© 2013 The Karen Martin Group, Inc. 47
1. Are there unique challenges that exist with establishing
CI cultures in union workforces?
2. Companies I worked for push Return on Investment as
the metric for gauging CI activities and culture
effectiveness. Is this the best metric, and are there
others that we should be looking at?
3. How long does it take to change a 125‐year old culture?
4. How do you recommend broadcasting successes and
making them relevant?
5. Our division president wants to implement a long‐term
vision, whereas corporate seeks quarterly results. How
do I interact w/ president & direct reports to ensure
6. What are things that a middle manager can to do drive