1. Overview of the
Hospitality Industry
HOSPITALITY
Kate S. Magpoc

2. 1.1 Early Hospitality
• Greek/Roman culture
– Noted as early as 40 BC
– Social and religious purposes
• Roman businessmen traveled
• Romans were the first pleasure
travelers
• After fall of roman empire, public
hospitality fell to religious orders

3. 1.2 Medieval Period
• English travelers
• Inns were actually private
homes
• Nobility stayed in
monasteries
• Stagecoach became
favored transportation

4. 1.3 Renaissance Period
(16th Century)
• High demand for inns and taverns
• 1st hotel - Hotel de Henry IV 1788
– built at cost of $17,500
– 60 beds
• Coffee houses

5. Hotel de Henry IV

6. 1.4 The New World
(18th Century)
• New York / New England - taverns
• Pennsylvania - inns
• Southern colonies - ordinaries
Eating and Sleeping Places

7. Characteristics of the Hospitality Industry
–Largest and fastest growing
industry
–Emphasis on service, and guest
satisfaction
–Product is intangible and
perishable
–No such thing as business hours
–Characterized by shift work

8. PINEAPPLE
• Universal symbol for
hospitality
• Signify that visitors are
welcomed to the place
• Displayed at the
doors/gates
• Symbol of welcome,
friendship, hospitality

9. Hospitality Umbrella

10. Corporate Philosophy
• Philosophy:
– Focused on employee empowerment
– Guest and employee satisfaction
– Strong links to TQM (Total Quality Management)
– Service philosophy as a way of life

11. • Culture:
– Overall style and feel of the company
• Mission statement:
– Central purposes, strategies, and values
Corporate Philosophy

12. Corporate Culture (cont.)
• Goal:
– Broad statement geared toward
accomplishment
• Strategy/tactics:
– Actions needed to reach goals