1.
LEADING THROUGH AND BEYOND COVID-19 WEBINAR SERIES
LEADING IN
A TIME OF
CRISIS
Tuesday, 17 March 2020

2.
2
MADELINE DESSING
Managing Partner,
Netherlands Advisory
STEVE NEWHALL
Managing Partner,
UK Advisory
Agenda
DENNIS BALTZLEY
Global Solution Leader,
Leadership Development
SPEAKERS:
Introduction
What a leader needs to
BE and DO in a crisis
How you can put this into
action now
Where to find out more
1.
2.
3.
4.

3.
Leadership in high uncertainty
3
1. Calm
2. Confident and
positive
3. Courageous
4. Empathetic
5. Resilient
6. Express a vision
7. Communicate, a lot,
authentically
8. Act!
9. Seek Clarity
10. Keep it simple and
purposeful
© 2020 Korn Ferry. All rights reserved
BE DO

4.
As a leader, BE…
© 2020 Korn Ferry. All rights reserved 4
1. CALM
2. CONFIDENT
AND POSITIVE
3. COURAGEOUS 4. EMPATHETIC
▪ Personal control – or
stress shuts down the
neo-cortex (reasoning
and problem solving).
▪ Emotional self control
– because that stuff
(stress, negativity)
leaks out.
▪ You are highly skilled;
no one understands
your business and
context better.
▪ Your guesses and
instincts are best
judgement.
▪ Be willing to launch
without guarantee of
success (hard for
some).
▪ Endure – as a leader
you have to hold
steady, persevere.
and persist.
▪ Show people you care
and understand their
stressful situation.
▪ Know where your
people are in the grief
curve.
5. RESILIENT
▪ Be an energy bringer.
▪ Practice creative
abandonment (What is
draining your time,
attention, and resources
away from what you
must do?).

5.
CALM
CONFIDENT AND
POSITIVE
COURAGEOUS EMPATHETIC RESILIENT
POLL
Think about the leaders you know.
Which of these BE areas would dramatically increase their
effectiveness, if they demonstrated it a bit more?

6.
As a leader, DO…
© 2020 Korn Ferry. All rights reserved 6
6. EXPRESS A
VISION
7. COMMUNICATE
a lot, authentically
8. ACT! 9. SEEK CLARITY
▪ It is everyone’s north
star?
▪ It guides and
motivates (you cannot
overdo it).
▪ The only thing faster
than the speed of light
are rumors.
▪ Tell the real informed
story of what’s
happening.
▪ In difficulty always
default to a bias to
action.
▪ Decide to accept
feedback and self-
correct.
▪ …to face the world as it
is (not how you wish it to
be).
▪ Even on unpopular
topics.
10. KEEP IT SIMPLE
and purposeful
▪ Remind people what’s
really important –
common goals, clearly
understood.
▪ Practice ruthless
prioritization (remember:
the main thing is to
make the main thing, the
main thing).

7.
POLL
Think about the leaders you know.
Which of these DO areas would dramatically increase their
effectiveness, if they demonstrated it a bit more?
EXPRESS A
VISION
COMMUNICATE
a lot, authentically
ACT! SEEK CLARITY KEEP IT SIMPLE
and purposeful

8.
…as a personal ‘speed bump’
to slow yourself down and
check in with others.
…to pick exemplary leaders in
your company who embody
these attributes – to tell their
story.
…to give feedback to leaders
who are paralyzed or
bulldozing people without
sufficient care.
How to put BE and DO tips into practice…
8
…as a coaching checklist for
an early in career leader.
…as an agenda item in a team
meeting to set the tone.
…to brainstorm which of
these creates the most
stability or continuity.
© 2020 Korn Ferry. All rights reserved

9.
For further information
© 2020 Korn Ferry. All rights reserved 9
Get our latest thinking on KornFerry.com
www.kornferry.com/challenges/coronavirus
Use this QR code or click on the link in the chat box
to visit our coronavirus insights page and keep up to date with
our latest thinking on how you can lead
through and beyond COVID-19.

10.
More webinars in the series
© 2020 Korn Ferry. All rights reserved 10
Wednesday, March 18 Social distancing without revenue disruption
Thursday, March 19 Keeping your people engaged and productive
through the crisis
Monday, March 23 Protecting your company’s economic health
Tuesday, March 24 Employing agile reward strategies for a volatile world
Wednesday, March 25 Crisis-proofing your talent processes
Thursday, March 26 Creating effective learning experiences in a virtual
environment

11.
Thank you