35 Joyce Avenue, Sherwood, Nottingham, NG5 3HN
Mobile: 079 5709 3948 / Email: email@example.com
I am a committed, confident and enthusiastic individual with one years experience in a customer
service role for a busy local engineering firm. Having held a part-time role through the majority
of my time at school, I offer a genuine work ethic and have continued to learn new skills ever
since completing compulsory education.This willingness to develop and be a success means that
I am very keen to secure a role that will allow me to build my career and become a highly
valued and loyal employee.
Key Skills and Achievements
Communication skills – experience of communicating effectively with colleagues /
customers through a range of methods – e-mail, telephone, text, fax and face-to-face.
Customer service skills – when working for a small company it was vital that I put the
customer first to ensure that we got repeat trade.
Organisational skills – kept highly accurate records for sales and paid close attention to
delivery timeframes to meet deadlines.
ICT skills – regular user of Microsoft Office products, databases, SAGE and social media.
Employment history & work experience.
Customer Service Assistant – Eagle Engineering Supplies Limited, Nottingham
April 2014 - April 2015 (Completed Apprenticeship)
Answered and logged telephone calls from customers to accurately take product orders
– particularly important for major companies placing large highly specific orders.
Liaised with suppliers to ensure availability and dispatch times.
Visited customers at their premises to promote and/or give specialist advice around
Organised deliveries based upon logistical issues – for example if a number of different
couriers were involved.
Used a bespoke ICT system (SAGE) to record sales, purchases, invoice and customer
Worked flexibly by covering other duties as required by management including filing and
Customer Service Assistant – Department for Work and Pensions, Nottingham
March 2014 - April 2014
Supported new and existing claimants to set up e-mail accounts, universal jobs match
accounts and complete on-line forms.
As some of the clients had low ICT ability this required patience/understanding at times.
Waiting for Apprenticeship process to be completed
December 2013 – March 2014
General Assistant - Eagle Engineering Supplies Limited, Nottingham
October 2013 - December 2013 (Work Experience – led onto apprenticeship)
Duties similar to above.
Paper-Boy – Nottingham Evening Post, Nottingham
September 2004 – July 2010 (left to focus on studies)
Showed reliability and commitment by holding a paper-round for almost six years.
Education and Qualifications
Best training (UK), Nottingham - May 2015.
o Level 1 in Health and safety in a Construction Environment.
Vision apprenticeship, Nottingham - April 2014 - April 2015.
o Level 2 in Customer Service and Level 1 in Functional Skills - Maths
Stephenson College, Nottingham - December 2013.
o Level 1 Personal Development for Employability and Level 1 IT Users.
Castle / Central College Nottingham - September 2010- July 2013
o Level 3 BTEC in Uniformed Public Services – Distinction/Distinction/Merit
o Level 2 BTEC in Uniformed Public Services – Merit
o BTEC Beal Qualification
o Sports Leaders UK Level 2 Award in Assisting in Basic Expedition Leadership (QCF)
o Level 2 in Functional Skills - English
Redhill School,Arnold, Nottingham - September 2005- July 2010
o Five GCSE’s including English Language and Maths
I have a keen interest in improving my golf and enjoy being creative through painting small
References are available on request.