How to Treat Lead Time in
Office/Service Environments (new slide)
Office/Service Lead Time ―
• From the time work is made available until it’s been completed AND passed on
to the next person/work group/department in the process.
• Placed on the peak of the timeline to the left of the process block it refers to.
• Represents total throughput time, including process time; not merely wait time.
© 2010 Karen Martin & Associates