1. KEILANI WILLIAMS
9457 Mad Dog St., Las Vegas NV 89118 (808) 344.9665 Keilanijtaime@gmail.com
OBJECTIVE: My Immediate goal is to find employment with a company which will utilize my guest services skills, as
well as feed my thirst for knowledge and growth.
EDUCATION:
University of Hawai’i West Oahu, Kapolei HI Graduated 05/2013
Bachelors of Arts in Business Administration with a concentration in Accounting
Cumulative GPA 2.70 /4.0
University of Hawai’i Maui College, Kahului HI Graduated 05/2010
Associates degree in Liberal Arts
WORK EXPERIENCE:
Housekeeping Assistant Manager / Rooms Control, Wynn Resort, Las Vegas, NV 04/2015- Present
 Team management: Conduct pre-shift informational meetings, supervise and consistently train company
employees while being fair and polite.
 Complete bi-weekly supply orders on time and efficiently
 Monitor status of 180 rooms and reconcile as needed to complete cleaning duties for all rooms.
o Rooms Control: Monitoring daily turn of Wynn tower.
o Communicator between front desk and housekeeping
o Providing daily tracking paperwork for managers
o Notating and communicating VIP guests and respective room requests
Front Desk Representative, Wynn Resort, Las Vegas, NV 07/2014- 04/2015
 Check-in guests and give guests detailed hotel information per 5 star standards.
 Check-out guests as well as ensuring correct billing information. FIT versus wholesale.
Front of House Catering Server, Maui Executive Catering, Haiku, HI 08/2013- 03/2014
 Serving a Farm to Table Experience to guests for Wedding and events.
 Explaining Fine Dining quality appetizers, entrees,and desserts for event guests.
 Serving food per fine dining etiquette with synchronized serving.
 Set-up and take-down of event furnishings and decorations.
Guest Services Agent, Hotel Wailea Maui, Wailea, HI 05/2010- 01/2014
 Check-in guests and give guests detailed hotel information upon check-in.
 Check-out guests as well as ensuring correct billing information. FIT versus wholesale.
 Strong verbal communication: Provide exceptional Concierge and dining recommendations and activity bookings.
 Perform multiple departmental duties at once. PBX,front desk, reservations, concierge etc.
 Drafted documents for internal meetings, as well as Standard Operation Procedures.
 Microsoft Office,Excel, PowerPoint proficiency
INTERNSHIP:
Accounting Intern, Hotel Wailea Maui, Wailea HI 01/2013- 04/2013
 Reviewed and submitted invoicing for billing collections with various wholesale companies.
 Evaluatedandreportedcustomerinvoiceswithhighaccuracy.
 Reconciled and balanced daily cash receipts.
 Improved the business process for the Night Audit front desk position.