The document discusses an automatic password reset solution called Nuance Password Reset Application. It would help address challenges around reducing IT help desk costs, increasing security for password resets, and improving efficiency. The solution uses voice biometrics to securely authenticate users and allow them to reset their own passwords without involving IT support staff. This is estimated to save organizations over $10 per password reset on average by automating the process.

1. Automatic Password Reset (APR) Name, Title Email, Contact info

2. The Pain: Enterprise Password Challenges Challenge #1: Lower costs at the IT help desk Challenge #2: Increase security for password resets Challenge #3: Increase efficiency by enabling self-help The Solution: The Nuance Password Reset Application

4. EPS: The foundation for supporting speech base applications to increase organizational communications and business processes. The building blocks to simplifying communications Internal Dialer Automated Password Reset Emergency Broadcast Messaging Speech Attendant/ OpenSpeechAttendant EPS Base Unit Speech-Enabled Employee Directory

8. APR Step by step…The Caller Experience 1 2 3 The caller dials the password reset number and is prompted to say an identifying phrase, such as a phone number or a name. Phrase can be configured to meet any corporate policy The system compares the voice to the voiceprint on file for the caller . If the voiceprint matches, the system issues a new password to the caller

9. APR how does it work? Behind the Scenes… 1 2 3 Powerful voice biometric algorithms are applied to caller’s voice, encrypting it and creating a mathematical, binary voice print that is unique to that person. This voice print serves as the “fingerprint” for that caller, using over 80 characteristics of the human voice. The caller’s voice is quickly and efficiently compared to the voice print on file, allowing users to progress further in the call flow once authorized The caller can choose which system to reset, and the appropriate connector handles the reset of the backend system, retrieving/setting the temporary password, and resetting the system at the same time. Other options such as expiry dates, strong password enforcement, and others are also possible

10. The Technology -How It Works: Enrollment Enroll password Speak 1-3 times 0 1 2 3 4 5 6 7 9 0 0 1 2 3 4 5 6 7 9 0 0 1 2 3 4 5 6 7 9 0 Provide I.D. (Acct #, policy #, 1-time PIN…) Analyze speech to create voiceprint Store in voiceprint database

12. Speech Enabled Password Reset – the connection PSTN Phone Network Synch Triggers UNIX , Windows , LDAP Password Agent Nuance EPS Enterprise PBX/IVR Target Systems Remote Agent Proxy Server Remote Physical Site Email System Help desk Ticketing Unix,OS390,RSA HR System Directory Flat File, LDAP, etc

15. Thank You