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Company Profile
4/29/2014 Nextgen Infratel Pvt. Ltd. 1
4/29/2014 Nextgen Infratel Pvt. Ltd. 2
NGIPL is one of the fastest growing Telecomm VAS & IT solutions providing company, providing services
ranging from Value Added Services, Internet Marketing, VOIP to Managed services. We at NGIPL are
propelled by an ideology; it's our fathomless passion for the art of “Transformation of Technology to
Business Gains, Designing & Creativity” that drives us to the limits for creating those unimaginable
wonders for our clients.
NGIPL delivers full range of VAS services, web designing, VOIP and Internet Marketing services such as
adverts, website designing and redesigning, web development, website maintenance, e-commerce, CMS,
logo creating, search engine optimization services, SEO content writing and much more with high quality
work at affordable price.
Our Managed Services division offers outsourcing solutions such as SMS , Voice, Email Campaigns and
Market Research. At NGIPL we provide practical answers to critical business challenges which will help
your business thrive!!
We are Business Partners with companies like: AIRCEL Ltd., ACL Mobile Ltd to enhance your business
support.
In the due course of time, NGIPL has also shown diversification in handling Real Estate Brokering with
business of many Real Estate Brands, like, DLF, Jaypee, Gaur Green Developers, etc.
It gives us great pleasure to invite you to take a look at the plethora of services that we offer.
About NGIPL
4/29/2014 Nextgen Infratel Pvt. Ltd. 3
About NGIPL
 NGIPL is a leading developer of consumer
and enterprise mobile value added services
 A pioneer in the mobile VAS space the
company has been a unique, innovative
service provider for over 10 years
 Currently manages over 100 million. SMS
per month, 1 million voice calls, 50 million
emails
 Products & services are spread across 3 key
verticals
o Mobile Communities
o Enterprise Mobility
o Mobile Content
 Business Partners Tata Tele Services, ACL
Mobile Ltd
Million
Voice Calls
InThousand
Months
InMillion
Months
Text SMS
Million
Consolidated Usage/ Traffic
 Over 40 mobile operators customers
across 25 countries and 1000+ enterprise
customers
 Focused on development of mobile
applications across SMS, IVR & GPRS/ 3G
Products include SMS Chat, Voice Chat,
Mobile Social Networking, Bulk SMS,
Short Codes, Mobile Radio and various
Content and Subscription Services
 The Company has 225 employees, and
is headquartered in Delhi (NCR) with
offices in Mumbai, Kolkata, Dubai
 Winner of ‘The Red Herring 100 Asia’
award and the ‘Deloitte Technology Fast
50 India’ award for three consecutive
years
India
Oman
Kuw
ait
Malaysia
Bolivia
Iraq
Jordan
Bahrain
Qatar

Jamaica











Saudi Arabia
Nigeria
 Sudan
E
g
y
p
t


Sri Lanka
Maldives

Guatemala
El Salvador
 Honduras
Brazil
Paraguay
Thailand

Colombia

Bangladesh
UAE

Ug
a
n
d
a
Business Partners – ACL Mobile Ltd
4/29/2014 Nextgen Infratel Pvt. Ltd. 4
Over 1,000 + Enterprise Customers in India
4/29/2014 Nextgen Infratel Pvt. Ltd. 5
We Understand your Business Needs
People
TechnologyProcess
4/29/2014 Nextgen Infratel Pvt. Ltd. 6
Enterprise Solutions
 Bulk SMS Solution
 Easy to use web application
 Domestic/ International sms
 Service, Transactional and Promotional messaging solutions
 Platform and TPS business models for SMS
 Customize application
 Email Marketing
 Bulk Emailing – HTML/ Text
 Email Survey
 Email Events/ Postcards
 Upload unlimited contacts
 Voice Call
 Voice promotions/ campaigns
 Click2call
