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Part 2 - http://slidesha.re/17pgwcS
Part 3 - http://slidesha.re/139L8Sb (Excel tool product demo)
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Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and knowledge work environments.
Designed and developed by Karen Martin & Mike Osterling, this technique integrates the functional orientation of conventional swim-lane process maps with the time and quality metrics used in value stream mapping.
Learn how to create a metrics-based process map to identify and eliminate waste in an office/service process. Part 1 of 3.
2. 2
Karen Martin, Principal
Karen Martin & Associates
www.ksmartin.com
Mike Osterling, President
Osterling Consulting
www.mosterling.com
Chapter 12 –
Metrics-Based Process Mapping
(manual method)
Excel Tool for Archiving
Completed Maps
Available from Productivity Press, Amazon, or any
major bookseller
About Us
12. Step 1: Label the map
Process Name
Included/Excluded Conditions
Current State MBPM
Date
Facilitator and/or Team Names
13. Step 2: Label the Swim Lanes with the
Functions Involved in the Process
Process Name
Included/Excluded Conditions
Current State MBPM
Date
Facilitator and/or Team Names
Function A
Function B
Function C
Function D
Function E
Function F