1. Kristina Y. Sosa firstname.lastname@example.org
(213) 712 - 6658
Los Angeles, CA 90066
Experienced, self-starter professional motivated by a driven-to-excel attitude and strong entrepreneurial
spirit. I thrive in challenging, fast-paced environments and ensure deliverability on set expectations
through strong prioritization methods, built-in sense of urgency, keen analytical focus and creative
Full understanding of Fair Housing laws, regulations, and compliance
Certified Salesforce.com Administrator
Basic SQL knowledge and systemanalysis
Bilingual in Spanish
Values the challenges of analytical problem solving
Ability to adapt in a constantly changing business environment and uphold multiple positions within a company
Proficient in Microsoft Office applications; knowledgeable in basic computer technology; able to learn new
computer software with speed and accuracy
Prominent office skills include keyboarding (50+ wpm), answering multiple phone lines, filing, data entry, and high
level of customer service
Excellent relations with coworkers and customers; always shows a positive, energetic personality while maintaining
self-professionalism and courtesy.
Completes assignments and projects quickly and thoroughly.
Able to learn new tasks and tackle new challenges quickly and efficiently.
Keen focus on customer relations, customer service, pre-sales and post-sales support.
CAREER STRATEGIES INC, Orange County, CA
Floating Leasing Consultant June 2016 – Present
Showed and leased apartments in tax credit complex with more than 250 units.
Created posters and fliers to market company; advertised to local military bases,increasing occupancy rate from
30% to 85% in one year.
Increased resident satisfaction through formulation of maintenance priority list and improved communication
between office staff, maintenance crews, and renters.
Collected residents' income statements to verify residency qualification; processed taxcredit paperwork for
Conducted apartment tours,answered questions and highlighted selling features and benefit of the property
Processed and verified applications in a timely manner which increase the likelihood of successfulrentals
Collected application fees and deposits and kept accurate records of all financial transactions
Coordinated move-ins and move-outs
2. Assisted with office organization and maintained organized resident files
Ensured completed lease agreements were in accordance with state and local rental laws and thoroughly educated
residents on required stipulations in the agreements
Independently conducted one-on-one customerwalk through of vacant units,answered questions regarding services
and amenities and provided appropriate disclosures when required for new tenant screening
Performed otherduties as required by the property management company
COPYFREE TECHNOLOGY INC, San Gabriel, CA
Executive Account Manager January 2015 – March 2016
Be the main point of contact for all existing & potential customer accounts; be the face of the company for internal
and external customers
Analyze & understand each customer’s account thoroughly to efficiently assist with all customer questions or
inquiries – such as billing, equipment lease and/or service/maintenance contract terms and conditions,special
requests orunique terms that are account/customer specific, equipment configurations, etc.
Manage all Major Accounts – from new equipment deployments, upcoming equipment upgrades,lease terminations,
quarterly Account reviews, sporadic, ad-hoc requests,etc.
Executive assistant to the President and Director of Business Development
Notify internal and external customers of new equipment launches released by the manufacturer – create sales
proposaltemplates, brochures,training sessions,training manuals, etc.
Coordinate all requirements and the resolution of issues to ensure customer equipment orders are processed
efficiently and in a timely manner
Manage internal CRM & Project management systems – ensure updates and important customer interactions and
communications are accurately documented in real time and to efficiently report information to the management
team and the customer.
Notify, understand,and utilize all current and upcoming marketing programs available to the sales team to push
sales and customer satisfaction
CROSSROADS EQUIPMENT LEASE & FINANCE,Rancho Cucamonga, CA
Sales Administrator / Executive Assistant / BusinessSystem Analyst July 2011 – September 2014
Awarded Most Valuable Employee 2013.
Managed (6) dealerships that produced a gross of $6.0M+ and (13) sales representatives that each produced a gross
of $1.0M + in new business each month.
Assisted the sales teamwith customers, document/contract signings, and any requests needed when out of the office
or in the field.
Executive assistant to the Vice President of Sales and acted as middle manager to the sales team when VP of Sales
was out of the office or traveling on business.
