Recorded webinar: http://slidesha.re/1hT4EZ4
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To purchase the book: http://bit.ly/VSMbk
Value Stream Mapping (VSM) remains one of the most powerful yet underutilized strategic improvement tools that also transforms organizational thinking and behavior.
In this practical how-to webinar, learn the mechanics of VSMs, the differences between manufacturing and non-manufacturing value stream maps and best practices for holding a Value Stream Mapping Event.
23. Value Stream Mapping Process
Define Products (good or services) with
Product Family common process steps
Foundation (the basis) for the
Document Current future state; 70‐80% accurate is
State acceptable (directionally correct)
Create flow by eliminating waste
Design Future (now obvious from your
3 Day
State current state map); typically 3‐6
Repeat
Event months out
Create Include accountability and
Implementation Plan timeframes for completion
Implement! The goal of mapping!
24. Value Stream Mapping Charter
Event Scope Leadership / Coordination Schedule
Executive 3 days typically; sequential is
Value Stream Contract processing, rebate processing, etc. VP or C-level Event Date(s)
Sponsor best
Specific What circumstances you're including and Value Stream If needed - often Director or Start/End
6 hrs minimum; 7 or 8 is best
Conditions excluding? (type of cust, time of year, etc.) Champion Manager level Times
Customer Demand How many times is this done per wk, qtr, mo, or yr.?
Facilitator Skilled person leading the activity Location Need ample wall space
Trigger What need does the value stream address?
First Step Task on first process block Meals Always a nice touch; keeps
Team Lead Not always needed
Last Step Task on last process block Provided? the team from wandering.
Boundaries & Interim Aid in consensus building and
What is the team NOT authorized to change? The person arranging logistics
Limitations Briefing(s) organizational learning.
Coordinator (reserving the room, ordering food,
FS Implementation sending meeting notices, etc.) Briefing List required attendees; others
Typically 90-120 days
Timeframe Attendees are optional
Event Drivers Mapping Team
1 Why are you doing this? What are the current state issues? Function Name Contact Information
2 1 Leadership-heavy
3 2
4 3
5 4
Goals & Measureable Objectives 5
1 Aim for objectives w/ measurable targets (from X to X). 6
2 7
3 8
4 9
5 10
Planned Deliverables On-Call Support
1 Current state VSM Function Name Contact Information
2 Future state VSM 1 SMEs that may not be needed full time
3 Implementation Plan 2
4 3
5 4
Potential Obstacles Approvals
1 …to the team's success with the mapping activity. Executive Sponsor Value Stream Champion Facilitator
2
3 Signature: Signature: Signature:
4 Date: Date: Date:
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25. Team-Based Improvement Activities
Rules of Engagement
1. The team starts and ends the day together; begin and end breaks
together.
2. No interruptions or distractions – 100% focus; phones on silent; no
email; no texting.
3. Rank has no privilege.
4. Seek the wisdom of ten instead of the knowledge of one.
5. Use creativity before capital (in designing improvements).
6. Finger-pointing and blame has no place: “It is what it is.”
7. Respectful disagreement is encouraged. (It’s OK to disagree; it’s not
OK to be disagreeable.)
8. No veto power from outside the team.
9. No silent objectors; don’t leave in silent disagreement.
10. One conversation at a time; no side bars.
11. What’s said in the room stays in the room.
12. Ask Why? Why not? What if?
13. Ban “Can’t” and “No, because…” from your vocabulary. Think/say:
“Yes, if…”
14. Ban internal, silo’d thinking; think externally (customer); value stream.
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43. Summary Metrics: Quality
• Rolled First Pass Yield (RFPY)
– The percent of value stream output that passes through
the process “clean,” with no “hiccups,” no rework
required.
– RFPY = (%C&A x %C&A x %C&A…) x 100
– Example: (0.80 x 0.50 x 0.99 x 0.75) x 100 = 29.7%
– Common current state finding = 0-15%
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50. Value Stream Mapping Process
Define Products (good or services) with
Product Family common process steps
Foundation (the basis) for the
Document Current future state; 70‐80% accurate is
State acceptable (directionally correct)
Create flow by eliminating waste
Design Future (now obvious from your
3 Day
State current state map); typically 3‐6
Repeat
Event months out
Create Include accountability and
Implementation Plan timeframes for completion
Implement! The goal of mapping!
56. Value Stream Mapping Process
Define Products (good or services) with
Product Family common process steps
Foundation (the basis) for the
Document Current future state; 70‐80% accurate is
State acceptable (directionally correct)
Create flow by eliminating waste
Design Future it is now obvious from your
3 Day
State current state map); typically 3‐6
Repeat
Event months out
Create Include accountability and
Implementation Plan timeframes for completion
Implement! The goal of mapping!
63. For Further Questions
Karen Martin, Principal
7770 Regents Road #635
San Diego, CA 92122
858.677.6799
ksm@ksmartin.com
Twitter: @karenmartinopex
Subscribe: www.ksmartin.com/subscribe
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