This document discusses various aspects of business etiquette including greetings and introductions, handshakes, body language, dining etiquette, communication etiquette across different mediums, and how manners and etiquette can positively impact first impressions and your personal brand. Proper etiquette is emphasized as important for professionalism and avoiding social faux pas.

1. Business Etiquette
What’s changed?
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2. Manners are a sensitive awareness of others.
If you have that awareness, you have good manners,
no matter what fork you use.
~ Emily Post
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3. Proper Etiquette
makes
GREAT
First Impressions
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4. Your Brand = Your Manners
A brand is no longer what we tell the customer it is –
It is what we tell each other it is.
~ Scott Cook
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5. Hello!
Greetings and Introductions
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You must have a professional handshake!

6. How do I look?
Colors matter!
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7. Body Language
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Excuse me, what did you say?

8. Dining Etiquette
People are watching and making judgments!
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9. Please
Thank you
Sir
Ma’am
You’re welcome
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10. Social Media
Email
Text
Phone
Don’t get unfriended!
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11. The Golden Rule
It’s a keeper!
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12. For More
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