1. Kashemi Long
1611 Amber Ridge Lane Apt C Raleigh, NC 27607 * Home (336)258-0733 * firstname.lastname@example.org
Superior computer skills and telephone etiquette
Exceptional communication skills M ulti-line phone talent
Q uick learner M edical terminology knowledge
Strong client relations M icrosoft proficient
Detail oriented Familiarity with Key P erformance Indicators (KPI’s)
Support Coordinator – Contract based, 1/2016-3/2016
Biogen – Raleigh, NC
Liaison between patient and health care organizations (P harmacies)
A nswer inbound calls from patients, pharmacies and doctor’s office to solve patient needs.
A ssess patient needs based on information provided.
Customer Service Agent – Project based, 9/2015 to 1/2016
Xerox - Cary, NC
Inbound superior customer service for A nnual Enrollment for both retirees and active participants.
Security, 8/2014 to 9/2015
Brookridge Retirement Home-Winston-Salem, NC
M onitor incoming visitors and incoming calls.
M onitor for emergencies and patient welfare.
Customer Service Agent, 11/2012 to 01/2014
P rovided customer support to existing members.
Keyed/worked medical claims that were sent in.
C reated spreadsheets and reports used in company
Served as the main liaison between clients and management.
Benefits Administrator, 9/2009 to 4/2010
Aon Consulting- Winston-Salem, NC
P rovide customer service for inbound call center handling different levels of business: Health & Welfare, P ension, FSA, and
Customer Service Agent, 9/2005 to 7/2007
Blue Cross Blue Shield of NC – Winston-Salem, NC
A nswered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product
Ensured superior member experience by addressing members concerns, demonstrating empathy and resolving problems on
Customer Service Agent, 9/2004 to 5/2005
Alltel – Tampa, FL
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on
M anaged wide variety of customer service and administrative tasks to resolve customer issu es quickly and efficiently.
Sr. Asst. Program Manager, 1/2000 to 8/2004
Accent Marketing, LLC – Zephyrhills, FL
U sed management skills to organize and control 20+ employees (Direct Responsible).
Interview, train, coach, and develop and evaluate employee work standards.
Leadership training for existing and new employees.
A warded top sales award for call center in 2004.
Surry Community College – Dobson, NC
Early Childhood Education: 2006
Forsyth Tech Community College – Winston Salem, NC