At a time when resources are limited and the need to improve business results is paramount, developing and maintaining an organizational culture that focuses on execution is critical. Individual, team, and cross-functional accountability are key elements of a successful organization and culture; what can we as strategic HR leaders do to ensure such a culture exists. The June 8, 2011 CHO Group sessions in Seattle and Phoenix, “Accountable Leadership: Where Culture And Business Results Connect.” featured Mark Samuel. Mark is the internationally acclaimed author of Creating the Accountable Organization and co-author of The Power of Personal Accountability, Achieve What Matters to You. His presentation focused on practical and innovative approaches to improving execution, adaptability, retention of top talent, and achieving business results. He shared strategies and tools for building ownership at all levels, breaking down “silo” and “blame-game” behaviors, and inspiring employees to raise the bar on current standards. With permission, his slide deck is shared here.

1. Welcome to…
Accountable Leadership
By Mark Samuel

2. Measurable
Results within 6
to12 Months
Bioscience Manufacturing Company Worldwide Tire Company – IT Organization
 Reduced raw material inventory by $10M  Implemented new service delivery model after
 Improved product release cycle time 20% 2 years of failed efforts
 Reduced unit cost by 20%  Project cost, schedule, deliverable adherence
went from 20% to 75%
 74% of execution success factors improved;
57% improved significantly including focus, one  Targeted KPI s improved by 50%
voice, acting on opportunities,…  75% of 28 performance execution success
 Improved Decisions 50%,Meetings 48%, factors improved; 50% improved significantly
Resolving Conflict 41%, Communication 32%  Improved Trust 46%, Support 40%, Resolving
Conflict 39%, Meeting Effectiveness 36%

3. Personal
Accountability

4. What is organizational
accountability
?

5. What is
Personal
Accountability?
Taking action
consistent with
your desired
outcomes

6. A working environment
where people can count
on each other.

7. Personal Accountability Model

8. Activity: Accountable - Victim Behaviors
 Identify Accountable Behaviors of
Management
 Identify Victim Behaviors of
Management

9. Organizational
Accountability

10. The Accountability Continuum
Organizational
Cross-
Functional
Work-Unit
Individual
Entitlement
1 2 3 4 5
Levels of Accountability
p3 - 14

11. Accountable Culture Change
Customer
Service and
Business Results
Deliverables
Execution Relationships
Copyright © 2010 IMPAQ®

12. Measurable
Results within 6
to12 Months
Bioscience Manufacturing Company Worldwide Tire Company – IT Organization
 Reduced raw material inventory by $10M  Implemented new service delivery model after
 Improved product release cycle time 20% 2 years of failed efforts
 Reduced unit cost by 20%  Project cost, schedule, deliverable adherence
went from 20% to 75%
 74% of execution success factors improved;
57% improved significantly including focus, one  Targeted KPI s improved by 50%
voice, acting on opportunities,…  75% of 28 performance execution success
 Improved Decisions 50%,Meetings 48%, factors improved; 50% improved significantly
Resolving Conflict 41%, Communication 32%  Improved Trust 46%, Support 40%, Resolving
Conflict 39%, Meeting Effectiveness 36%

13. The significant
problems we
face cannot be
solved at the
same level of
thinking we were
Albert Einstein
at when we
created them.

14. Accountable Process of Change
1. New Mindset
– Roles/Responsibility
– Relationships
– Expectations
2. Habits of Performance Execution
3. Measurement
4. Proactive Recovery
5. Recognition
p 25-29

15. Apply the Process of Change
1. New Mindset
– Roles/Responsibility
– Relationships
– Expectations
2. Habits of Performance Execution
3. Measurement
4. Proactive Recovery
5. Recognition

16. 7785 Sunset Blvd.
Los Angeles, CA 90046
info@impaqcorp.com
www.impaqcorp.com
1-323-969-0088

17. Accountable Delegation and
Agreements
The TRAP: Delegating Tasks
The Solution: Delegating Outcomes
 Picture of Success
 Identify Obstacles to Success
 Develop Proactive Recovery Plans