Do you know what it takes to establish good relationships? What can a leader do to have better interactions with his or her team? Communication is always one of the main factors, whether we get along with people or not. In order to connect better to people - either at work or in our spare time - we created a slide series for you with Tips for better communication. Discover the keys for better communication by reading through the slides. For personal expertise click on: http://preview.liveyourmark.com/be-a-coach/ For more life tips visit: www.liveyourmark.com/blog

1. Tips for better communication I
How to
build empathy!

2. Tips for better communication:
a 4-part series
Series 2: How to listen
Series 3: How to ask
Series 4: How to understand messages
Executive Coach International Pte Ltd – www.liveyourmark.com

3. To understand other people better, try to put yourself
in the position of others and consider other
perspectives.
Empathy begins with Listening, along with Interest,
Attention, Appreciation, and Acceptance.
Executive Coach International Pte Ltd – www.liveyourmark.com

4. To be emphatic means putting the other person at the
center, comprehending the background of his or her
actions, and getting to know more about that
person’s thoughts, feelings and motivations.
Interrupting the other, or giving well-meant advices
is not about being empathetic.
Executive Coach International Pte Ltd – www.liveyourmark.com

5. How can we better develop
empathy?
Executive Coach International Pte Ltd – www.liveyourmark.com

6. 1. Listen actively
Listen to what the other
person is saying.
Don’t think about what to
say next.
Summarize what had been
said in your own words.
Executive Coach International Pte Ltd – www.liveyourmark.com

7. 1. Paraphrase
If I understand you right, it was important to
you that…
In your perspective, you…
I hear that in this situation you would like to…
Executive Coach International Pte Ltd – www.liveyourmark.com
Examples:

8. 2. Ask open questions
Who? What? Where?
When? Why? How?
The questions have to be
able to make the person
think.
Responses should be on
motives, actions, decision
criteria and needs.
Executive Coach International Pte Ltd – www.liveyourmark.com

9. 2. Ask open questions
How did you proceed?
What do you think would help you with…?
What are your thoughts about this topic?
Executive Coach International Pte Ltd – www.liveyourmark.com
Examples:

10. 3. Reflect the Emotions
Tell the other person what
kind of emotions you have
received.
Describe it verbally or ask
of the feeling of the other.
Executive Coach International Pte Ltd – www.liveyourmark.com

11. 3. Reflect the Emotions
So, it made you angry that…
You were afraid of…
You felt discriminated against…
Executive Coach International Pte Ltd – www.liveyourmark.com
Examples:

12. Every human wants to be understood and taken
seriously. If that doesn’t happen, frustration,
disappointment, and anger or rage may occur.
To act empathic doesn’t mean being able to relate to
everything that has been said, but you try to.
Every person is different and has a different way of
thinking and feeling.
Executive Coach International Pte Ltd – www.liveyourmark.com

13. Listen with your
heart
Executive Coach International Pte Ltd – www.liveyourmark.com
Take the other person seriously.
Don’t start to judge his words,
actions or feelings,
but leave them next to your own.

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content.
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As coaching is a great thing, we like to share
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our clients over the last 11 years.
For personal expertise click on
http://preview.liveyourmark.com/be-a-
coach/
For more life tips visit
www.liveyourmark.com/blog