Karen Brown is named Associate of the Month for Team Barber for improving her efficiencies over the past month. She improved her average handle time by 20% over October and 40% since August. Her after call work time also improved by 13% over October and 38% since August.

1. Congratulations:
Karen Brown
From:
Scott E Barber
On This Day:
12/3/2014
Continuous Improvement
I would like to name Karen Brown as Associate of the
month for Team Barber for the improvements she has
made in her efficiencies over the past month.
Karen improved her AHT by 20% over October and by 40%
since August. Her ACW has improved by 13% over
October and by 38% since August. Great Job with the
continuous improvement :-)