1. Kristen N. Miller
3708 Carols Ct
Burleson,TX 76028
719-639-6765
Miller.kristen.n@gmail.com
Professional Summary
• Excellent customer service on phone and in person
• Leadership and time management
• Training
• Plan and implement ways to diffuse high stress situations
• Direct customer and vendor contact to keep deadlines, confirm advertising and
represent different companies and collect payment either in full or post dated
• Excellent organizational skills
• Ability to prioritize tasks
• Manage multiple advertisements for different companies
• Maintain correspondence with multiple customers, vendors and sponsors
simultaneously via phone, outlook and fax
• Enter data for invoicing purposes as well as advertisement purposes
• First contact in preparing invoices and purchase orders
• Excellent problem solving abilities
• Take initiative and following through in multiple situations
• Update spreadsheets daily for CFO
• Research company information
• Proof artwork
• Detect problems with shipments and invoices and implement a resolution
• Auditing
• Property and Casualty Licensed
• Sales
Technical Skills
• Microsoft Office including Outlook, Excel, PowerPoint, Word
• Adobe
• 10 key by touch
• Multiple lined phone
• Multiple research outlets online
• Multiple filing systems
• General knowledge of modern technology

2. Education
• High School Diploma – State of Arkansas
• Nurses Assistant Certification – Hi Tech Central – Fort Myers, FL 2006
• Associate’s Degree –Arts– in progress
• P & C Licenses – 24 states
Experience
Allstate Insurance – June 2016 – Present
Underwriter Associate II
Irving, Texas
 Make decisions based on photographs and notes provided by adjusters
 Take action on personal property policies based on Regional and State
Guidelines
 Make efficiency changes to standard processes
 Trained fellow employees
 Created property claim referrals thru RightNow
 Worked within a MainFrame
 Scheduled meetings through Outlook
 Updated Excel spreadsheets daily
 Sent decision notifications directly to the agents and adjusters
 Worked with Leadership to develop guidelines for interior condition concerns
 Brought on adjuster education based on noticing trends with work
 Work with claim referrals sent in by adjusters
Progressive Direct Insurance – November 2015 – June 2016
Sales/Services Phone Lines
Colorado Springs, Colorado
 Insurance sales
 Insurance quotes
 Move out of state assistance
 Assistance with online quotes
 Assistance with policies
 Property and Casualty licenses for 24 states
 General Customer Service regarding insurance
 Guidance for different insurance situations
 Cross selling
 Multi line policies
 Explain insurance thoroughly to buyers
 Answer insurance questions and policy questions
Walmart.com – April, 2015 to August, 2015
Customer Service Manager

3. Fort Worth, Texas
 Manage Tier 1 chat representatives
 Take over escalated chats and calls
 Run daily performance reports
 Edit and Implement new policies
 Work directly with operations management with running the center
 Interviewed potential candidates
 Provided coaching and feedback as well as corrective action to team members
 Made sure priorities were set and goals were met
 Kept track of Metrics/KPIs
 Assisted with training new associates
Pier 1 Imports – June, 2013 to January, 2014
Customer Relations Tier 2 Supervisor
Fort Worth, Texas
 Customer Service via phone and email
 Assisting customers with over the phone order entry and process of payment
 Diffuse escalated customer issues from other representatives
 Assisting customers with shipment issues, using spreadsheets and Campus Ship
via UPS website
 Contact customers regarding issues with payment or shipment of products
 Follow up with pending issues that need research or customer contact
 Work directly with upper management and stores in updating spreadsheets on
current companywide issues
 Supervise a team of Tier 2 Agents
 Run daily performance reports
 Assist store with customer issues as well as system issues
 Assist stores and customers on deactivated gift cards, debiting, crediting, lost or
stolen etc.
 Use of fax machine, PC, calculators
 Word documents, Excel spreadsheets, quality control programs, Outlook,
Intranet, Internet Explorer, Firefox and Google Chrome as well as 20+ internal
programs
B & E Industries – September, 2010 to May, 2013
Data Entry/Invoicing/Art Admin/CSR
Arlington, Texas
 Data Entry
 Requesting artwork from customers
 Proofing
 Customer Service
 Resolve issues with shipments and invoicing
 Contact customers for payment on designated dates
 Input payment information into spreadsheets for daily, weekly and monthly totals
for CFO and owner of the company to view
 Audit records to make sure payments and information is up to date with no
outstanding balances
 Research company information

4.  General clerical duties
 Getting artwork approval from customers
 PDF files
 Sales
 Invoicing 120+ daily
Lee Memorial Heath System - October 2006 – February 2008
Unit Secretary
Fort Myers, FL
 Microsoft Office/Word experience
 Strong computer skills
 Answer multi line phone
 Filing and copying
 Putting together charts and files on patients
 Ordered office equipment
 Update information for patients
 Typing 55+ wpm
 Call in patient consults
 Customer Service
References upon request.