How To Be an Influential Kaizen Coach - Joe Swartz & Mark Graban

1. How To Be an Influential Kaizen Coach Mark Graban KaiNexus @MarkGraban Joe Swartz Franciscan St. Francis @JoeKaizeneer Webinars (Skip to slide #45 to watch this webinar)

2. About Joe Swartz • Director of Business Transformation for Franciscan St. Francis Health, Indianapolis • 20 years of improvement experience, including nine in healthcare • Co-author of Healthcare Kaizen and The Executive Guide to Healthcare Kaizen • Co-author of Seeing David in the Stone • Studied Electrical Engineering at Cleveland State University and Management at Purdue University (Skip to slide #45 to watch this webinar)

4. “everybody improving, everywhere, and every day” (Watch this webinar)

5. 3 Levels of Kaizen (Watch this webinar)

6. Find Discuss Implement (Test) Document Share The Kaizen Process (Watch this webinar)

7. What is a Kaizen? • Ideally, measurably better performance – Safety, Quality, Time, Cost, Morale – Avoid sub-optimization • An idea that has been implemented • Even if the idea fails, it is a Kaizen – We learn, improve the idea, and try again (Watch this webinar)

8. The Best Way To Start Kaizen (Watch this webinar)

9. Why Coaching Matters Approach #1 • Go to a class about Kaizen • Think about Kaizen • Plan for Kaizen • Read about Kaizen • Plan some more • Plan even more… • Don’t start until we think we’ll do it perfectly Approach #2 • Plan for Kaizen • DO Kaizen • Study your Kaizen approach • Adjust Kaizen approach • Learn by doing • Get coached / mentored (Watch this webinar)

10. Franciscan St. Francis Health (Watch this webinar)

11. Franciscan St. Francis Health • ~25,000 improvements since 2007 • 40% staff participation each year • >$6 million in hard cost savings • And better patient & staff safety, quality, patient satisfaction, waiting times (Watch this webinar)

12. Leadership & Culture • We’ve learned leadership and culture are key • Creating an environment for Kaizen to flourish • We build leaders through coaching (Watch this webinar)

13. Coaching Staff & Managers (Watch this webinar)

14. Coaching Fundamentals Intent • Five fundamentals for supervisors who coach their direct reports through the implementation of Kaizen ideas (Watch this webinar)

15. Coaching Fundamentals Purpose: To develop yourself and others through cycles of learning (Watch this webinar)

16. 1. Purpose of Kaizen Coaching • The untapped potential in people is extraordinary • Kaizen is a means for people to grow in their capabilities • Purpose: To develop people into improvement idea implementers (Kaizeneers) (Watch this webinar)

17. 1. The Purpose of Kaizen 17 (Watch this webinar)

18. Coaching Fundamentals 1.Purpose: To develop yourself and others through cycles of learning 2.Demonstrate love & respect (Watch this webinar)

19. 2. Demonstrate Love & Respect “They won’t care how much you know until they know how much you care” –John Wooden (Watch this webinar)

20. 2. Demonstrate Love & Respect • Respect that they have innovative ideas Coaching Benchmark 90%+Implementation Rate Figure out how to say “Yes” Source: Mark Graban and Joseph Swartz (Watch this webinar)

21. 2. Demonstrate Love & Respect: Prepare the Coach-ee • Be clear to the person and others when you are coaching and when you are being their boss • Have permission to coach (Watch this webinar)

22. 2. Demonstrate Love & Respect: Put the Coach-ee at Ease • If they are nervous or stressed they won’t be able to learn optimally • Ask them to sit down • Get at their level or below • Ask them if they are comfortable • Give them the time they need • Start where the learner is (Watch this webinar)

24. 2. Demonstrate Love & Respect: Coaching Key Points • Seek out and embrace problems • Acknowledge the idea … “good idea!” • Seek first to understand – Peel back layers • Share what you heard • Don’t tell – ask questions • Stay open and receptive • Help them self discover for themselves (Watch this webinar)

