1. continued
KENNETH L. WINTER
KLW@centurytel.net
1505 Old Knoxville Road, Tazewell, TN 37879 (423) 526-1328
PROFESSIONAL QUALIFICATIONS
 Budgeting and Expense Control
 Program Design and Implementation
 Quality Control for Production
 Contract Negotiation
 Instructional Training
 Quality Assurance & Safety
 Performance Management
 Assessment & Evaluation
 Customer Service and Support
 Change Management
PROFESSIONAL PROFILE
 Develop and cultivate effective relationships with key stakeholders creating strong channels for
dissemination of information and company performance results.
 Advanced ideas and strategic operational methods through multidisciplinary programs resulting in
increased productivity and better interdepartmental cohesiveness.
 Conduct training to cross sections of departmental employees to ensure organizational growth and
expansion strategies are embedded throughout each department.
 Lead company outreach efforts and manage employee relations activities in alignment with the
operational priorities of safety, production and quality assurance.
 Direct and prioritize daily activities of inside and outside program provisions while meeting quality
standards for services while continuously evaluating growth opportunities.
PROFESSIONAL EXPERIENCE
Aug 2015- Mar 2016 Ryder Logistics - Fleet Management/Supply Chain Solutions Nashville, TN
Dedicated Product Manager - Executed program planning and process refinement throughout the
product lifecycle, including: gathering and prioritizing product, project and customer requirements, defining
the product vision, and working closely with IT, sales, marketing and support groups to ensure revenue and
customer satisfaction goals are met. These tasks accomplished while ensuring that the product supports the
company’s overall strategy and goals.
Dec 2014- Jun 2015 Tennessee Department of Labor and Workforce Development Nashville, TN
Director for Monitoring - Adult Education Division – Aligned management supervision activities and
external program compliance requirements with federal and state funding contracts. A strategic monitoring
plan was developed through thorough discovery of the federal and state laws governing service provision and
designed with a critical analysis of the administrative entities. This facilitated successful program
implementation by strategically introducing the process in a manner to obtain acceptance that aligned the
business units with activities and external program compliance requirements with federal and state funding
rules and regulations.
2013-2014 La-Z-Boy Logistics Tazewell, TN
Compliance Coordinator for Sarbanes-Oxley - Documented operational/functional business activities in
a format that complies with the standards for organizational transparency for internal and external stake
holders under the Sarbanes-Oxley Act.
La-Z-Boy Logistics
IT support for Logistic Unit- Functioned as the IT liaison between Corporate IT services and the
functional dispatch division to identify barriers to success, areas for improvement and system optimization.
Evolved into a data analytics specialist, by providing IT support for the Transportation Management
Software (TMW) system. Identified program improvements and capitalized on that potential by facilitating
an external system review by the TMW. Lead management effort in successful implementation of finding
for the logistics unit.

2. Kenneth L. Winter Page 2 KLW@centurytel.net
1996-2012 Cumberland Mountain Industries, Tazewell, TN,
Deputy Executive Director/Director of Day Services - Developed agency operational program budgets,
provided supervision of service provision, and met compliance of funding source performance standards.
This was accomplished through the supervision of over 100 employees in providing facility, community,
employment and personal assistance based services to over 80 recipients in 4 counties. Continuous process
improvement techniques were used to monitor state compliance, develop cost effective service programming,
and to meet budgeting expectations. During my tenure I developed operational plans for the expansion of
services growing from $1.5 million to $4.3 million. That growth cycle provided the opportunity to develop
processes for:
 Quality improvement planning - identified, corrected and documented corrective actions to
completion
 Incident management coordination and conflict resolutions – intake, tracking and trending of
incidents
 Agency training – meeting or exceeding training requirements for direct care employees
 Facility design and maintenance - expansion of facility during grant expansion cycles and
maintenance
 Project Coordination – designed and built institutional kitchen/training facility, warehouse
loading dock, computer training facility
Additional capacities
Fleet Vehicle Service Coordinator
 Procurement of fleet vehicles through needs assessment and grant writing processes with state and
local program providers.
 Scheduling, routing and utilization of vehicles to provide timely and effective service provision.
 Conduct vehicle and equipment preventative maintenance and emergency repairs while focusing on
cost control and instruction for proper use and maintenance.
 Control and monitor vehicle documentation including registration, employee licensing, handicapped
certifications, post-accident record keeping and processing.
Quality Improvement Coordinator
Early Intervention Program Director
Incident Management Coordinator
Agency Trainer
Sheltered workshop contact procurement- Secured production contracts for facility based sheltered
workshop, through product identification, process time studies, contract negotiation and service provision.
Supported Employment Specialist - Implemented employment programs that provided work opportunities
for mentally and physically handicapped adults.
Family Support Coordinator- funding, service coordination and program oversight for a broad range
of services for individuals with mental and physical disabilities.
WALTERS STATE COMMUNITY COLLEGE, Morristown, TN, (August 1998 – Dec 2001)
Adjunct Professor- Developed and implemented quality educational course work in field of Business by
maintaining high standards in teaching, record keeping, and course evaluations. Provided student
advisement and served as a group adviser to the "Students In Free Enterprise" club that enlightens student
about the value of US economic system and allows them to teach many of the fundamental principles to
others.

3. Kenneth L. Winter Page 3 KLW@centurytel.net
COMPUTER KNOWLEDGE
Microsoft Office
Excel, Word, PowerPoint, Publisher
Adobe Acrobat Pro
Transportation Management Software (TMW)
Transman
MS SQL Server Management Studio
Webpage design
Flow chart diagramming
SharePoint
EDUCATION
UNIVERSITY OF TENNESSEE - Master’s Degree in Business Administration
TENNESSEE TECHNOLOGICAL UNIVERSITY - B.S., Business Administration - Concentration: Marketing
AFFILIATIONS AND HONORS
"Students in Free Enterprise"
Alpha Kappa Psi, National Business Fraternity
Boy Scouts of America-Eagle Scout
Center for Quality and Productivity, Graduate assistant

4. REFERENCES for Kenneth L. Winter – KLW@centurytel.net
Professional
Dawn Smith
Product Support Specialist
Dedicated Transportation Solutions
Ryder System, Inc.
205.335.3685
Jay Tilton
Sr. Project Manager
TMW Systems Inc. | A TRIMBLE COMPANY
Office Phone: (440) 721-2316
Cell Phone: (216) 870-7167
Allen Collier
Board of Directors – Chairman
Cumberland Mountain Industries
423-626-4598
Eleanor Yoakum
Board of Directors – Chairman
First Century Bank
423-626-7261 ext 1179
Stephen Smith
Director of Residential Services - former
Cumberland Mountain Industries
423-489-8267
Leslie Martin
Lead Case Manager
Cumberland Mountain Industries
423-489-9223
A directly supervised co-worker
Personal References
Joey Czarneski
Director for Performance and Compliance
TN Department of Labor and Workforce Development
615-308-9497
Francois Saint Laurent
Dual Sport Touring - Proprietor
865-414-1188
Jeffery Sharp
Product Management Data Base Administrator
515-868-1511
Barron Kennedy
HR Committee Chairman
New Tazewell Methodist Church
423-626-5731