internal L&D strategy

1. L&D Strategy
FY20

2. Input

3. Input
We conducted
16 L&D
interviews,
across LDN and
North
America.
People Directors & CMO.
Creative Director, Design Leads,
Product Design Leads.
Tech Managers, VP Tech, CTO,
Product Director.
Delivery Director, Director of
Growth & General Managers, CEO.

4. Themes

5. Themes
Focus
areas
From those interviews we have identified the
following key areas of focus for Bynd:
• Talk the talk
• Stay ahead of the curve
• Know the next move
• Keep it consistent
• Tell a good story
• Coach the team
• Think bigger
• Crowdsource learning
• Have a finger on the pulse
• Map the journey

6. We don’t have far to look for
tools to bring this to life.
Sometimes the best teachers
are ourselves. Let’s get
Beyonders training
Beyonders.

7. Output

8. One of our values is to be
smart. We need a strategy
that develops a culture of
learning.

9. The 5 Pillars
Personal
Mastery
Shared
Vision
Mental
Models
Team
Learning
System
Thinking
Internal Resources
and how we
upskill our teams.
Group Vision.
Singing from the
same hymn sheet.
What are our
values? Thought
process of how
this will all work.
Collaborative
effort to achieve
the same goal.
Analysis. How we
tie this all together
over time.
Personal
Mastery
Shared
Vision
Mental
Models
Team
Learning
System
Thinking
*Peter Senge - The 5th Discipline

10. Personal Mastery
Top Priorities | 2019 Target
Talk the talk
We have to give our creds credibility.
Making sure our client-facing Beyonders
can deliver and sell our work gets us one
step closer to winning more of it.
Metrics - increase pitch to win ration
Stakeholders - CMO
Stay ahead of the curve
No one likes being left behind. That's why
we're focusing on future proofing our
workforce through training and
development.
Metrics - less turnover of staff, higher
retention and optimisation of resourcing
Stakeholders - People Team (Global)
Personal
Mastery
Shared
Vision
Mental
Models
Team
Learning
System
Thinking

11. Personal Mastery
Q1
Priorities
How we achieve this?
• Structured presentation training in
North America
• In-house presentation framework
• Evolution of the Career pathways
• Soft Skills framework

12. Shared Vision
Top Priorities | 2019 Target
Know the next move
We want to play chess, not checkers. And if
we want our team to think five moves
ahead, we need to give them access to our
strategy and objectives.
Stakeholders - CEO
Tell a good story
If you've ever been stuck listening to a
story that won't end, you already know
where we're going with this. We're making
sure when our people tell our story, they
tell it well.
Stakeholders - CMO, Marketing Team
Keep it consistent
We get better results when we're all
singing from the same hymn sheet. So, our
Service Leads are harmonizing our ways of
working, across disciplines.
Metrics - x% around Productivity and work
quality.
Stakeholders - Service Leads, People
Team (Global)
Personal
Mastery
Shared
Vision
Mental
Models
Team
Learning
System
Thinking

13. Shared Vision
Q1
Priorities
How we achieve this?
• Format for information
• Video of vision
• 100% understanding of strategy
• Success stories
• Know byndʼs history
• Roadmap for ways of working
• What does good look like?

14. Mental Models
Top Priorities | 2019 Target
Coach the team
Failure is an important learning experience,
so we're not trying to eradicate it. What we
are trying to do is train our employees to
use coaching methods so that when failure
happens, we grow from it.
Stakeholders - Global Leadership & all
Studio leads
Growth Mindset
It's important to have the right mindset.
We're gearing ours towards growth and
promoting a set of attitudes and
behaviours that reflect Bynd's values, to
help all our people thrive.
Stakeholders - People Team
Personal
Mastery
Shared
Vision
Mental
Models
Team
Learning
System
Thinking

15. Mental Models
Q1
Priorities
How we achieve this?How we achieve this?
• Internal coaches
• Bringing it inhouse
• Holding coaching conversations
• Defining growth mindset for Bynd

16. Team Learning
Top Priorities | 2019 Target
Crowdsource Learning
We work best when we're working together.
So, we're making sure to make the best of
our brightest resource: our people. Our
Beyonders will be able to access shared
learnings across disciplines—and ponds.
Stakeholders - People Team (Global)
Personal
Mastery
Shared
Vision
Mental
Models
Team
Learning
System
Thinking

17. Team Learning
Q1
Priorities
How we achieve this?
• New learning triggers
• Current tools
• Mapping our needs

18. System Thinking
Top Priorities | 2019 Target
Have a finger on the pulse
In the attention economy, it's hard to know
which headline to read first. So, we're
banding together to discover, collate and
share industry knowledge to understand
and keep up with customer needs.
Metrics - New business and client retention
Stakeholders - Product, Strategy & Client
Map the journey
It's easier to shoot when you can see the goal.
That's why we're codifying the Bynd learning
and development journey, for clients and
employees.
Metrics - Sales Training (Q1 - LDN, Q2 - NA)
Stakeholders - GMʼs, CEO & People Team
Personal
Mastery
Shared
Vision
Mental
Models
Team
Learning
System
Thinking

19. System Thinking
Q1
Priorities
How we achieve this?
• Assess our client needs
• Cheat sheets
• Look externally, share internally
• Sales Training
• Finalised and shared Bynd life cycle

20. Thank you!