone
Tem um Fusca
gelo na frente
da tua casa?

49. Carta

50. Pessoalmente

51. 4. Técnicas de Engenharia Social

52. Dumpster Diving

53. Shoulder Surfing

54. Impersonate

55. http://www.silicon.com/technology/hardware/2007/12/10/criminals-posing-as-police-burgle-
verizon-data-centre-39169416/

58. Rush/No Authentication

59. Phone Phising

60. Data Collection

61. Phishing/SCAM

63. 74%
...dos SPAMs relatados em 2010
eram de produtos farmacêuticos.

64. VIAGRA!

65. Como identificar?

66. Se o link terminar em “.php”,
então é vírus. :P (brincadeira)

72. http://fidelidade.promocaoscielo.com

76. http://info.abril.com.br/noticias/seguranca/brasilieiros-sao-os-que-mais-sofrem-phishing-19042011-30.shl

77. A técnica do CD-R

78. Trecho demonstrando algumas
Hackers 2:
Operation Takedown
técnicas em ação!

80. 5. Objetivos da Engenharia Social

81. Fugir de problemas

82. Ganhar dinheiro roubando ou
vendendo dados da vítima

83. Espionagem industrial

84. Satisfação pessoal

85. Pura sacanagem

86. Fatores de Risco
6. Fatores de Risco

87. Você anota suas senhas?

88. Sempre as mesmas senhas?

89. Minha senha
é 123!
Fala por telefone?

90. Deixa logado quando sai?

91. Ameaças Internas

92. 7. Quer Ver o Quanto Você se Expõe?

93. Como você se
comporta nas redes
sociais?

99. E no mundo real?

101. 8. Engenharia Social e as Redes Sociais

102. Recheadas de dados

103. Não necessita de grandes habilidades

104. As informações são públicas

105. Autenticação falsa

106. Fácil influenciar

107. 9. Aprenda a se Proteger!

108. Torne-se familiar
com as técnicas!

109. Eduque quem
está ao seu redor.

110. Formalize os procedimentos
de acesso a dados.

111. AS
7FRAQUEZAS
MORTAIS
by Cisco

112. 1. Sex Appeal

113. 2. Ganância

114. 3. Vaidade

115. 4. Confiança

116. 5. Preguiça

117. 6. Compaixão

118. 7. Urgência

119. Mas e agora...
Onde aprendo mais?

120. Livros

121. Social Engineering Framework (en_US)
http://www.social-engineer.org/framework/
Symantec Security Articles (en_US)
http://www.symantec.com/connect/security/articles
Social Engineering Toolkit (pt_PT)
http://ptcoresec.eu/SET.pdf
Sites

122. Dúvidas?
Nem entendi
nada!

123. Obrigado!
Rafael Jaques
rafa@php.net
phpit.com.br
@rafajaques
slideshare.net/rafajaques

124. Referências

125. + Fontes consultadas
- Palestras
Entendendo a Engenharia Social : Daniel Marques : http://www.slideshare.net/danielcmarques/entendendo-a-engenharia-social
Engenharia Social : Marcelo Lau : http://www.slideshare.net/datasecurity1/engenharia-social
Social Engineering - Exploiting the Human Weakness :Wasim Halani : http://www.slideshare.net/washal/social-engineeringcase-
study
Social engineering & social networks : Sharon Conheady : http://www.slideshare.net/infosec10/social-engineering-social-
networks-public-version
- Sites
http://www.us-cert.gov/cas/tips/ST04-014.html
http://www.cisco.com/web/about/security/intelligence/mysdn-social-engineering.html
http://www.social-engineer.org/framework/Social_Engineers:_Disgruntled_Employees#Statistics
http://www.fraudes.org/showpage1.asp?pg=7
http://www.symantec.com/business/threatreport/topic.jsp?id=highlights
http://www.massachusettsnoncompetelaw.com/
http://en.wikipedia.org/wiki/Social_engineering_(security)
http://www.spendonlife.com/blog/2010-identity-theft-statistics
http://mashable.com/2011/01/20/black-hat-hacking-stats/
http://www.consumerfraudreporting.org/internet_scam_statistics.htm
http://informatica.terra.com.br/virusecia/spam/interna/0,,OI126626-EI2403,00.html
http://press.pandasecurity.com/wp-content/uploads/2011/01/The-Cyber-Crime-Black-Market.pdf
http://monografias.brasilescola.com/computacao/seguranca-informacao-vs-engenharia-social-como-se-proteger.htm
http://www.iwar.org.uk/comsec/resources/sa-tools/Social-Engineering.pdf
http://www.esha.be/fileadmin/esha_files/documents/SHERPA/Report_on_mechanism_of_social_engineering.pdf
http://www.cisco.com/en/US/prod/vpndevc/annual_security_report.html
http://www.securingthehuman.org/blog/2011/01/22/social-engineering-deadly-weaknesses
http://info.abril.com.br/noticias/seguranca/brasilieiros-sao-os-que-mais-sofrem-phishing-19042011-30.shl
http://www.infosectoday.com/Norwich/GI532/Social_Engineering.htm
http://www.pcworld.com/article/182180/top_5_social_engineering_exploit_techniques.html
http://info.abril.com.br/noticias/seguranca/brasilieiros-sao-os-que-mais-sofrem-phishing-19042011-30.shl
http://www.symantec.com/connect/articles/social-engineering-fundamentals-part-i-hacker-tactics

