1. Kelly Thomas
6314 Catalina Avenue Oak Forest, IL 60452
T: (708) 860-7888 F: (708) 687-6785 E: kat061087@gmail.com
Objective To acquire a position in a company that will recognize and utilize my skills and abilities. My well-rounded work experience in
customer service, my excellent leadership and organizational skills, and my educational background make me an ideal candidate.
I am seeking a position in a company where I can utilize my experience and education to help the company meet and surpass its
goals.
Skills *Proficient in Microsoft Office (Word,Power Point, Excel, Access) *Excellent verbal and written communication skills
*Strong customer service and empathy skills *Extremely detail oriented and organized
*Able to multi-task and work without micromanagement *Excellent team player as well as leader
*Excellent recruiting, interviewing, and hiring skills *Fast learner with excellent decision making skills
*Ability to work in a fast-paced environment
*Excellent problem solving, analytical thinking, and conflict management/resolution skills
Experience Administrative Assistant of HumanResources September 2015- December 2015
Aerotek- Chicago, IL. (May call as reference)
 Organized and maintained daily workflow through accurate and timely completion of tasks
o Created,updated,and managed drug and background test results of up to 300 contractors per month
o Scheduled drug tests
o Input information and ran background checks of every potential employee
o Ran I9 of every potential employee
o Lead Orientations for new hire’s (2x per day)
o E-Procurement
o Answered and directed incoming calls
o Read and directed incoming mail
o Supported an office of 75+ employees with all administrative duties
o Worked with People Soft
 Generated and distributed reports to ensure accuracy and compliance with employment authorization
 Worked directly with Account Managers to create reports outlining goals for each quarter
 Managed multiple responsibilities and tasks simultaneously, while providing high-quality customer service to both internal
and externalcustomers
 Quickly learned new skills and continuously adapted tothe changing needs of the business
Research/Administrative Assistant August 2014- May 2015
Governors State University- University Park, IL. (May call as reference)
 Assisted primary investigators launch data collection to assess multicultural competence among school psychologists by:
o Collecting data on all the school psychologists in Illinois
▪ Utilizing internet searches and direct contact with schools to identify school psychologists and their
contact information
 Developed marketing materials and off site recruitment efforts
 Managed project database and files on Microsoft Excel
 Attended weekly research meetings
o Contributed to Thesis discussions
o Updated others on progress
o Read and discussed the book “How to Write A Lot”
o Received and contributed constructive criticism/ feedback
 Attended professional development workshops
 Recruited and trained newresearch assistants on research procedures
 Maintained confidentiality and privacy of research data
Nanny June 2008- August 2013
O’Connor Family- Chicago, IL. (May call as reference)
 Promoted language development skills through reading and storytelling
 Safely transported children to and from school, medical appointments, and extra curricular activities
 Worked with parents to develop and implement discipline programs to promote positive behavior
 Helped develop the family’s schedule to maintain household order
 Engaged in after-school activities including sports practice, homework, and tutoring in Math, Social Studies,and English
 Organized activities that enhanced children’s physical,emotional, and social well-being
 Modeled appropriate social behaviors and concern for others
 Maintained accurate daily records of children’s individualactivities, behaviors, meals, and naps
 Promoted good behavior through positive reinforcement
 Sparked creativity and imagination by helping children discover new things each day
 Maintained a child-friendly environment with engaging activities and continuous access to the outdoors

2. Kelly Thomas
6314 Catalina Avenue Oak Forest, IL 60452
T: (708) 860-7888 F: (708) 687-6785 E: kat061087@gmail.com
 Waitress/ Cocktail Server/ Bartender/Assistant Manager June 2005- July 2010
 Damon’s Grill – Orland Park, IL. (Closed Down)
 Red Robin- Orland Park, IL.
 Toro De Fuego- Frankfort, IL. (Closed Down)
 Delivered exceptional service by greeting and serving customers in a timely, friendly manner
 Answered questions about menu selections and made recommendations when requested
 Effectively communicated with kitchen staff regarding customer dietary restrictions
 Regularly checked on guests to ensure satisfaction
 Managed closing duties, including restocking items and reconciliation of cash drawer
 Consistently adhered toquality expectations and standards
 Maintained a professional tone of voice and words at all times, including during peakrush hours
 Assisted in recruiting, hiring, and training of new employees
 Supervisor/ Manager December 2007- November 2009
 Libby Lu- Orland Park, IL. (Closed Down)
 Supervised employees, assisted customers, and handled sales simultaneously
 Verified daily all merchandising standards were maintained
 Worked as a team member to provide the highest level of service to customers
 Demonstrated that customers come first by serving them with a sense of urgency
 Shared product knowledge with customers while making personalrecommendations
 Created strategies to develop and expand existing customer sales
 Placed special merchandise orders for customers
 Opened and closed the store and created staff assignments
 Exceeded targeted sales goals on a consistent basis
 Assisted in recruiting, hiring, and training of new employees
Education Governors State University, University Park, IL. May 2015
Bachelor of Arts (B.A.) in Psychology
GPA 4.0/4.0 (Graduated with High Honors- Summa Cum Laude)
Moraine Valley Community College, Palos Hills, IL. January 2005-2007
*References available upon request