Recorded webinar: http://slidesha.re/1ek7l1g
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To purchase the book: http://bit.ly/TOObk
Just as you may be re-evaluating your personal goals for the New Year, January is a great time to re-evaluate your organization’s management practices and set new goals that will enable you to move your organization ahead.
If you're not sure how to start, this webinar—based on Karen Martin's book The Outstanding Organization—presents a framework for understanding the four keys for creating lasting transformation.
It's time to replace the habits that don't serve your organization well with new ones that accelerate results.
Will you commit to helping your organization become outstanding in 2013? All it takes is a critical mass to create the type of momentum that’s tough to stop.
Join us for this important webinar and learn how to:
* Replace organizational ambiguity with CLARITY and truth telling.
* Help your organization FOCUS and break its "organizational ADD" habit.
* Instill DISCIPLINE into your company's DNA.
* Create the conditions for deep employee ENGAGEMENT.
3. Make 2013 an OUTSTANDING year!
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Facebook: www.facebook/outstandingorg
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12. How does work get accomplished?
And well how are we doing at it?
Customer
Process Process Process Process
1 2 3 4
LT LT LT LT
PT PT PT PT
LT = Lead (Throughput) Time
PT = Process (Touch) Time 12
13. Key Lean Metrics: Quality
• %Complete and Accurate (%C&A)
– % time downstream customer can
perform task without having to “CAC” the
incoming work:
• Correct information or material that was
supplied
• Add information that should have been
supplied
• Clarify information that should or could have
been clear
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14. Processes MUST be Clearly Documented
Current State Metrics-Based Process Map
PT Units Process Details Mapping Team
Seconds Hours Process Name Order Fulfillment Dianne O'Shea Ryan Austin
Minutes Days Specific Conditions Domestic orders through sales force Sean Michaels Mary Townsend
LT Units Occurrences per Year 37,500 Sam Parks
Seconds Hours Hours Worked per Day 8 Paul Dampier
Minutes Days Date Mapped 26-Nov-07 Michael Prichard
Step # ? 6 7 8 9
Function /
Department Activity PT LT %C&A Activity PT LT %C&A Activity PT LT %C&A Activity PT LT
Customer
Notify customer
Fax PO to
Sales Rep Approve PO 15 240 100% 5 20 100% when they can 15 300 95%
Account Manager
expect delivery
Review and
Account Manager approve PO; send 5 240 100%
to Order Entry
Enter order into
Order Entry 10 240
SAP
Finance / Credit
22. < Company Name> Priority #X Execution Plan
Priority: Executive Owner:
Background/Scope: Next Review:
Measurable Objective(s):
Core work team: Input/Review needed by:
Relationship to Annual Business Goal(s): Timeline
Status
Planned Timeline X Complete (Actual) % (Red,
Due Complete Yellow,
2013
Date Green)
# Action Item Owner Deliverable Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
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42. “You can make a difference no matter
where you sit in the organization.
But only if you start.”
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43. For Further Questions
Karen Martin, Principal
7770 Regents Road #635
San Diego, CA 92122
858.677.6799
ksm@ksmartin.com
Twitter: @karenmartinopex
Blog & newsletter: www.ksmartin.com/subscribe
Book info: www.ksmartin.com/TOO
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