1. Ken Wong PMP®
1.416.704.3993 - 1 Hartmoor Street, Markham, Ontario, Canada L6E 2C7 k6wong@gmail.com
Objective
I am looking to fulfill a department director or equivalent role providing Technology Solutions. I
strive for implementing long term strategies with practical & innovative technologies that will
delivery business objectives and drive changes.
Skills & Achievement highlights
Key Qualifications in Action
I. Strategic Roadmaps
• Defined and managed the implementation of a 5 year re-platform roadmap in technology aggregation and
conversion for an Enterprise Payment Management system. Led the initial business case creation and
socialization for the executive team, and securing the long term financial investment. The successful
implementation was recognized by the IBM as the Most Innovative Product Implementation in the 2013
Impact Summit in Las Vegas.
II. Product Launches
• Managed the initial launch of iPhone 3 for Canadian Market. Collaborated across multiple business lines
& functional teams; executed concurrent system changes & integrations seamlessly.
• Managed the IT delivery for new Foreign Currency Credit Card product Launch for Scotia Bank
III. Customer Migration
• Architected seamless customer migration program for corporate and commercial customers including
multi-billion $ in daily transactions. Accountability includes the initial assessment, communication,
execution, testing, cut over and support.
IV. Operational Supports & System Maintenance
• Managed level 3 support team accountable for 24/7 responses and a SLA for 4 hour recovery on critical
financial application.
V. Infrastructure deployment
• Managed IBM vendors for infrastructure design, optimization and built end to end technology eco-
systems to deliver maximum throughput & High Availability
VI. Financial Management
• Annual project and operational budget avg 5~7 Million $CAN. Authorized contracts and reconcile
invoices with multiple vendors (IBM, Microsoft, Satyam)
VII. Domain knowledge
• Domain knowledge in Retail banking, Cash Management, Branch Operations, Cheque processing,
Brokerage, Credit Card processing
• Worked in 4 of the 5 big banks in Canada (RBC, BMO, CIBC, BNS)
• Also worked in insurance industry (Marsh Canada) and property management (First Canadian Title)
Technology Leadership & Innovative Achievement
• Spearheaded a major technology conversion from MS Biztalk .Net platform which was in place for 10 years
in the bank to Java Websphere Message broker (FTM Financial Transaction Manager)
• Lead analysis and development of Optical Character Recognition for a market leading brokerage firm.
• Expert in deploying practical SDLC using methodologies such as RUP, Agile approaches and Waterfall
Leadership & People Management
• Managed relationship with business customers, vendors and delivery teams
• Supervised large hybrid team of internal staffs, contractors & vendor resources (4 managers & 20 + IT
resources). Continuously working closely with offshore development team for cost optimization
• Review performance annually, including mentor and develop key talent resources for career opportunities
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2. Ken Wong PMP®
1.416.704.3993 - 1 Hartmoor Street, Markham, Ontario, Canada L6E 2C7 k6wong@gmail.com
Awards & Recognitions
• 2 straight years of Best of the Best award in Bank of Nova Scotia in 2011 and 2012
• Runner up for Customer First Award in Rogers Communication in 2010
Professional History
 2014 Jul – Present Bank of Nova Scotia, Toronto, Canada
Senior Manager of Revolving Credits – Double the Portfolio Program
Scotia Bank has embarked on an ambitious roadmap to double the Credit Card accounts, transactions and its
revenue within a short period of time. I was appointed as the Sr. Manager of the Program to manage the
technology execution in support of the business objectives. My scope of work included the current state
definition and opportunity assessments; IT delivery alignments with business enhancements and new product
launch; Program execution and financial managements; End to End Infrastructure build up in support of the
volume increase, etc.
• Within the first 2 months, I documented the entire eco systems for cards processing in the bank which involved 120 internal
applications and 20 external vendors. It served as a blue print for the system aggregation and process optimization for both
business & IT roadmaps.
• In the next 3 months, I ratified major project management gaps on an in-flight project, successfully delivered the first Product
launch of the program.
 2010 Aug – 2014 Jul Bank of Nova Scotia, Toronto, Canada
Senior Manager of Payment Solutions - Global Transactional Banking
Manage the build and operation of corporate Payment processing systems. Responsibilities include planning
and managing the deliverables of technology team & support team. Define functional and system strategic
roadmaps, and managing to their successful implementations. Negotiate & approve multi-million $ vendor
contracts. Manage the execution of critical IT Project & operational investments.
One of my key achievements in this organization was to orchestrate and deploy a 5 year re-platform program
to revamp the Enterprise Payments Applications. Currently, 3 years into the program, the interim result had
shown a 90% reduction in both time and cost of customer onboarding process (from 5 weeks to 3 days). The
end result is expected to further reduce the total cost of ownership by aggregating 15 application servers into a
single application of 5 servers. Improve system processing time from 5 transactions per second to 300
transactions per second. The business results were astonishing, with 1,500 new corporate customer
enrollments within 18 months of initial deployment compare to 400 total customers in 6 years with the legacy
systems.
