Contents : Effective Listening Barriers to Listening Principles of Listening

1. Effective Listening
By :
Aditya Kapoor
Maharishi Markandeshwar University,
Mullana

2. “We are given two ears but only one mouth,
because listening is twice as hard as talking”

3. Effective listening is a process of Receiving,
Interpreting and Reacting to a message received from
the speaker

4. Listening Process
Selecting
choosing Stimuli
Understanding
assigning
meaning
Evaluating
analysing &
judging
Remembering
drawing on
memory
Hearing
receiving raw
data
Responding
feedback
Listening

5. Key characteristics
• Listening is with the MIND
• Hearing with Senses
• Listening is Conscious
• An Active Process of Eliciting Information
• Ideas , Attitude & Emotions
• Feedback

6. • People Spend at least 45% of
communication time listening
• People listen to and understand
only about a fourth of what is
being communicated
• Listening skills are poorest when
people interact with those closest to
them. They interrupt and jump to
conclusion more frequently
45
16
%
9 %
%
30
%
25
%
75%

7. 50
37.5
25
12.5
0
Time spent on Communicating
1 2 3 4

8. • Listening is a skill;
hearing is natural
• Listening is intermittent;
hearing is continuous

9. Barriers to Listening

10. Physical & Mental
• Hearing Impairment
• Environmental Noise
• Being Emotional
• Thinking about something else

11. Biases & Prejudice
• A prejudiced person will not make any effort to listen and
understand.
• Bias distorts incoming message that contradicts assumptions
• The reason for a prejudice may be the speaker's race, religion,
age or appearance.

12. Personal
• Ego : I am right not the speaker
• Perception : Selective listening , Wrong interpretation
• Poor Retention
• Overload of message
• Fear

13. Premature Judgement
• Assuming that you already know what the speaker is going to
say
• Draw conclusion or judgement on incomplete evidences.

14. Faking Attention
• person who is faking attention is just "hearing" but not
"listening"
• Pretending to pay attention
• Agreeing without understanding the message

15. • Interrupting
• Pseudo-listening
• Allowing distractions : “Yes I have time to talk”
• Using poor listening body language : Not Looking at the speaker
Your body not oriented toward the speaker
• Criticising the speaker
• Daydreaming

16. Principles of Listening

17. Stop Talking
• Don’t talk, LISTEN
Prepare yourself to
Listen
• Relax
• Focus on Speaker
• Put other things out of
mind

18. Empathise
• Try to understand other
person’s point of view
• Let go preconceived ideas
Be Patient
• A pause , even a long
pause, does not
necessarily mean the
speaker has finished
• sometimes it takes time to
formulate what to say and
how to say it.

19. Listen with an open
mind
• Be ready to hear and
consider all sides of an
issue
No Bias
• Biases and prejudices
prevent from listening fully
• Listen, then judge or
respond