Recorded webinar: http://slidesha.re/1jiKoif Subscribe: http://ksmartin.com/subscribe Showing respect for people is something that most people agree with in theory. But many organizations don't show respect the way it’s meant in Lean management. The result? Poor business performance, difficulty attracting and retaining talent, and customer service that leaves much to be desired. In this webinar, you will learn: • Why respect goes far beyond how you interact with someone. • How work systems & processes create disrespect. • How blame and disrespect are inextricably linked. • How robust problem-solving demonstrates respect for people. • How to use improvement to build a highly respectful culture. People work far too many hours and give too much to organizations to not receive respect in return. Watch to learn how.

1. Webinar
June 10, 2014
Respect for People: The Lean Way

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Welcome!
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3.  Coach / Consultant / Facilitator / Trainer:
Lean transformation & business performance
improvement in all industries.
 Teacher: University of California, San Diego
 Author & Speaker:
Karen Martin, President
@KarenMartinOpEx
www.linkedin.com/in/karenmartinopex
3
2013 Shingo
Prize winner!

4. © 2014 The Karen Martin Group, Inc. 4
Upcoming Webinars!
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Coaching: The Art of
Asking the Right Questions
DATE CHANGE
A3 Management:
Effective Problem Solving
Holding Effective
Kaizen Events

5. After the webinar…
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Before the webinar…
• Materials available one hour prior:
– www.ksmartin.com/materials

6. www.bitly.com/MBPMbk
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50% Off!

7. Book Includes a
Macro-Intensive
Excel Tool
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8. © 2014 The Karen Martin Group, Inc. 8
You will learn…
• Why respect goes far beyond how you interact
with someone.
• How work systems & processes create
disrespect.
• How blame and disrespect are inextricably
linked.
• How robust problem-solving demonstrates
respect for people.
• How to use improvement to build a highly
respectful culture.

9. What is Respect?

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Maslow’s Hierarchy of Needs

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W. Edwards Deming
“Don’t waste the ability of people.”

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Taiichi Ohno
Respect for Humanity

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Showing Respect…
• Safe & ergonomically sound
environment.
• Error-proof work environments.
• Waste-free processes.
• Involvement in setting priorities, solving
problems, and making improvement.
• Being challenged to realize full potential.
• Seeing one’s ideas be adopted.

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The most gratifying experience
is having one’s ideas
listened to and adopted.

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People aren’t the problem.
It’s the dysfunctional systems
and processes within which we expect
them to perform at high levels
—a fundamental act of disrespect.

16. © 2014 The Karen Martin Group, Inc. 16
BLAME:
The most
fundamental
act of
disrespect.

17. © 2014 The Karen Martin Group, Inc. 17
Engagement Drivers: The Three C’s
Connection
ControlCreativity
The Outstanding Organization, pp. 155-158
Full use of talents,
capacities,
potentialities,
& skills
The Outstanding Organization, pp. 155-158
Heavy involvement
in decisions that
influence how they
do their work.
To purpose, vision,
priorities, immediate
supervisor, peers,
customers

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You had them at
“You’re hired.”

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Onboarding – Common Missing Pieces
• Tools
– Physical (e.g. desk, etc.)
– Technology (e.g. phones, computers, physical access, access to
applications needed, logins, etc.)
– Identifiers (e.g. signage, business cards, etc.)
• General information
– Company (e.g., purpose, products, customers, values, business
goals, etc.)
• MUST SEE VALUE BEING DELIVERED!!!
– Org charts
– Phone directories
• Job-specific orientation
– Documented procedures (standard work)
– Apprenticeship approach: Observe, do with supervision, do
– Clear understanding about what constitutes “success.”

20. 20
Value Stream Maps:
Effective for New Hire Orientation
You
are
here
© 2013 The Karen Martin Group, Inc.

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Kai = Change Zen = Good
Daily Continuous Improvement

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It’s Uplifting to Kaizen…
It’s
traumatizing
to be
kaizen’d.

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Progressive Learning & Development

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Developing an Army of Problem Solvers
REFLECTIVE DEVELOPMENT DIRECTIVE DEVELOPMENT
From The Outstanding Organization, p. 117

25. Go see.
Ask why.
Show respect.
Leadership Standard Work:
Go to the Gemba

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Gemba Visit “Scripts”
• How easy is it for you to get your work done easily
and with high quality?
• What obstacles to success are you experiencing that
we need to address?
• What are we not focused on that we should be?
• How can I help?
• Help the person see how his/her work delivers value
or supports the delivery of value to customers.
• Remind the person of organizational goals and
priorities.
• Express appreciation / gratitude for the person’s work.
• FOLLOW UP!

27. Components for Effective Change
Effective
Change
Confusion
Anxiety
Gradual
Change
Frustration
False Starts
Vision Skills Resources Action Plan
Skills Incentives Resources Action Plan
Vision Incentives Resources Action Plan
Vision Skills Incentives Resources
Vision Skills Incentives Action Plan
Vision Skills Incentives Resources Action Plan
© 2003 Enterprise Mgmt Ltd.
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Employer Employee
Reciprocal Nourishment

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Coming
in July!

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Karen Martin, President
858.677.6799
@karenmartinopex
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