Became the “go-to” person for the Sales department and all other departments regarding business processes, deal
flow, reporting, and various day-to-day inquiries.
Scheduled and set up monthly and quarterly sales’ meetings.
Created, supplied, and maintained monthly, quarterly, and yearly manual sales reports using Microsoft Excel and
Became knowledgeable in government policies and grants for the trucking industry to assist with multiple programs
implemented within the company.
Lead contact for grant program assistance and special programs for current and future customers .
Created and implemented the company’s Retrofit Financing Program to help current customers and future prospects
adhere to EPA / CARB emission laws of California.
Set up, implemented, and administrated sales department CRM, Salesforce.com, and sales department leads
database; became a certified Salesforce.com Administrator in 2012.
Conducted routine IT requests such as, computer and work station set up, day-to-day users’ computer and/or
software errors and/or requests, email set up and administration etc.
Database management and SQL reporting or query requests fromupper management or other users.
Analyzed, implemented, and upgraded systemprocesses to fit business needs and multiple department processes.
3. Scheduled, set up, and led multiple user training sessions on new and existing system functionalities and
implementations; trained all new hires that joined the Sales department on policies & procedures, department and
company business processes, deal flow, etc.
Office Administrative Assistant February 2011 – July 2011
Answered multiple phone lines, assisted with collecting customer payments and account inquiries, and always
maintained great customer service.
Managed the upkeep and flow of office functionality by keeping inventory of office supplies and placing supply
orders when needed while helping to keep expense costs down.
US CENSUS BUREAU, Los Angeles,CA
Assistant CrewLeader / Enumerator April 2010 – July 2010
Enumerated several Los Angeles areas and professionally upheld an assistant supervisor position.
Efficiently coordinated meetings, managed other enumerators, and completed paperwork in a timely manner and
with the up most sense of confidentiality.
Encountered and enumerated various types of Los Angeles residents in soup kitchens, homeless shelters, other
outdoor locations, and at their place of residence.
Calmly dealt with many irate residents and refusals professionally and always with a friendly demeanor.
VENTURI STAFFING PARTNERS, Los Angeles, CA
Temporary Assignment January 2007 – July 2007
Worked in many prominent companies affiliated with the agency and assisted themin various office related tasks.
- Great American Custom Insurance: Handled a 15 to 20-line switchboard, greeted employees and
clients, and dealt with irate clients calmly and professionally.
- Regent Business Partners: Handled a 15 to 20-line switchboard, properly set up conference rooms for
scheduled meetings, and always maintained professionalism when dealing with irate clients either on
the phone or in the office.
- Sourcecorp: Entered Bally’s customer contracts into a system to properly organize their data and
paperwork. Used a 10-key data entry systemand met daily quotas set at 200+ documents.
- USCB, Inc: Handled medical claims for UCLA Medical Center. Dealt with various insurance
companies to ensure medical claims were paid properly and on time.
GREENLIGHT FINANCIAL SERVICES, Irvine,CA
Front Office Coordinator May 2004 – August 2005
Worked in four different departments – Front Desk, Mailroom, Human Resources, and Loan Origination.
- Front Desk: Handled an 8-line switchboard, greeted employees and clients, and dealt with irate
customers either on the phone or in the office professionally and calmly.
- Mailroom: Organized and distributed company mail and ensured shipments were received or sent out
properly and on time.
- Human Resources: Aided in payroll input, assisted with new hire packets, and organized employee
- Loan Origination Dept: Provided rate quotes to potential customers and entered preliminary
information to filter calls to the appropriate loan consultant.
Yardi ∙ PopCard ∙ RentCafe ∙ BlueMoon ∙ Certified Salesforce.com Administrator ∙ SQL Server Database Administration
knowledge and SQL query language ∙ HTML Website Management ∙ Microsoft Office Applications: Excel ∙ Microsoft Word
∙ PowerPoint ∙ Visio ∙ Publisher ∙ Outlook ∙ Microsoft 365 Email Administration ∙ various in-house financial software ∙
Digital Imaging Basics ∙ Business Management Software
Mater Dei High School – Santa Ana, CA