26. Coaching Fundamentals 1.Purpose: To develop yourself and others through cycles of learning 2.Demonstrate love & respect 3.Focus on Process (Watch this webinar)

27. 3. Focus on Process • Focus on the Kaizen process of thinking and doing – Help them learn the Kaizen process – Help them do the right things right • Help them see greater possibilities • Guide them to success • Create a safe environment to fail in 27 Kaizen Title Before After Effect Name Department Supervisor Date (Watch this webinar)

28. Paper Towel Kaizen Before After Automatic paper towel dispenser was very noisy, located very near the newborn babies bedsides. They would be exposed to the loud grinding noise hundreds of times a day as people washed and dried their hands. New manual paper towel dispenser was put back into place, located in Neonatal Intensive Care. This decreased the noise level greatly, enabling the premature babies located nearby to get better undisturbed periods of rest. The Effect Decibel level of the automatic paper towel dispenser was greater than 50 dB. It was very disruptive to infants in critical care. Removing the automatic and replacing with normal towel holder has improved the patients environment. Name Supervisor Date Estimated Cost Savings (Optional) Shawna Owen, RN Paula Stanfill, NICU Unit Manager 4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get home sooner! One less hospital day in critical care can save over $2,000! (Watch this webinar)

29. Coaching Fundamentals 1.Purpose: To develop yourself and others through cycles of learning 2.Demonstrate love & respect 3.Focus on Process 4.Start small (Watch this webinar)

30. 4. Start Small • Seek improvement ideas that move us progressively toward a solution, in small bite-sized chunks • Baby steps: What is the next small step you can take to test your improvement idea? (Watch this webinar)

32. Coaching Scenario • An employee submits a Kaizen with the idea of building a parking garage on the hospital campus. • Discussion: –Why? –Why? –Why? (Watch this webinar)

33. Coaching Fundamentals 1.Purpose: To develop yourself and others through cycles of learning 2.Demonstrate love & respect 3.Focus on Process 4.Start small 5.Follow-up until the skill is standard (Watch this webinar)

34. 5. Follow-up 1. What did you learn? – What worked well? – What would you do differently next time? 2.Ensure they see the benefits of what they did 3.Ensure they know that they did it – Keep ownership in their hands 4.Facilitate their growth as a worthwhile contributing innovator (Watch this webinar)

35. 5. Follow-up: Paul’s Driving Test • Knowledge vs. skill • Repetition is the key to learning (Watch this webinar)

36. Coaching Scenario • A manager says they are too busy to get all of the Kaizen reports written up (Watch this webinar)

37. Coaching Senior Leaders (Watch this webinar)

38. Barriers Excuses Problems Identify Make Solve (Watch this webinar)

39. (Watch this webinar)

40. Senior Leaders’ Habits • Stop jumping to solutions – “Do we really understand the problem?” • Stop blaming individuals – “How did this occur?” • Stop staying in the office – “Let’s go to the gemba” (Watch this webinar)

41. When Rounding… From Judge To Celebrate (Watch this webinar)

42. The Best Way To Start Kaizen (Watch this webinar)

43. What If I Mess Up? • Model the right Kaizen behaviors • Mistakes are really just learning opportunities • Admit mistakes • Be humble & honest • Ask for help & coaching • Move forward and get better (Watch this webinar)

44. Thanks! Mark Graban KaiNexus @MarkGraban mark@kainexus.com Joe Swartz Franciscan St. Francis @JoeKaizeneer joeswartz14@gmail.com • Web: – www.kainexus.com – blog.kainexus.com • Past Webinars: – www.kainexus.com/webinars • Social media: – www.twitter.com/kainexus – www.linkedin.com/company/kainexus – www.facebook.com/kainexus

45. How to be an Influential Kaizen Coach To learn about being an influential Kaizen coach, watch the full webinar: Watch Now

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