1. _____________________________________________________________________________________
Home Address: 14200 Vance Jackson, Apt 6203, San Antonio, Texas 78249; cell phone: 361-550-5256
khardin2004@yahoo.com
KELLIE LAWSON
SUMMARY:
Constantly creating an atmosphere of collaboration, to gather resources and critical information needed to solve
complex Human Resource issues. With 6 years of Human Resources & Wellness experience my focus is on
providing a level of knowledge for cultivating programs, relationship building and developing strong long term
connections to assure a quality employee experience.
PROFESSIONAL EXPERIENCE:
Human Resources Resolution Center Specialist II Aug 2013 – Present
United Service Automobile Association, San Antonio,TX
 Research,analyze and advised employees on company policies, programs and procedures
o Employee Relations, Compensation, Payroll, Benefits, Wellness programs
 Identified trends as it pertained to the business unit and notify stakeholders of the trends to ensure effective,
efficient and timely responses
 Provide navigational support to employees for self-service channels
 Supports change management requirements for enterprise-wide programs and processes. Communicate
moderate and complex subject matters clearly and effectively verbally and in writing
 Acquires and applies advanced knowledge of HR policies, processes,and industry practices.
 Handles confidential information
 Assisted in researching a resolution for the Learning Management/SAI course issues by providing weekly
stats to the Employee Learning team. Resolution found, workload decreased by 50 percent after two
months.
 Collaborated with Employee Learning to improve the overall employee experience.
 Participated in working sessions assisting in the creation of a Channel Experience Design. Working
sessions determined the feedback necessary in maintaining a level of efficiency and excellence for the HR
Service Center.
 Developed on-boarding program to include on the job training
o Identified training needs
o Implemented structured schedule
o Facilitated conversations on development
o Assisted with providing a thorough knowledge of policies, programs, procedures, and systems
Health Fitness Specialist I May 2009 – Aug 2013
United Service Automobile Association, San Antonio,TX
 Onsite Health Screenings Logistics Coordinator, managing vendor-relationship with HealthFitness
o Validate appropriate supplies and vendor set up
o Escalated issues when appropriate
o Communicated with HealthFitness management throughout event
 Organized and facilitated the Health Fair during a USAA enterprise-wide event
o Marketed the event to new vendors
 Created,designed and facilitated Health & Wellness projects
o Zumba in the Dark, Yoga for Runners
o Marathon Bound – a 12 week training event to inform and motivate employees training to walk/run
in marathon
 Selected to participate on a cross-functional HR project team to assist in the development of the HR
delivery model
o Working team included executives within HR
 Assisted in the coordination of USAA’s Annual Veteran’s Day 5k Walk/Run
o Identified a need for process improvement with timing companies and saved USAA $3,800 dollars
 Responsible for interviewing, on-boarding, coaching and monitoring the productivity of weekly
assignments and special projects for fitness Interns
 Assists members with individual goal setting, program design and education, providing fitness counseling
and individual evaluations following American College of Sports Medicine (ACSM) guidelines.

2. _____________________________________________________________________________________
Home Address: 14200 Vance Jackson, Apt 6203, San Antonio, Texas 78249; cell phone: 361-550-5256
khardin2004@yahoo.com
KELLIE LAWSON
Health Fitness Specialist Jan 2009 – April 2009
Medifit Corporate Services,San Antonio, TX
 Implemented incentive, health promotion, and other specialty programs
 Recreation Coordinator
 Supervised and monitored exercise participants
 Provided one on one consulting, training and motivation
 Design and implementation of health promotions and specialty programs
EDUCATION & CERTIFICATIONS:
Internal Internship Feb 2013 – Dec 2013
HR Employee Experience and Reporting
 Provided assistance to employees and candidates through the AskHR channel with the guidance and
supervision of the HR team
Masters in Business Administration May 2011 – March 2014
University of Phoenix, San Antonio, TX
B.S. Kinesiology; Concentration in Exercise Science May 2006 – Dec 2008
University of Texas at San Antonio (UTSA),San Antonio, TX
Collegiate Volleyball Scholarship Aug 2004 – May 2006
San Jacinto Junior College, Pasadena, TX
VOLUNTEER WORK:
Impact Ambassador Feb. 2015 - Present
USAA Human Resources
 Premier community for emerging professionals across USAA,with a focus on social, professional, and
service activities
Pride Champion Sept. 2012 –Nov. 2013
USAA Human Resources
 Facilitated communication, to help enhance an environment of trust, commitment, and collaboration within
the CoSA to all levels of USAA leadership.
Compassion International May 2010 - Present
Child Sponsor
 A child-advocacy ministry that pairs people with those who are suffering from poverty. The ministry releases
children from spiritual, economic, social, and physical poverty.
Run for Compassion
 Organized volunteers pre-race and race day
 Coordinated logistics for volunteers and race day events to include allocating resources to the appropriate
areas such as water stations, pre-registration table, day of registration table.
Pen Pal Program Sept 2009 - Present
Community Educational program
 The Pen Pal Program helps students improve their academic performance in reading and writing and to
create a relationship with a caring adult. Volunteers exchange letters with students throughout the academic
year
Bright Hope May 2010
Run for Hungry Children
 Coordinated registration activities for the 5k event
 Managed all phases for participant registration and volunteers