1. Karen Anne Johnson, PMP
(804) 241-8689
Richmond, Virginia 23114 karenannejohnson29@gmail.com
DELIVERY LEADER
Project Management ♦ Relationship and Vendor Management ♦ Risk Mitigation
Seasoned Project Manager with extensive experience managing projects in a matrixed environment. Expertise in
delivering value in a large, complex, fast-paced culture. Recognized for thorough execution of tactical efforts on
multiple, concurrent, and inter-dependent programs and projects leveraging Waterfall / Agile methodologies. Proven
ability to influence and lead cross-functional teams across all lines of business by collaborating with internal
resources and external vendors. Highly successful transferring theories and practices learned as a PMP professional
to management of a 60MM annual spend supplier. Core member of Agile team in transformation from Waterfall
methodologies.
Regulatory Compliance Internal/External Audit Contract Management
Incident / Problem Resolution Networking / Infrastructure Release Management
Process Management Change Management SLA/Metric Reporting
Web Services /RTM/ XML E- Commerce Call Center Applications
PROFESSIONAL EXPERIENCE
PROFESSIONAL EXPERIENCE
CAPITAL ONE, Richmond VA 2000 - Present
Supplier Manager (2015 – present)
Responsible for 75MM annual spend enterprise wide supplier with domestic and international sites providing contact
center services for US Card. Also managed several other suppliers for US Card including a collections supplier with a
~12MM annual spend.
• Responsible for monthly invoice reconciliation: identified overbilling errors that totaled 494K, halted payment of
an annual software license fee that did not apply and recovered the previous year’s payment totaling 53K within
first 4 months.
• Ensured necessary documentation is accurate and accessible in Sharepoint/SalesForce for adherence to both
internal and external audits.
• Led and facilitated onsite audits, identifying any potential regulatory and compliance gaps. Worked with vendor
to track, resolve and close all onsite assessment findings within defined timeline based on risk.
• Actively managed supplier performance and all contract changes to remain flexible to business needs.
Scrum Master (2013 – 2015)
Responsible for leading 4 US Card agile teams that span across 6 delivery work streams
• Led all ceremonies coaching the team and organization on the use of Agile/Scrum practices and values.
• Led and collaborated with remote vendor scrum master as we moved the team through the transformation from
waterfall methodology to agile: nontraditional team where development was outsourced to 3rd
party, facilitated
all ceremonies leveraging technology to support team building.
Manager Project Manager: Card Delivery (2011- 2013)
Responsible for managing projects that span across multiple IT platforms in support of US Card infrastructure.
• Recovered Acquisitions Library Transformation (ALT) project schedule as the 3rd Integrated PM. Through the
creation of a detailed integrated schedule, identified cross platform dependencies which provided leadership
visibility into a realistic project delivery date.
• Led key Legal Day 1 (LD1) HSBC Privacy project which spanned across several IT teams at both legacy COF and
CRS with a high degree of file transfer technical complexities required to ensure compliance with Privacy laws.
• Built detailed integrated schedule for LD1 Privacy project which revealed significant risk and therefore evaluated
scope options and determined a way to meet all critical requirements by LD1 deferring non critical requirements
in a following release.
• Created detailed implementation and communication plan for the HSBC LD1 release which led to a smooth
release allowing for clean hand offs, proper validation points, across multiple platforms on both the COF and
HSBC systems.

2. Karen Anne Johnson (804) 241-8689 Page 2
Project Manager: Program Pyramid/ETO (2008- 2011)
Responsible for managing projects to support overall data center consolidation priorities. Nominated for, and won,
Circle of Excellence Award for work on consolidation of CLO and Capstone applications.
• Successfully delivered project that migrated 15 critical Oracle databases to the Superdome, consolidated 24
physical servers down to 5 through virtualization, and helped stabilize 2 of COAF's most critical applications
(CLO and Capstone). Reduction of licenses saved ~410K annually.
• Successfully managed the complex re-platforming effort of MVS to z11 working with IBM. Project delivered on
time without incident, system down time, or business impact.
Principle Project Manager: PM and Agile Services (2007 – 2008)
Responsible for managing projects that span across multiple IT platforms in support of US Card infrastructure.
• Managed 1.8MM cross platform and vendor Loyalty Rewards project which was fundamental in driving a 4% lift
in purchase volume, 10% reduction in attrition, and a 20% lift in net response rates leading to ~ 60MM in NPV
over 5 years.
• Led and delivered the Loyalty Rewards multiple vendor work stream which built the infrastructure and
supporting processes that enabled acquisition and servicing of Co-Brand Credit accounts.
• Demonstrated strong sense of project ownership through consistent delivery of complex, integrated, cross-
platform, multiple vendor projects on-time and with high customer satisfaction.
Senior Project Manager: Rewards IT (2006 – 2007)
Responsible for large multiple vendor project. Led team of senior associates in an integrated build across four
vendors and multiple Capital One platforms effectively balancing scope, schedule, and budget.
• Successfully delivered project which supported a national customer rewards advertising campaign and flagship
Capital One product with a budget of 693K.
• Recognized for resolving all project related and post -production issues prior to closing project.
• Led oversight of robust testing that ensured that functionality met business needs as promised and resolved all
defects prior to project closure.
Project Manager: Helix Program and Sarbox Program (2004 – 2006)
Project Manager for operations project on a large, complex, enterprise-wide program. Accountable for all aspects of
core project management including schedule build/management, status tracking, scope, budget, change control, and
risk and issue management. Sarbox project team Won Circle of Excellence Award.
Project Coordinator: Program Insight and E-Engineering (2001 – 2004)
Responsible for supporting the project manager and ensuring that all project details were accurately completed.
Collaborated closely with PMO financial manager on all project budget related issues.
Staffing Coordinator: M&A DSS (2000 – 2001)
Acted as an internal liaison with IT staffing, IT vendors and IT recruiters. Coordinated with managers on job
descriptions and recruiting needs and administered time-tracking system for 100 IT associates.
EDUCATION
BS, Management, University of Scranton, Scranton, PA
CERTICIATIONS
Certified Project Management Professional (PMP) by Project Management Institute
Certified Scrum Master
TECHNICAL TOOLS
Advanced skills with Excel, PowerPoint, Word, Project, SalesForce, SharePoint, Coupa, Version One, and Outlook.