 Easy recording via phone/ professional recording available
4/29/2014 Nextgen Infratel Pvt. Ltd. 7
4/29/2014 Nextgen Infratel Pvt. Ltd. 8
Enterprise Solutions
 VoIP
 Easy to use web application
 Domestic/ International sms
 Service, Transactional and Promotional messaging solutions
 Platform and TPS business models for SMS
 Customize application
 Web Designing
 Bulk Emailing – HTML/ Text
 Email Survey
 Email Events/ Postcards
 Upload unlimited contacts
 Domain Registration & Hosting
 Google Ad Words
 Face Book Fan Page Creation
4/29/2014 Nextgen Infratel Pvt. Ltd. 9
SMS – Bulk Messaging
4/29/2014 Nextgen Infratel Pvt. Ltd. 10
SMS Process
SMS
Transactional
sms – Banking&
Finance,
Insurance,
Healthcare, Stock
Alerts, Education
Promotional sms
– Marketing for
Real Estate,
FMCG, Retail
Platform /TPS
business model
Web Applications
/ HTTP API / XML
/ SMPP
4/29/2014 Nextgen Infratel Pvt. Ltd. 11
IVR – Interactive Voice Response
Types of IVR
IVR
Out Bound Dial
(Interactive, Non interactive)
SMS 2 Call
Viral Marketing
In Bound DialTarget Marketing
Click 2 Call
4/29/2014 12Nextgen Infratel Pvt. Ltd.
Courtesy calls
Customer
loyalty surveys
Process
notification
Service
notification
Problem
notifications
On-boarding for
financial
services
Renewal
reminders
Appointment
reminders
Emergency
notifications
Customer win-
back
Types of Events
4/29/2014 Nextgen Infratel Pvt. Ltd. 13
Solution Architecture for Out dial Voice
4/29/2014 Nextgen Infratel Pvt. Ltd. 14
Metric's for Success
IVR
Reduction in number of
repetitive inbound calls
Increase in renewal rates
Reduction in customer
churn
Reduction in missed
appointments
Number of referrals
Reduction in missed
deliverables
4/29/2014 Nextgen Infratel Pvt. Ltd. 15
4/29/2014 Nextgen Infratel Pvt. Ltd. 16
Click To Call
Click2Call – Promotions for Online Users
Click to Call can be used to empower their online visitors to proactively
initiate the communication. It allows web users to access the voice
content with a click!!!
 Knowing their destination better
 Connect to call center with just a click
 User Selects the agenda and clicks the provided banner or link
 Visitor is prompted to enter the mobile no. to initiate the call
 Visitors receives a call on the mentioned mobile no.
 The pre recorded message can be played.
 The IVR flow can be designed as per the requirement.
 Visitors can be connected to the call center.
 Detailed MIS, report includes Call duration, time stamp, failed calls, name, city
etc.
4/29/2014 Nextgen Infratel Pvt. Ltd. 17
Solution Architecture for Click2Call
4/29/2014 Nextgen Infratel Pvt. Ltd. 18
Benefits of Click2Call
 Reduce the Visitors Acquisition Cost - VAC
 Improved quality of interactions
 Reduce the Website Abandonment by using existing website to create more
leads by uploading these numbers
 Increase the ROI for the Online Campaign
 Quick and effective way to market your product and increase your sale
 Zero response time to generate more customer leads and better service
delivery
4/29/2014 Nextgen Infratel Pvt. Ltd. 19
4/29/2014 Nextgen Infratel Pvt. Ltd. 20
Viral Marketing
Short Codes, Long Codes, Virtual No.
Viral Marketing – SMS2Call
 The Visitor can initiate a call by sending SMS to short code or a
virtual no.
 The SMS triggers the pre recorded voice call on the MO request ,
where the Visitor is requested to record their request for
information in their voice.
 The Visitor is requested to enter the mobile no. to get the
desired information about their destination.
 This can be effectively used to virally promote the new tourism
programs.
