Technical Support Engineer seeking to build a career in a progressive organization that will provide me exciting opportunities to learn more and utilize my skills, my key strength is my ability to serve the best to keep up my company's name. Technical Support Services, Systems analysis engineer Help Desk Management, Anti-Virus Management and monitoring server backups Support and administration of servers and desktop applications.

1. Khalid Suliman Sideg
Alnahda first, Ahli House (F116), Dubai, UAE.
Sudanese, May 02, 1980, Married.
Khalidsulimannono1@hotmail.com
UAE Residence Visa, +971 509651685
OBJECTIVE
Technical Support Engineer seeking to build a career in a progressive organization that will provide me
exciting opportunities to learn more and utilize my skills, my key strength is my ability to serve the best to
keep up my company's name.
Technical Support Services, Systems analysis engineer Help Desk Management, Anti-Virus Management and
monitoring server backups Support and administration of servers and desktop applications.
LANGUAGE SKILLS
 Arabic (Native).
 English (Fluent).
CORE QUALIFICATIONNS
 Cisco Routers & Switches
 support and troubleshoot Windows OS
 Systems analysis
 VMware vSphere 5.1, 5.5
 VPN background

Network configuration
 Active Directory 2003, 2008,
2012
 Microsoft Exchange 2007
 Project Management
SUMMARY
 Full-time systems administrator following initial consulting role. Provide Windows administration,
network operating center (NOC) administration, LAN/WAN/VPN administration,
 System Domain Administration, Installation and configuration of 2003/2008/2012 server.
 6 + years of work experience in ICT Infrastructure services, Active Directory administration.
 Implementation of Services DHCP, WINS, DNS, TCP/IP Configuration & Troubleshooting.
EDUCATION
Bayan College of science and technology Khartoum, Sudan March, 2005
Bsc (IS) Bachelor of Science in Information system
Diploma in Project Management (DPM) Zurich Institute of Management and Technology
India - Hyderabad 2013
 Principles of Project Management.
 Project Management Leadership.
 Production planning control.
 Enterprise Resource Planning.

2. MCITP Microsoft Certified IT Professional ZOOM Technologies
Hyderabad Jan 2013
 Installing, configuring & Administering
 Microsoft windows 2008 server r2 IIS 7.0, DHCP, DNS , RAS , VPN
 T.S Web Access Administrator, Remote Apps
 Configuring read-only Domain Controller
 Active Directory , server Core
Microsoft Exchange server 2007 ZOOM Technologies Feb 2013
CCNA ZOOM Technologies Hyderabad Dec 2012
 IP Routing (Static & Dynamic)
 LAN Switching, IPv4 & IPv6
 STP, PVSTP & RSTP
 Virtual Private Network – VPN
 NAT & PAT, Cisco Express Forwarding
 Network Device Security, WAN Technologies
 Troubleshooting
VMware vSphere 5.1, 5.5 ESXi 5.1, 5.5 , vCenter Server Netmetric Solution Jan 2014
 Install and configure ESXi
 Install and configure vCenter Server components
 Use vCenter Server to configure and manage ESXi networking and storage
 Deploy, manage, and migrate virtual machines
 Configure and manage a vSphere HA cluster
 Introduce VMware vSphere Fault Tolerance
 Describe VMware vSphere Replication
 Manage user access to the VMware infrastructure
 Use vCenter Server to monitor resource usage
 Use vCenter Server to increase scalability
 Use VMware vSphere® Update Manager™ to apply ESXi patches
 Use vCenter Server to manage higher availability and data protection
CCTV Closed Circuit Television, Access Control, Fire Alarm, Intruder Alarm, PA/BGM & Intercom
Techno I Electronics Security Systems Jan 2013
 Analog and IP Surveillance CCTV Systems
 Video Teleconferencing Systems
 Integrated Access Control and Security Management System
 Intruder & Integrated Alarms & Detectors
 Perimeter Site Protection
 Electronic Article Surveillance
 Fire alarm System and Fire Fighting Services
PROFESSIONAL CERTIFICATIONS
CCNA - Cisco Certified Network Associate Certification ID No.CSCO12636904
MCP - Microsoft Certified Professional Certification ID No.E405-3759
MCSE - Microsoft Certified Solutions Expert Certification ID No. E805-7498
ITIL V3 Foundation information technology infrastructure library Foundation

3. EMPLOYMENT HISTORY
July, 06 until 30 June 2012
ICT Information Communication Technology Administrator
PLAN International (SUDAN) (NGO) non government organization
Duties Include
 Day to Day support involving Desktop , laptop and Servers
 Creating And troubleshooting VPN Connections using Sonic wall
 Monitoring and scheduling regular backups to ensure the dates are safe.
 System Domain Administration, Installation and configuration of 2003/2008/2012 server. Active
Directory administration Printer Configuration, troubleshooting and managing printer related issues.
 Security and access control for data and network devices.
 Availability and reliability of the ICT infrastructure, applications and connectivity.
 Provides first line support, advice and solutions to ICT users in relation to application, data and
business process issue, ensuring all issues are resolved in a timely fashion.
 Ensure that system security and organizational compliance, processes and procedures are in place and
properly maintained at the Program Unit.
 Perform proactive tasks for ICT infrastructure and corporate applications maintenance.
 Maintain agreed levels of service provision and service levels.
 Provide ICT support to delivering program outputs.
 Provide ICT expertise to ICT in the communities (ICT as a medium of development)
 Facilitate information management and usage.
 Increase user ICT proficiency through the transfer of skills to Plan staff and communities.
 Ensure adherence to corporate standards, design and architecture.
 Monitor software licensing and usage.
 Identify user ICT training needs and highlight these to the Program Unit Manager.
 Configuration and administrator CISCO routers For Plan Sudan WAN network.
January 2015, 2015, Up to date
Technical Support
INDIICON GENERAL TRADING LLC Dubai UAE
Duties Include
 Day to Day support involving Desktop , laptop and Servers
 Creating And troubleshooting VPN Connections
 Provide support to end users relating to hardware and software, computer applications, LAN
components and peripherals
 Carry out on-site analysis, identification, and resolution of difficult desktop problems for end user
 Supervise complaint ticketing system and follow timely resolution of all work orders
 Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated
hardware and software
REFERENCES
All references and certificates are available upon request.