126. Mídias

127. Images:
Capa - Master of Puppets - http://www.flickr.com/photos/50417132@N00/2178362181
Person Icon http://edge-img.datpiff.com/ma336d2d/DeeZee_Too_Be_Continued_-back-large.jpg
Calling http://www.flickr.com/photos/37475356@N00/5740461432
Suit and Tie http://www.flickr.com/photos/55046645@N00/475680145
Pierce Brosnan http://osolimpianos.files.wordpress.com/2009/05/jamesbond.jpg
Computer Geek http://www.flickr.com/photos/18519023@N00/3498738259
Seller http://www.flickr.com/photos/larskflem/93753458/in/photostream/
Multiple Faces http://www.flickr.com/photos/56695083@N00/4470486685/
Drunk Guys http://www.flickr.com/photos/82605142@N00/86601569
Puss in Boots http://www.jpegwallpapers.com/images/wallpapers/Puss-In-Boots-Shrek-497126.jpeg
Mother http://www.flickr.com/photos/brandoncwarren/5088547448/in/photostream/
Dumpster Diving http://www.flickr.com/photos/75054419@N00/460133621
Distrustful http://www.flickr.com/photos/37354253@N00/388468654
Climb on giant tubes http://www.flickr.com/photos/squeakywheel/379078841/in/photostream/
Shang Tsung http://www.umk3.net/images/portrait/shang_tsung.gif
Shoulder Surfing http://www.flickr.com/photos/16258917@N00/2785190754
Fisherman http://www.flickr.com/photos/41346951@N05/5187103981
Red Telephone http://www.flickr.com/photos/pulpolux/151179802/
Spam http://www.ciromota.net/wp-content/uploads/2008/10/spam.jpg
Setting Up Email Account http://www.flickr.com/photos/pieterouwerkerk/698618765/in/photostream/
Viagra http://www.n24.de/media/_fotos/bildergalerien/002011/valentinstag_1/7611575.jpg
Pic of Email Screen (SPAM) http://www.fastactiontraining.com/wp-content/uploads/2010/10/Pic-of-Email-Screen.jpg
Jornal Hoje http://4.bp.blogspot.com/_OZcgbN6AowE/S7uYcZuhbqI/AAAAAAAAAWQ/SKOM0o-_mIQ/s1600/jornal
+hoje_globoc%C3%B3pia.jpg
Baby at Computer http://www.flickr.com/photos/65315936@N00/5511409574
Impressed http://www.flickr.com/photos/64114868@N00/1019654125
Security Guy http://www.flickr.com/photos/51035555243@N01/268524287
Head in Hand http://www.flickr.com/photos/34120957@N04/4199675334
White Ninja http://www.flickr.com/photos/cverdier/3893327741/
Lady Cat http://sweettater.files.wordpress.com/2010/03/cimg3458.jpg
God of War http://wallpapers.freewallpapers.im/images/2011/02/1024x600/god-of-war-2-game-1935.jpg