4/29/2014 Nextgen Infratel Pvt. Ltd. 21
Viral Marketing Solution Architecture
4/29/2014 Nextgen Infratel Pvt. Ltd. 22
Benefits of Viral Marketing
Non Intrusive – Customer Initiated Process
Word of Mouth marketing – User generated Content
Prevent the customer from walking to Competition
Party can be proactive in proving the user with a interface
to be more interactive.
Reduce the TAT to revert to customer query from 48 hrs to
5 sec.
4/29/2014 Nextgen Infratel Pvt. Ltd. 23
4/29/2014 Nextgen Infratel Pvt. Ltd. 24
Email Marketing
E–mail campaign – Features
 Ready to use, no programming required
 Can add your company name and logo online with your own
domain name.
 Customized email promotions
 User management for managing all users under you.
 Unlimited Contact list and Email Campaign Management.
 Template Management & email scheduling
 Survey Creation
4/29/2014 Nextgen Infratel Pvt. Ltd. 25
4/29/2014 Nextgen Infratel Pvt. Ltd. 26
Email
Marketing
Email
Survey
Unlimited
Contact
List
Graphical
Reports
E-mail Functionalities
E–mail Architecture
4/29/2014 Nextgen Infratel Pvt. Ltd. 27
4/29/2014 Nextgen Infratel Pvt. Ltd. 28
 70+ Crore Categorized HNI Mobile and Email Database of India.
 Innovative Schemes to increase sales benefiting Company and
Consumer.
 Committed time frame to sell the schemes.
Costing For SMS AND Email:
PROMOTIONAL SMS International Route -0.15 Paisa / SMS
PROMOTIONAL SMS (Sim Base) -0.08 Paisa / SMS
TRANSACNAL SMS 1 Lac - 0.20 Paisa / SMS
Promotional Email - 0.03 Paisa / Email
Voice SMS 1 Lac -0.25 Paisa/30 Second
Whatup SMS -0.24 Paisa/SMS
Contact us +91120-666-9000 website: www.ngipl.in
Why NGIPL?
Thank You
4/29/2014 Nextgen Infratel Pvt. Ltd. 29

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  • 1. Company Profile 4/29/2014 Nextgen Infratel Pvt. Ltd. 1
  • 2. 4/29/2014 Nextgen Infratel Pvt. Ltd. 2 NGIPL is one of the fastest growing Telecomm VAS & IT solutions providing company, providing services ranging from Value Added Services, Internet Marketing, VOIP to Managed services. We at NGIPL are propelled by an ideology; it's our fathomless passion for the art of “Transformation of Technology to Business Gains, Designing & Creativity” that drives us to the limits for creating those unimaginable wonders for our clients. NGIPL delivers full range of VAS services, web designing, VOIP and Internet Marketing services such as adverts, website designing and redesigning, web development, website maintenance, e-commerce, CMS, logo creating, search engine optimization services, SEO content writing and much more with high quality work at affordable price. Our Managed Services division offers outsourcing solutions such as SMS , Voice, Email Campaigns and Market Research. At NGIPL we provide practical answers to critical business challenges which will help your business thrive!! We are Business Partners with companies like: AIRCEL Ltd., ACL Mobile Ltd to enhance your business support. In the due course of time, NGIPL has also shown diversification in handling Real Estate Brokering with business of many Real Estate Brands, like, DLF, Jaypee, Gaur Green Developers, etc. It gives us great pleasure to invite you to take a look at the plethora of services that we offer. About NGIPL
