1. 1871 John Gray Road | Cincinnati, OH 45240
513.317.8346 | kfienning23@yahoo.com
KAITLYN KAY WHEELER
PROVEN PROFESSIONAL WITHIN ADULT SERVICES; EXPERTISE IN ASSESSING & DETERMINING THE NEEDS OF CLIENTS WHILE
PROVIDING THE HIGHEST QUALITY OF LIFE CARE POSSIBLE; SEEKING PROFESSIONAL GROWTH OPPORTUNITIES
SKILLS
Strong interpersonal and communication skills
Advanced PC skills
MS Office Suite literate
Active learner with a desire to grow
Time management and organizational skills
Solves problems creatively
Excellence in customer service
Advanced in working with the aging population
WORK EXPERIENCE
Diversicare of St. Theresa, Cincinnati, OH
January 2014-Present
Admissions and Marketing Director
Work with area hospitals and community to secure referrals and increase census
Responsible for census improvement by 12% with continuous growth
Travel onsite to area hospitals to meet with prospective residents and their families; answer any questions about the
facility and its services
Reach out to local doctors’ offices to set up informative meetings regarding Diversicare’s building and offerings
Establish/maintain relationships with corresponding vendors such as local Hospice agencies, home health care
agencies, orthopedic offices and doctors
Organization of community outreach programs such as an EMS appreciation lunch and a Rehabilitation Reunion
Dinner
Obtained credentials through Reptrax and Vendormate which is required to visit area hospitals
Trained on Epic Care Link (electronic medical record used by Tri-Health system)
Oversee the Admissions Coordinator
Diversicare of Bradford Place (formerly Mercy Health-Schroder), Hamilton, OH
July 2012-January 2014
Admissions Coordinator
Assisted the Admissions Manager on the building census
Processed referrals from local hospitals by coordinating with the patients’ insurance companies for precertification
Built relationships with hospital social workers in regards to care coordination for patients
Preformed tours for interested parties through all parts of the building -independent living, assisted living, skilled
rehab nursing unit, long term nursing unit, and secured memory care nursing unit
Responded to calls from interested parties, helping answer any questions about care needs for a loved one, scheduled
tours, and sent out requested facility information
Prepared all patient rooms before an admissions arrival with Resident’s Rights handbook, welcome bag and welcome
letter
Rounded with new admissions after first 24 hours to address any issues they may have and to greet them personally
Maintained the admissions office collaterals and kept the supply up as needed
Kept orderly records of admissions and discharges
Activities Assistant (July 2012-November 2013)
Engaged in activities with residents on a daily basis
Established ongoing relationships with residents to build trust and friendships
Worked with Independent residents, assisted living residents as well as ones who required more attention in the long
term nursing care and dementia care units
Helped establish a separate, more engaging, hour of activities for the Independent and assisted living residents
Developed/included faster paced, educational and more cognizant games
Walgreens, Oxford, OH
October 2006 – October 2012
Sales Associate and Photo Specialist
Train and mentor new hire associates
2. Participate in associate team building and customer service training
Demonstrated flexible and positive work approach in accommodating ad hoc work shifts and in store role
assignments
Stocked and maintained in store products for freshness, cleanliness and aesthetics
Exercised good judgment when selling age regulated items to minors
Employee of the Month in March 2012
EDUCATION
Bachelor of Arts in Gerontology – Miami University (2012)
Emphasis in exploration, socialization and common consequences of aging
Achieved Miami University Dean’s List and GPA 3.25 of 4.0 scale, Winter 2009, Spring 2009, Fall 2009, Spring 2010 and
Fall 2011
INTERNSHIP/VOLUNTEER ACTIVITIES
Butler County Fall Prevention Task Force, Oxford, OH
January 2012 – May 2012
Assist in grant writing, marketing and implementation of the program in Butler County, OH
Developed a relationship with SAGE and the trauma unit at Atrium Medical Center
Project Search, Miami University, Oxford, OH
January - April 2011
Aided a high school graduate with a developmental disability gain work experience at Miami University
Assisted in application preparation, money handling, customer service, and socialization skills