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Employee Engagement & Operational Excellence:   Two Sides of the Same Coin          Karen MartinSHRM Annual Conference & E...
“I’ve become a better person, a better husband, a better friend, from working at Gore.”                 — Terry, a W.L. Go...
Energy Crisis: Widespread Disengagement                                      3
• World-class organizations – ratio of  engaged to actively disengaged  employees is 9.57:1.• Average organizations – rati...
We Know It’s Important...                            5
What is          Engagement?                    6
“To be fully engaged, we must bephysically energized, emotionallyconnected, mentally focused andspiritually aligned with a...
How do we “get” our employees to  engage?                    8
How do weengageour employees?                 9
Enabling Engagement:   The Three C’s       ConnectionCreativity     Control                         10
Under-Developed Areas• Onboarding• Problem-Solving & Continuous  Improvement                                 11
You had them at “You’re hired.”                   12
Enabling Engagement:   The Three C’s       ConnectionCreativity     Control                         13
To what degree do new hires receive all of the           tools and information they need to function                      ...
Onboarding – Missing Pieces• Tools  – Physical (e.g. desk, etc.)  – Technology (e.g. phones, computers, physical access,  ...
Metrics-Based Process Mapping                                16
Problem: A gap between where youare and where you need to be.Opportunity: A gap between whereyou are and where you’d like ...
Kaizen          Kai = Change          Zen = GoodContinuous Improvement   18
Develop                                        hypothesis           Refine                                                ...
Enabling Engagement: A3 Management                            A3                           Report     The vital role of   ...
Kaizen Event – DefinitionA two- to five-day focused improvement  activity during which a sequestered,  cross-functional te...
Kaizen Events Offer Myriad Benefits
Enabling Engagement:                                 The Three C’s                                        Connection      ...
“I went home yesterday and told myfamily that it was one of the bestworking days I’ve ever had. I was able to fully use my...
Problem solving is a high.                             25
The Next Frontier…The Middle Manager   26
Progressive Learning                                                   27© 2012 Karen Martin & Associates, LLC
Enabling Engagement:                                 The Three C’s                                        Connection      ...
Where to Start?• Improve your onboarding process.• Train a core group of middle managers and/or above  in problem solving ...
Additional Resources  Signing in the     Also available in the    SHRMStore             SHRMStoreimmediately after  today’...
For Further Questions        Karen Martin, Principal       7770 Regents Road #635         San Diego, CA 92122            8...
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Additional Resources Signing in the  Also available in the  SHRMStore SHRMStoreimmediately after  Employee Engagement & Operational Excellence: Two Sides of the Same Coin

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Additional Resources Signing in the  Also available in the  SHRMStore SHRMStoreimmediately after  today’s session! 30

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