  • 3. 4/29/2014 Nextgen Infratel Pvt. Ltd. 3 About NGIPL  NGIPL is a leading developer of consumer and enterprise mobile value added services  A pioneer in the mobile VAS space the company has been a unique, innovative service provider for over 10 years  Currently manages over 100 million. SMS per month, 1 million voice calls, 50 million emails  Products & services are spread across 3 key verticals o Mobile Communities o Enterprise Mobility o Mobile Content  Business Partners Tata Tele Services, ACL Mobile Ltd Million Voice Calls InThousand Months InMillion Months Text SMS Million Consolidated Usage/ Traffic
  • 4.  Over 40 mobile operators customers across 25 countries and 1000+ enterprise customers  Focused on development of mobile applications across SMS, IVR & GPRS/ 3G Products include SMS Chat, Voice Chat, Mobile Social Networking, Bulk SMS, Short Codes, Mobile Radio and various Content and Subscription Services  The Company has 225 employees, and is headquartered in Delhi (NCR) with offices in Mumbai, Kolkata, Dubai  Winner of ‘The Red Herring 100 Asia’ award and the ‘Deloitte Technology Fast 50 India’ award for three consecutive years India Oman Kuw ait Malaysia Bolivia Iraq Jordan Bahrain Qatar  Jamaica            Saudi Arabia Nigeria  Sudan E g y p t   Sri Lanka Maldives  Guatemala El Salvador  Honduras Brazil Paraguay Thailand  Colombia  Bangladesh UAE  Ug a n d a Business Partners – ACL Mobile Ltd 4/29/2014 Nextgen Infratel Pvt. Ltd. 4
  • 5. Over 1,000 + Enterprise Customers in India 4/29/2014 Nextgen Infratel Pvt. Ltd. 5
  • 6. We Understand your Business Needs People TechnologyProcess 4/29/2014 Nextgen Infratel Pvt. Ltd. 6
  • 7. Enterprise Solutions  Bulk SMS Solution  Easy to use web application  Domestic/ International sms  Service, Transactional and Promotional messaging solutions  Platform and TPS business models for SMS  Customize application  Email Marketing  Bulk Emailing – HTML/ Text  Email Survey  Email Events/ Postcards  Upload unlimited contacts  Voice Call  Voice promotions/ campaigns  Click2call  Easy recording via phone/ professional recording available 4/29/2014 Nextgen Infratel Pvt. Ltd. 7
  • 8. 4/29/2014 Nextgen Infratel Pvt. Ltd. 8 Enterprise Solutions  VoIP  Easy to use web application  Domestic/ International sms  Service, Transactional and Promotional messaging solutions  Platform and TPS business models for SMS  Customize application  Web Designing  Bulk Emailing – HTML/ Text  Email Survey  Email Events/ Postcards  Upload unlimited contacts  Domain Registration & Hosting  Google Ad Words  Face Book Fan Page Creation
  • 9. 4/29/2014 Nextgen Infratel Pvt. Ltd. 9 SMS – Bulk Messaging
  • 10. 4/29/2014 Nextgen Infratel Pvt. Ltd. 10 SMS Process SMS Transactional sms – Banking& Finance, Insurance, Healthcare, Stock Alerts, Education Promotional sms – Marketing for Real Estate, FMCG, Retail Platform /TPS business model Web Applications / HTTP API / XML / SMPP
  • 11. 4/29/2014 Nextgen Infratel Pvt. Ltd. 11 IVR – Interactive Voice Response
  • 12. Types of IVR IVR Out Bound Dial (Interactive, Non interactive) SMS 2 Call Viral Marketing In Bound DialTarget Marketing Click 2 Call 4/29/2014 12Nextgen Infratel Pvt. Ltd.
