Kaseya: Managing Remote IT Systems From Your Office: 5 Tips for Healthcare IT Directors Jose Adams, IT Director Allergy & Asthma Associates

1. Managing Remote IT Systems from Your Office: 5 Tips for Healthcare IT Directors 1

2. Meet Our Speakers: Gerald Beaulieu IT Automation Expert, Kaseya Jose Adams IT Director, Allergy & Asthma Associates

4. 75% of US workers will be mobile by 2012

5. 60% of data is generated remotely

6. 67% of employees use WiFi

7. 90% of employees work in remote offices

8. 80% of enterprise resources are accessed via the WAN

9. Increased mobility

10. Tighter budgets

11. Shortage of qualified staff

12. High fuel prices

13. Home sourcing

14. Enabling technology

15. Competitive parity

16. M&A

17. Globalization & consolidation

19. Remote IT Challenge #1 5 Flash Zero-Day on Android BSOD How to protect endpoints 1 Principal Needs Help in Dallas…but you are in Houston

20. Remote IT Tip #1 Proactively protect endpoints against attack Settle for nothing less than automatic threat handling Consider threat protection within context of other sysadmin issues Explore use of flexible Admin credentials Balance maximum protection and minimum impacts to PC performance 6 How to protect endpoints 1

21. Remote IT Challenge #2 Distributed data Requires varying levels of visibility, access, and protection $160 to manage 1 record/year (Gartner) Failure to manage may cost additional $100/record (WSJ) Mixed user types and heterogeneous healthcare environments Dynamic regulatory requirements 7 How to eliminate data loss 2

23. Fixed vs portable assets

24. Users & groups

25. Develop/improve best practice

26. Monitoring & log parsing

27. Port management

28. Encryption

29. Allowed/disallowed applications

30. Integrate data management (backup & retention) with audit requirements and internal needs8 How to eliminate data loss 2

31. Remote IT Challenge #3 9 How to patch 3 12/14/10. Patch Tuesday. You have 10 healthcare facilities and 2,500 remote users. How did you patch the machines? And how long did it take?

32. Remote IT Tip #3 Implement policy for patch delivery, test, and rollback Embrace automation to deploy patches in minutes Proactive identification of potential configuration threats Real-time deployment and hands-free remediation Evaluate, refine and enhance 10 How to patch 3

33. Remote IT Challenge #4 A hospital administrator completes a web-based product-demo to justify additional funding She needs to send a short demo recap video to additional stakeholders Her Camtasia license is expired She’s in the Far East with poor Internet connectivity She has no VPN access She’s up against a fast-approaching deadline 11 How to distribute software 4

35. Extends IT reach via Group policy

36. Automated SW deployment becomes user-driven service delivery

37. Other scripts

38. Layer in additional remote troubleshooting

39. Remote reboot, registry inspection

40. Consider benefits & impacts to existing service desk or ticketing process12 How to distribute software 4

41. Remote IT Challenge #5 Memory recall announced on primary laptop used by your remote salesforce PC inventory is 5 years old and only 30% complete End of quarter 15 branches in 5 countries 30 day deadline for “no-cost memory swap” 13 How to manage assets 5

43. Eliminate physical inventory process (avoid emails to end users)

44. Ensure completeness of inventory across entire domain (or rogue)

45. Create electronic inventory

46. Build business case for PC refresh

47. Satisfy proof of inventory (for auditors)

48. Avoid VPN14 How to manage assets 5

49. Recap: 5 Tips for Remote IT Management 15 Ensure complete , real-time coverage of all PCs and servers – with flexible Admin credentials How to protect endpoints 1 Integrate data management requirements with service delivery processes How to eliminate data loss 2 Utilize automation to define, deliver, and manage patch deployment – and manage the impacts How to patch 3 Enable user-based service requests – only if needed How to distribute new software 4 How to discover & manage assets Use automatic discovery and inventory to capture 100% of network assets (or rogue) 5

51. A single Kaseya user can proactively manage 1,000s of automated IT systems tasks in the same amount of time required by a team of technicians using other techniques.

52. Key Facts

53. Founded 2000 & HQ in Switzerland

54. Privately held, no debt, no external capital requirements

55. 33 offices worldwide in 20 countries with 450+ employees

56. 10,000+ customers

57. 5,000,000+ assets managed

58. Patented technology and FIPS 140-2 compliant16

59. Kaseya Enterprise Edition (EE) for Automated Systems Management Comprehensive Automates all systems management tasks Integration friendly Scalable and flexible Uncomplicated Lightweight Cross platform Easy to install & use via a single pane Affordable On-premise or SaaS 17

60. Kaseya IT Toolkit (ITK) for Remote PC Access IT Toolkit Simple, yet powerful, set of remote access tools Command line access Event viewer FTP Task manager Video chat Troubleshoot without taking control Cloud-based No setups Upgrade to EE anytime 18

61. Our Customers 19 Other Market Leaders Universities and K-12 Schools Hospitals and Care Facilities

63. Virginia Tech (500 PCs) used Remote Access (IT Toolkit) to decrease MTTR by 83%

64. N. Canejos School District (500 clients) saved $100K with automation and increased PC availability from 80% to 99%

65. Cano Petroleum (100 PCs) usedEEto demonstrate SOX compliance with 100% IT control

66. Integrated Health Management (250 workstations) achieved target HIPAA compliance every year since EE first deployed

67. BankFirst(150 PCs) used EE to satisfy FDIC compliance regulations – since 2007

68. Advanced Motion Control (500 workstations) used EE to reduce monthly CADD updates from 2 hrs/PC to 5 mins/PC

69. Redbox (10,000 clients) used EE to reduce number of kiosk-technician visits by 90% in 1 year