I was also engaged in establishing a strategic global payments platform program, the objective was to expand
payment processing to 36 countries involve $60 million investment over 5 years
Responsibilities:
• Manage 20 + developers & project managers with a mix of market consultants, offshore delivery team and FTE
• Develop opportunities for business & operational initiatives, secure funding and manage complete SDLC
• Collaborate with Enterprise Architects to derive a reusable and agile system platform
• Develop application and infrastructure roadmaps aligning to product evolutions and market demands
• Continuously drive the simplification of payments processing and improve transparency
• Work closely with business product owners to explore new payments formats, trends and methods
 2008 Sept – 2010 Aug Rogers Communications, Toronto, Canada
Project Manager for Wireless Platform Management
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3. Ken Wong PMP®
1.416.704.3993 - 1 Hartmoor Street, Markham, Ontario, Canada L6E 2C7 k6wong@gmail.com
Rogers is one of the largest telecom providers in Canada. IT Wireless Platform Management is a group that
oversees all wireless related technology initiatives in the organization. I managed project teams from across
different functional areas to ensure results aligned with the corporate strategies (i.e. iPhone 3 launch, Fido
rebranding, IVR systems, etc). I was also responsible for improving and stabilizing the core IT platforms
during major Business and IT transformation.
One of my key achievements in this organization was the launch of iPhone 3 for the Canadian market. The
initiative was challenging due to the confidentiality agreement with Apple and historical system failures on
launch day due to extreme volume spike. I managed the end to end product offering: everything from
inventory distribution, to special service plans and POS system changes (in store, online and IVR). The launch
was a spectacular success, with only isolated connectivity issues, but overall 99.9 % system uptime through the
first 3 days of the peak demand.
 2009 Jan – 2011 Dec Q-Dog Studio, Markham, Canada
Owner as a side business, Marketing Director
Q-Dog studio provides pet grooming, day care and online food ordering services. I managed the operation as a
side business and hired groomers and store clerks to provide day to day services to our customers. Having a
pet store was to fulfill my interest in animals and gaining valuable experiences as a business owner.
• Obtain Provincial & Municipal licenses, and professional designations
• Negotiate contracts with property management, vendors and municipal officials
• Establish & maintain business bank accounts, payment processing, customer portfolio management and POS systems
• Managed operating balances, payroll and government tax
• Created and maintained online E-commerce portal for retail and marketing
• Participated trade shows and festivals to promote the store and services
 2008 Apr – 2008 Jul Canadian Imperial Bank of Commerce (CIBC), Toronto, Canada
Senior Business Analyst in Corporate Technology Risk Management
Corporate Technology Risk Management (CTRM) is responsible for delivery of technology solutions in
support of CIBC lines of business and clients. I was providing strategic consultation services with the
objective of technology aggregation for HRM applications
• - Discover business challenges and system limitations
• - Evaluate total cost of ownership to understand the rate of ROI for strategic initiatives
• - Develop business cases for an enterprise solution that will allows flexibility and improve manageability.
 2008 Jan – 2008 Apr Deloitte & Touche, Toronto, Canada
Senior Business Consultant in Business Consultation with the following clients
Deloitte is one of the “big four” professional consulting service firms. I participated in operational reviews and
strategic recommendations using consultative approach for the following clients/objectives:
• Toronto Dominion Bank – Truncation and Electronic Cheque Presentment (TECP) remediation;
• Canadian Imperial Bank of Commerce – Application Rationalization; Remote Development, Vendor Service Strategy
 2004 Jul – 2008 Jan Verax Inc, Toronto, Canada
Senior Systems Analyst with the following clients:
VERAX is a client-centric professional, niche consulting company focusing solely on senior Business
Technology experts. Forming partnerships and long-term relationships that meet and exceed the clients' current
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4. Ken Wong PMP®
1.416.704.3993 - 1 Hartmoor Street, Markham, Ontario, Canada L6E 2C7 k6wong@gmail.com
expectations while anticipating their future needs. I delivered project implementation strategies and business
requirement analysis in corporate changing initiatives for the following clients
• Nesbitt Burns Financials, Toronto, Canada – Customer Forms automation
• Bank of Montréal Canada, Toronto, Canada – Customer Information File (CIF)
• Rogers Communications, Brampton, Canada – Business Acquisition (Global Telecom) Integration
• Davis & Henderson Cheques printing, Scarborough, Canada (Cheque ordering automation)
 2001 Jan – 2004 Jul Infosys Technologies Inc, Canada & USA
Senior Programmer Analyst with the following clients:
Infosys Technologies Ltd is the second largest IT consulting and out sourcing company in India. Its rapid
growth in the last decade allowed the company to expend its development center into Toronto. It was
established in 2000 and soon became a major player in IT consultation in Canada. I was hired as a developer
in Jan of 2001 and went through intense consultation trainings before I was presented to clients. After
excellent reviews from clients and supervisors, I was promoted to Senior Programmer Analyst in 2003.
• ABN AMRO, Chicago, USA – Commercial Customer Debit payment with audit capability
• Royal Bank of Canada, Toronto, Canada – Web Cash Management deployment
• First Canadian Title, Oakville, Canada – Infrastructure/application inventory
• Verizon Wireless, Dallas, USA – Defect tracking system for desktop support team
• Marsh Insurance Canada, Toronto, Canada -- Claims reporting
 1998 Jun – 2001 Jan Apace Web & Developments, Toronto, Canada
Application Developer
- Developed commercial B2C web sites, focus on customer experiences and maximizing sales potentials
Education
* 1997 - 2001Ryerson Polytechnic University Toronto
Bachelor Degree in Computer Science
* 2009 Project Management Professionals -- PMI Toronto
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