  • 13. Courtesy calls Customer loyalty surveys Process notification Service notification Problem notifications On-boarding for financial services Renewal reminders Appointment reminders Emergency notifications Customer win- back Types of Events 4/29/2014 Nextgen Infratel Pvt. Ltd. 13
  • 14. Solution Architecture for Out dial Voice 4/29/2014 Nextgen Infratel Pvt. Ltd. 14
  • 15. Metric's for Success IVR Reduction in number of repetitive inbound calls Increase in renewal rates Reduction in customer churn Reduction in missed appointments Number of referrals Reduction in missed deliverables 4/29/2014 Nextgen Infratel Pvt. Ltd. 15
  • 16. 4/29/2014 Nextgen Infratel Pvt. Ltd. 16 Click To Call
  • 17. Click2Call – Promotions for Online Users Click to Call can be used to empower their online visitors to proactively initiate the communication. It allows web users to access the voice content with a click!!!  Knowing their destination better  Connect to call center with just a click  User Selects the agenda and clicks the provided banner or link  Visitor is prompted to enter the mobile no. to initiate the call  Visitors receives a call on the mentioned mobile no.  The pre recorded message can be played.  The IVR flow can be designed as per the requirement.  Visitors can be connected to the call center.  Detailed MIS, report includes Call duration, time stamp, failed calls, name, city etc. 4/29/2014 Nextgen Infratel Pvt. Ltd. 17
  • 18. Solution Architecture for Click2Call 4/29/2014 Nextgen Infratel Pvt. Ltd. 18
  • 19. Benefits of Click2Call  Reduce the Visitors Acquisition Cost - VAC  Improved quality of interactions  Reduce the Website Abandonment by using existing website to create more leads by uploading these numbers  Increase the ROI for the Online Campaign  Quick and effective way to market your product and increase your sale  Zero response time to generate more customer leads and better service delivery 4/29/2014 Nextgen Infratel Pvt. Ltd. 19
  • 20. 4/29/2014 Nextgen Infratel Pvt. Ltd. 20 Viral Marketing Short Codes, Long Codes, Virtual No.
  • 21. Viral Marketing – SMS2Call  The Visitor can initiate a call by sending SMS to short code or a virtual no.  The SMS triggers the pre recorded voice call on the MO request , where the Visitor is requested to record their request for information in their voice.  The Visitor is requested to enter the mobile no. to get the desired information about their destination.  This can be effectively used to virally promote the new tourism programs. 4/29/2014 Nextgen Infratel Pvt. Ltd. 21
  • 22. Viral Marketing Solution Architecture 4/29/2014 Nextgen Infratel Pvt. Ltd. 22
  • 23. Benefits of Viral Marketing Non Intrusive – Customer Initiated Process Word of Mouth marketing – User generated Content Prevent the customer from walking to Competition Party can be proactive in proving the user with a interface to be more interactive. Reduce the TAT to revert to customer query from 48 hrs to 5 sec. 4/29/2014 Nextgen Infratel Pvt. Ltd. 23
  • 24. 4/29/2014 Nextgen Infratel Pvt. Ltd. 24 Email Marketing
  • 25. E–mail campaign – Features  Ready to use, no programming required  Can add your company name and logo online with your own domain name.  Customized email promotions  User management for managing all users under you.  Unlimited Contact list and Email Campaign Management.  Template Management & email scheduling  Survey Creation 4/29/2014 Nextgen Infratel Pvt. Ltd. 25
  • 26. 4/29/2014 Nextgen Infratel Pvt. Ltd. 26 Email Marketing Email Survey Unlimited Contact List Graphical Reports E-mail Functionalities
  • 28. 4/29/2014 Nextgen Infratel Pvt. Ltd. 28  70+ Crore Categorized HNI Mobile and Email Database of India.  Innovative Schemes to increase sales benefiting Company and Consumer.  Committed time frame to sell the schemes. Costing For SMS AND Email: PROMOTIONAL SMS International Route -0.15 Paisa / SMS PROMOTIONAL SMS (Sim Base) -0.08 Paisa / SMS TRANSACNAL SMS 1 Lac - 0.20 Paisa / SMS Promotional Email - 0.03 Paisa / Email Voice SMS 1 Lac -0.25 Paisa/30 Second Whatup SMS -0.24 Paisa/SMS Contact us +91120-666-9000 website: www.ngipl.in Why NGIPL?
  • 29. Thank You 4/29/2014 Nextgen Infratel Pvt. Ltd. 29