128. Maísa e Sílvio http://4.bp.blogspot.com/__UIUXK-sJhk/TOpBsG7XJwI/AAAAAAAABKM/DPuyUeFuTXk/s1600/maisa-e-
silvio.jpg
Engineer at Work http://www.flickr.com/photos/hammershaug/4494291610/
Password Security http://www.getadvanced.net/images/uploads/Computer_Password_-_Security_Breach.jpg
Bum Shot http://www.flickr.com/photos/63423942@N00/497052735
Written Password http://www.flickr.com/photos/22871132@N00/4051530414
Japanese Guys http://img23.imageshack.us/img23/4451/1304026587.jpg
Talk at Phone http://www.flickr.com/photos/colorblindpicaso/2717409111
Call From Home http://www.flickr.com/photos/91672050@N00/257496969
Handshake http://www.flickr.com/photos/65484951@N00/252924532
Uncle Sam http://pslawnet.files.wordpress.com/2011/04/uncle-sam.jpg
Mr. Box Man http://www.flickr.com/photos/ollesvensson/3686050837/
Mails http://www.flickr.com/photos/comedynose/5666793668/
V forVendetta http://www.flickr.com/photos/edans/5400848923/
Thinking http://www.flickr.com/photos/jakecaptive/3205277810/
Soldiers http://www.flickr.com/photos/19743256@N00/2223783127
Pés pra cima http://www.flickr.com/photos/81785266@N00/125463026
Chat http://www.flickr.com/photos/62597560@N00/258434606
Why you Meme http://clipartsy.com/FAVS/FAVICONIC.NET/April/y_u_no_guy_y_u_no-1331px.png
Hand in hand http://www.flickr.com/photos/26993091@N08/4718225577
Police Car in the Snow http://www.flickr.com/photos/64844023@N00/4198908464
Friends http://www.flickr.com/photos/43081986@N00/115112704
Impatient http://www.flickr.com/photos/45842803@N00/4795997639
Thinking http://www.flickr.com/photos/7320299@N08/3283431745
Social Media http://2.bp.blogspot.com/_m5OYm6Jx05Q/TVK1A53STtI/AAAAAAAAAZk/2iuw4Io838k/s1600/
social_networks.jpg
Band of Brothers http://www.flickr.com/photos/17149966@N00/460670492
Weakest Link http://www.flickr.com/photos/53611153@N00/465459020
Crowd http://www.flickr.com/photos/84856173@N00/3786725982
Lazy http://www.flickr.com/photos/superfantastic/3010891914/
Coins http://www.flickr.com/photos/restlessglobetrotter/3824486278/
Wireless Fail http://www.flickr.com/photos/bnilsen/2880929094/
The Thinker http://www.flickr.com/photos/53611153@N00/5827849044

129. My Files http://www.flickr.com/photos/84172943@N00/5352825299
CD-R http://www.flickr.com/photos/45382171@N00/1515739697
Inside Outside http://www.flickr.com/photos/followtheseinstructions/5571697149/
Pole Dance http://www.flickr.com/photos/46854683@N04/4547706741
Seller http://www.flickr.com/photos/17768970@N00/4485455723
Thumbs up http://www.flickr.com/photos/37961843@N00/6265449
Greed http://www.flickr.com/photos/calliope/2207307656/
Dress Table http://www.flickr.com/photos/centralasian/5968327542/
Trust http://www.flickr.com/photos/43132185@N00/196015953
Sloth http://www.flickr.com/photos/28442702@N00/279470157
Compassion http://www.flickr.com/photos/29553188@N07/3573969837/
Running http://www.flickr.com/photos/51035555243@N01/287666827
Files http://www.flickr.com/photos/juniorvelo/3267647833/
Goofy http://www.flickr.com/photos/42dreams/73838574/
Library http://www.flickr.com/photos/51035555243@N01/85441961
Talking Business http://www.flickr.com/photos/brymo/272834885/
Mask http://www.flickr.com/photos/18548550@N00/5313987
Young Gentleman http://www.flickr.com/photos/64031910@N00/422547724
GoombaVS Mario andYoshi http://www.flickr.com/photos/77161041@N00/2266201047
Mother http://www.flickr.com/photos/54304913@N00/17647469
Private Place http://www.flickr.com/photos/76151808@N00/6100020538
Kevin David Mitnick http://www.starnostar.com/data/images/who-is-Kevin-Mitnick-is-star-or-no-star-Kevin-David-Mitnick-
celebrity-vote.jpg
The Jersey Devil http://www.flickr.com/photos/79874304@N00/285367520
A little better than the last group http://www.flickr.com/photos/81881849@N00/3222035439
Operation Takedown http://filmescomlegenda.net/wp-content/uploads/2009/03/operation-takeodown-300x422.jpg
I HaveYou Now http://www.fotopedia.com/items/flickr-3500989490
Spying Turquoise http://www.flickr.com/photos/jdhancock/7439564750/
Office Prank http://www.sprichie.com/wp-content/uploads/2012/01/office_pranks_05.jpg

130. Crachás (sinto muito se sentiram-se ofendidos):
http://farm4.static.flickr.com/3289/2295308772_cecfd160ea.jpg
http://i279.photobucket.com/albums/kk160/lukstuning/DSC04358.jpg?t=1282497031
http://2.bp.blogspot.com/_mKoEIJZM0sk/SCDHHKtX2qI/AAAAAAAAAdU/OXDvNt9iqqU/s320/Foto-0336.jpg
Backgrounds:
Azul http://wallshq.com/wp-content/uploads/original/2011_06/80_blue-abstract-background_WallsHQ.com_.jpg
Verde http://srv4.imghost.ge/out.php/i212027_greenabstractbackground.jpg
Laranja http://wallpapers.free-review.net/wallpapers/19/Orange_abstract_wallpaper.jpg
Videos:
Jedi Mind Trick http://www.youtube.com/watch?v=bJiqrVWLfdw