Maximum impact - Making first impressions count
This presentation was created for Thrive in the Hive - one of the UK's leading independent training company's. Based in Brighton they do creative communication training, workshops and consultancy. Successful people have one thing in common. They are creative communicators. They know how to motivate, inspire, capture imaginations and deliver their vision. That's how they get results. Thrive can transform communication skills using creative strategies and expertise from the world of live, entertainment TV. After years producing on screen talent for the BBC they know that the one-size-fits-all approach just doesn't work - so everything they do is focused on the individual. Science tells us there are five communication styles: Assertive, agressive, passive-aggressive, submissive and manipulative. Most of us have a dominant style. Thrive help you to find yours and, if necessary, break out of the stereotype. Just because you're funny it doesn't mean people won't take you seriously. Just because you're quiet it doesn't mean people won't listen. At Thrive they don't rely on tips and tricks, but work on unleashing your unique qualities and helping you figure out how to use them. And to do it, they use the same techniques they use when putting brand new talent on screen. Their training uses self-awareness, critical thinking, creativity and brutal honesty to spring the creative communicator from anyone put in front of them. They've done it before and helped household names engage with audiences of millions ... so they know it works Their Mission is to set free the best public version of yourself so you can rule the room, any room.
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Maximum impact - Making first impressions count
- 3. PERSONAL IMPACT Why is it SO important?
- 4. PERSONAL IMPACT When does it matter most? Why is it SO important?
- 5. PERSONAL IMPACT How can you influence it and turn it into a powerful business tool? When does it matter most? Why is it SO important?
- 6. FIRST IMPRESSIONS Scientists can’t quite agree on how long it takes before we are judged.
- 7. RAPID COGNITION Snap judgments that are made in the blink of an eye.
- 8. Why Me?
- 11. HOW THE MORNING WORKS This is a two and a half hour session: The Science of First Impressions: what people judge and why you should care. Back to Basics: the most powerful version of you. The Charisma Toolkit: make sure your message comes across. Body language, non verbal communication, tone and wardrobe. There will be a 15 minute break at 10.15 Next up - Group Introductions
- 12. GROUP INTRODUCTIONS Name Position in Company What I would like to take away from the workshop today
- 14. “First impressions are the fundamental drivers of our relationships.” Frank Bernieri BACK TO FIRST IMPRESSIONS
- 15. FIRST IMPRESSIONS Why do we make snap judgements?
- 17. CONFIRMATION BIAS A confirmation bias is a type of cognitive bias that involves favouring information that confirms previously existing beliefs or biases.
- 18. HEIDI GRANT HALVORSEN VIDEO CLIP
- 19. What are the cues you respond to when you first meet someone new?
- 21. Ethnic background Education level Economic level Perceived Competence and Honesty Trustworthiness Level of sophisticationSexual Orientation Level of Success (*Source: Michael Solomon, PhD, Psychologist NYU.) Political Background Religious Background Desirability CATEGORIES OF JUDGEMENT
- 22. Ethnic background Education level Economic level Perceived Credibility, Believability, Competence and Honesty Trustworthiness Level of sophisticationSex Role IdentificationPolitical Background Religious Background Social/ Professional/ Sexual Desirability Level of Success (*Source: Michael Solomon, PhD, Psychologist NYU.) CATEGORIES OF JUDGEMENT TRUSTWORTHY COMPETENT
- 23. “Once you understand the lenses that shape the perception of you – you can learn to clarify the message you are sending out.” Heidi Grant Halvorsen
- 24. Personal image
- 25. • All good communicators have a strong understanding of their personal image. • They have a good idea of how they are perceived. • They know their unique strengths. • They’ve worked on packaging themselves so their message is clear.
- 26. What is the most important factor in a personal image?
- 27. How do you think you come across to other people? What is your reputation? What do they say when you leave the room?
- 28. SNAPSHOT FOCUS GROUP Get into groups of 4. Take it in turns to be the subject while the other 3 are the focus group. As the subject, introduce yourself and speak conversationally on the work related topic given for one minute. Focus group can help by asking questions if necessary. When you have finished focus group, choose 4 adjectives from the list which best describe the subject. All adjectives are positive.
- 29. FOCUS GROUP NEEDS TO CONSIDER Wardrobe Body language Non-verbal communication Tone What the subject says is less important than how they say it. Manner Feedback
- 31. How can increased self awareness help in your day to day role and interactions both in and out of the company?
- 32. “Everyone on the planet knows WHAT they do… Some people know HOW they do it… Very few can articulate WHY they do it…” Simon Sinek FINDING YOUR WHY
- 33. Why are you SO good at your job? Why do you do your job?
- 34. QUESTIONS TO HELP YOU What are your core beliefs? What are your quirks? What are you passionate about? What are you really good at? What would other people say is your main strength?
- 36. NON-VERBAL COMMUNICATION Non-verbal signals carry 3 to 4 times more impact than verbal. Argyle, Salter, Nicholson, Williams, Burgess. Institute of Experimental Psychology Oxford University
- 37. NON-VERBAL COMMUNICATION Non-verbal signals carry 3 to 4 times more impact than verbal. Argyle, Salter, Nicholson, Williams, Burgess. Institute of Experimental Psychology Oxford University What does non-verbal communication tell us?
- 39. How does non-verbal communication affect us? BODY LANGUAGE AUDIT
- 40. The problem with non-verbal communication During a 30 minute business meeting, two people can send each other more than 800 non- verbal signals.
- 44. PARA VERBAL COMMUNICATION MIT media lab could predict outcome of business plan pitches with 87% accuracy just looking at facial expression and tone. TONE |PITCH | SPEED
- 45. EYE CONTACT Strongest form of non-verbal communication Good eye contact increases positive first impression by 36% People who maintain eye contact are considered cleverer Eye contact develops emotional connections
- 46. 60% of people can spot a fake smile SMILE
- 48. TO BE A GOOD LISTENER Clear your mind of distractions Don’t interrupt Let the other party know they are listening Don’t turn the conversation back to yourself Be able repeat all the main points of the conversation when it’s over
- 49. PROBLEMS WITH NON-VERBAL COMMUNICATION Wardrobe - does it matter?
- 50. OBAMA VIDEO CLIP
- 51. WARDROBE Wardrobe - Brand affirmation and enhancement
- 53. WARDROBE Wardrobe - Brand affirmation and enhancement
- 56. RAPID COGNITION Snap judgments that are made in the blink of an eye.
- 57. Why me?